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The Westin Crystal City

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The Westin Crystal City
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1,114 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Reviewed 4 days ago NEWvia mobile

Went with my parents and their classmates for a tourist trip. This is a Great hotel, very close to public transit, and had wonderfully helpful staff There was an issue with booking through the app and being charged twice but the staff helped take care of the issue. Mostly a Travelocity issue

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Helpful?
Thank Charlene J
Jacksonville, FL
Reviewed 4 days ago NEW

This hotel is great for anyone wanting or needing to do anything in D.C.. There is a metro stop right across the street that can get you anywhere in the city within 20 minutes. There is also a mall near by with shops and some restaurants near by. The room was spacious, clean and comfortable with a nice extra living...

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Thank jbgator22
Athens, Georgia
Reviewed 5 days ago NEW

My husband was impressed. He liked the White Tea scent throughout the hotel and has since had me purchase some candles for our home. The staff were pleasant and accommodating when my parents needed to change rooms.

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Thank nrlatt
Los Angeles, CA
Reviewed 1 week ago

Westin properties are consistently excellent and Crystal City was no different. Their attention to safety (elevators require a room key to ascend) and commitment to personal attention are always appreciated. Rooms are always clean, wifi is reliable, and everything is as it should be. This property is across the street from the metro, making travel into DC very easy. During...

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Thank ILikeToBookItBookIt
san antonio, tx
Reviewed 1 week ago

There is a saying that things generally end the way they begin. This definitely was my customer service experience--in a good way! My first interaction with The Westin Crystal City was with the shuttle drive. The driver was delightful. He was very pleasant, prompt, sociable, professional, and kept his eyes on the road. Due to a very early arrival from...

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Thank ladycreole
Silverdale, Washington
Reviewed 2 weeks ago via mobile

While visiting family in Norfolk we took an overnight trip to see D.C. It was suggested we stay in Crystal City to avoid the chaos of the city. The Westin was an excellent option for our needs. A $6.13 Uber away from the sites, history and monuments in out capitol without the traffic and chaos. Rooms were spacious and clean,...

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2Thank bermuda72
Sarajevo, Bosnia and Herzegovina
Reviewed 2 weeks ago

Westin Hotel in Crystal City once more proves its position! I found it to be superb among many other hotels I have been visiting during my two decades of traveling to all parts of Washington D.C. At the Reception desk, Mr. Nebojsa Tomicevic made me feel at home. I really appreciate this and will recommend this hotel and Mr. Tomicevic...

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Thank Ankica G
Humble, United States
Reviewed 2 weeks ago

I had to attend a promotion ceremony at the Pentagon and stayed a couple nights at the Westin in Crystal City. This is a very modern hotel with great amenities. My only complaint was the room was not as quiet as I would have expected for activity in the neighboring rooms. The location was great. The Metro station is across...

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Thank Henry C
Reviewed 3 weeks ago

I arrived 7 hours prior to my check-in and the front desk agent allowed me to check in early without any issues. He was courteous and super helpful as I was exhausted from being on the road. The room was amazing as I am a SPG member, modern and stylish interior. The bed was amazingly comfortable, I had a hard...

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Thank Lazina F
Reviewed 3 weeks ago

First my room TV went out, and then the air conditioner didn't work. To make matters worse the movie purchase option wasn't even available (inop). When the tech came to fix the air, it went back out an hour or so later. It was 82 degrees in my room, and all the service desk could do was bring me a...

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Helpful?
Thank Troy I
Corey B, Front Office Manager at The Westin Crystal City, responded to this review

Thank you for your recent stay at the Westin Crystal City. We are very sorry to hear that your time with us did not meet your expectations. Our goal is to make sure every guest has a superior stay and, unfortunately, we fell short this time. I have shared your comments with our chief engineer so he is aware of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $115 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
19 questions
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Questions? Get answers from The Westin Crystal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are on the higher flooors”
 of 5 bubbles nrlatt, 16 Jan 2017 | Read review
“Get as high a floor as you can to avoid street noise.”
 of 5 bubbles henryc949, 5 Jan 2017 | Read review
“Make sure air and heat works”
 of 5 bubbles troyi205, 28 Dec 2016 | Read review
“I was on the 11th floor & it was away from the crowd!”
 of 5 bubbles rueb, 20 Dec 2016 | Read review
“The higher the better because there is a major highway near.”
 of 5 bubbles DennisM225, 29 Nov 2016 | Read review
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