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The Westin Crystal City

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The Westin Crystal City
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1,125 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
Bethesda, Maryland
Reviewed yesterday NEW

I was meeting a client for lunch at the Westin and received superb service during our meal. Then, when I left, I forgot my laptop in the women's restroom. When I got home several hours later and realized it, I called the front desk frantically asking if they'd found it. At first the front desk manager, Jessica went searching for...

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Helpful?
Thank DCWriterMom
Reviewed 1 week ago NEW

From the hotel check-in, to the housekeeping staff, to the restaurant/bar servers, without exception, the staff is well trained, friendly, and efficient.Rooms were clean and comfortable. I highly recommend this hotel.

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Helpful?
Thank Leslie S
Atlanta, Georgia
Reviewed 1 week ago

First off, wifi was $14 a day if you wanted to use it. At check out my one night of parking cost me $34.00, the icing on the cake was that it did not include breakfast and a cup of lobby coffee was $3. The hotel was not even that great. I booked a king bed, but got two queens....

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Helpful?
Thank n0madicnick
Management response:

Dear n0madicnick, Thank you for taking the time to provide feedback regarding your stay. Regarding your comments, we are situated very conveniently near the airport, the Pentagon and Washington DC. The parking prices are competitive with our surrounding area hotels and we frequently have guests who utilize our complimentary shuttle service as well as the metro to come to the...

Illinois
Reviewed 1 week ago

We were in the DC area, traveling with several families by bus from Illinois. There were 41 in our group, all staying at the Westin. Our room was clean and spacious, but there were other factors that fed my disappointment. The restaurant was expensive and the service was unbelievably slow. So slow, that we could not rely on service without...

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Helpful?
Thank KayG32
Management response:

Dear KayG32, Thank you for sharing your experience at the Westin Crystal City during your last visit to the DC metro area. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you had with the restaurant...

Minneapolis, Minnesota
Reviewed 1 week ago

Crystal City is a great location and this is a perfect hotel at which to stay. It's clean, comfortable, the staff are friendly and the rooms are reasonably priced. There's no doubt I'll stay here again.

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Helpful?
Thank HBR2000
Glasgow, United Kingdom
Reviewed 2 weeks ago

the staff were very helpfull ,right at a metro station stop which was under a minute walk and also has shops it is all under ground , rooms were very nice and very clean , has a free airport shuttle just about 5 min to center of washington on metro ,nice and quiet at night

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Helpful?
Thank isabel g
Saint Paul, Minnesota
Reviewed 2 weeks ago

I travel to the area every couple months and have been trying to find my ideal hotel. I think this is it. Room was spacious, clean, well maintained and decorated, bed was comfy and I slept well, no issues with noise. Lobby is nice and has a small bar and restaurant, which is convenient. Staff was friendly and helpful. Shuttle...

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Helpful?
Thank Chicagorefugee13
Detroit, Michigan
Reviewed 2 weeks ago via mobile

Had a nice weekend stay. Clean rooms and very friendly service. Amelia in the restaurant waited on us for breakfast and she was the best. Friendly, kind and personable. Only complaint were the walls on the rooms are paper thin. Also the ice machine was directly across from my room so I heard every since time someone went to get...

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Helpful?
Thank smilesaam
Orlando, Florida
Reviewed 2 weeks ago

We recently had the pleasure of staying at this hotel for two nights. The location is perfectly located between Reagan Airport and Washington, DC. It is located on the metro route so there is no need for a car. The metro stop is just across the street. The rooms were extremely clean and felt like new. The reception desk service...

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Helpful?
Thank molly7707
Huntington Beach, California
Reviewed 3 weeks ago

I had a single Tuesday night stay on business. My room was small, older furniture, no frig, no munchies, and just about a worthless wifi signal. Does have coffeemaker, shower amenities, and a safe. Did have a computer/printer in the lobby for boarding passes. LOUD fan on AC/heater with a short cycle. For $400 bucks a night, frankly, I would...

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Helpful?
Thank Marcie E
Management response:

Dear Marcie E, Thank you for your feedback. Regarding your comments, we are sorry to hear that we did not exceed your expectations. Here at The Westin Crystal City, we pride ourselves on our comfortable accommodations, we recently were renovated and should your travels bring you back to stay with us, we do offer refrigerators upon request. We offer standard...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $149 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
19 questions
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Questions? Get answers from The Westin Crystal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high up rooms great view”
 of 5 bubbles isabelgW6790JJ, 7 Feb 2017 | Read review
“Quieter rooms are on the higher flooors”
 of 5 bubbles nrlatt, 16 Jan 2017 | Read review
“Get as high a floor as you can to avoid street noise.”
 of 5 bubbles henryc949, 5 Jan 2017 | Read review
“Make sure air and heat works”
 of 5 bubbles troyi205, 28 Dec 2016 | Read review
“I was on the 11th floor & it was away from the crowd!”
 of 5 bubbles rueb, 20 Dec 2016 | Read review
5 of 5