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The Westin Crystal City

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1,098 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Crystal City
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Showing 1,072: English reviews
Reviewed 12 November 2014

Let me start by saying that, although I am an SPG member, I occasionally use a blind bidding site such as Priceline, etc., if I am unsure about a property. That way, if I am not entirely enchanted, I am much more forgiving since I got the hotel at a bargain price. If I am impressed with the property, I...

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Helpful?
2Thank wiwo
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you for your continued loyalty to Starwood Preferred Guest Program and for writing a fantastic review about your stay. . We're delighted that you enjoyed your accommodations and the service provided at The Westin Crystal City hotel; our team strives daily to ensure a memorable visit for our guests and we're thrilled that you experienced just that. Thank you...

Washington DC, District of Columbia
Reviewed 11 November 2014

Location. Location. This hotel is located one block from the metro. The staff was friendly, and helpful. The only two issues I had was no free internet in the room and the construction noise. They charge $12.95 for internet. That should should be free in a four star hotel. If I checked in a three star hotel this would be...

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1Thank Deannieus
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Thank you for your review; we value your feedback tremendously. We would like all guest stays to be perfect and are saddened yours was not. We take enormous pride in our staff, service and location as well as in our product. We apologize that you experienced noise throughout your stay; the apartment complex across from us is going under some...

Madison, Wisconsin
Reviewed 11 November 2014

Very friendly, helpful staff. Fast check-in. Bar had a happy hour with an excellent bartender--she clearly enjoys her craft (went back after dinner!) Unfortunately they have to tear the whole bar down and lock everything down each night--what a pain! But it's what you get when you have a bar that is open to the lobby with open seating area....

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1Thank MeloniousThunk
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. Also our team will be thrilled to hear that our guest acknowledged there creativity with the pumpkin carving...

Windsor, Canada
Reviewed 11 November 2014

I'm not sure if it was because the Westin had just taken over the Sheraton but we had booked 2 rooms for $199 per night for 3 nights as were running the Marine Corps Marathon. From the moment we got there they couldn't find our reservation, got that straightened out and then we were splitting one of the rooms and...

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1Thank patpet_27
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not exceed your expectations. One of the major purposes of online reviews is to highlight areas of improvement and your feedback provides our hotel with valuable information that we can use to improve on for the future. Rates can vary day...

Boston
Reviewed 11 November 2014

They recently renovated this property into a Westin, they put a lot of money into it and it shows. The staff is super helpful and friendly, and they really go out of their way to make sure you know where you're going and how to get there. The room was great, can't beat a brand new bathroom, the bed was...

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2Thank hauntas
Ebensburg, United States
Reviewed 10 November 2014

Spent a long weekend in DC with my children (12, 10, 7) and husband. The Westin was amazing. As soon as you walk through the doors, you are greeting and treated as a family member. I would definitely stay at the Westin again. The staff was extremely helpful with directions, tour options, and restaurants. The room was very clean and...

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2Thank Pamela L
Plano, Texas
Reviewed 10 November 2014

We stayed at The Westin Crystal City to save a little $ from staying in DC. This was a wonderful choice and we really enjoyed staying here! It has been newly remodeled. The staff was super helpful, and Sami was very curteous and nice when trying to check in. I know it may sound silly, but the hotel smelled so...

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Thank heather b
Reviewed 10 November 2014

This was a great place to stay. The staff was helpful directing how to get to national mall and other sights to see. Only issue was construction started at 6am during the week was extremely loud and kept me awake. Staff did bring a fan up to room so noise wasn't as loud. Other than that it was a great...

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Thank Bmichaelswarren
Boston, Massachusetts, United States
Reviewed 8 November 2014

Lydia was the lady at the reception desk and she has been very helpful! My colleague and I went down to DC for a two-day trip. It was hard to find a hotel at a reasonable price in DC downtown so we ended up with a hotel in Crystal city. We enjoyed our stay.

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Thank CindyHu_12
Santa Fe, New Mexico
Reviewed 8 November 2014

Recently stayed at the Westin after all my usual Crystal/Pentagon City places were booked. Pleasantly surprised. The property and room were much better than other hotels in the area. Most importantly, the property is extremely convenient because the metro is only block away. Also, there are many restaurants close by. I'll definitely consider it on my next trip. The only...

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2Thank 9Elfer

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $109 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
18 questions
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Questions? Get answers from The Westin Crystal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better because there is a major highway near.”
 of 5 bubbles DennisM225, 29 Nov 2016 | Read review
“Rooms are higher floors preferred to dull traffic noise”
 of 5 bubbles 212claudineb, 22 Nov 2016 | Read review
“Ninth floor by the elevator. I would pass on that location but the only really noticeable night was election night truthfully.”
 of 5 bubbles 819maryannem, 15 Nov 2016 | Read review
“Ask for a high quiet room”
 of 5 bubbles Ronit2013, 24 Oct 2016 | Read review
“We had a seventh floor room, which was very quiet.”
 of 5 bubbles summrbrz, 24 Oct 2016 | Read review
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