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Traveller (88)
Room & Suite (135)
Dining (44)
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Overview
  • Excellent51%
  • Very good34%
  • Average12%
  • Poor3%
  • Terrible0%
23 Jan 2017
“Average at best”
8 Jul 2016
“Warm hospitality from the heart. Eel rice a must try in hotel restaurant.”
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Bar/Lounge
Spa
Shuttle Bus Service
3 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (157)
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1 - 5 of 6 reviews
Reviewed 23 January 2017 via mobile

My wife and I had a 2 night stay here, we were greeted warmly by a large staff, and had a smooth check in. Our room was typical of similar hotels nearby, but nothing special. The most frustrating part is that they put Smoking and...More

Thank Sam D
Reviewed 8 July 2016 via mobile

Went Dec 2014 but felt compelled to post arising from declining service standards from other high end hot spring hotels. Our personal lady butler knowing we like roasted brown ojicha but not sold in gift shop bought two packets for us at own expense with...More

Thank Hotabouthotspring
Response from 九重, フロント at Hotel KokonoeResponded 24 July 2016

Thank you for coming our hotel and contributed here. Also thank you for your compliments for our staff. But when you came here. We didn't enough information about a few things. We apologize to you about that. We should think about our siervice to do...More

Reviewed 21 January 2014

The best and probably the most expensive ryokan in Kanzanji. We stayed on the 10th floor this time. The suites. We are vegetarians and they had no problem organizing a fantastic kaiseki meal. Their baths are beautiful inside and outside. The 10th floor also have...More

1  Thank Ogoola_Karuta
Reviewed 13 January 2014

I took my parents for vacation. It was forth time to come here for me. In previous times, I was satisfied with their high quality of services, and fine Japanese quisines. But this time the staying in the inn was so disappointed one. Food quality...More

1  Thank デモン
Reviewed 30 April 2012

We spent an April weekend in the surprising city of Hamamatsu and stayed at the very Japanese Hotel Kokonoe. Although little English is spoken here, the service is charming and friendly. We enjoyed the Onzen - hot spring baths - and had a wonderful Keiseki,...More

1  Thank Pat M
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Shuttle Bus Service
Free Parking
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$188 - US$932 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Hamamatsu
#1 Onsen Hotel in Hamamatsu
#4 Family Hotel in Hamamatsu
Room types
Non-Smoking Rooms
Details
Price range
US$188 - US$932 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Hamamatsu
#1 Onsen Hotel in Hamamatsu
#4 Family Hotel in Hamamatsu
Room types
Non-Smoking Rooms
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Traveller (88)
Room & Suite (135)
Dining (44)
Pool & Beach (1)
Amenities (97)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Rooms with Lake views great."
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