We have used this hotel every year when we come to Brazil upon arrival and prior to departure to Canada. I always look forward to the visit as the hotel is committed to the comfort of its guests in every aspect.
Can't express with words how disappointing was our stay. I go to Brazil once a year and stay in nice hotels to relax,but this one makes you feel stressed CHECK IN went smooth and staff was polite, but we were not given the information needed about breakfast time, swimming pool…
It’s not the first time that I stay there but this time was terrible. The room was not cleaned when I arrived, and bathroom was really dirty. Towels torn looking old. Breakfast weak. I got badly surprised.
Not planning on returning to this hotel,Cleanliness of bathroom was extremely poor. Flushing system not working at all. Previous guests left it full of dirt. This got reported to the relevant parties at the hotel but remained unsolved. What a pity!
Good hotel but not compared to US standards. Rubber sheets on the beds may be sanitary but uncomfortable. AC is a little noisy but not terrible. Having a hard time to get used to no wash cloths in bathrooms. Breakfast very good. Nice lobby and the location is great. The…
"Non smoking rooms"
"Get room on highest floor possible, to get best views"
"More than 4 floor in the back and you have sea view"
"High floor,beach view"
"Bring your computer cable in the event your floor's wifi isn't working. Bring your wash cloth if you like to use one, not available here."