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Mercure Niteroi Orizzonte

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602 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Salvador, BA
1 review
Reviewed 2 weeks ago

Very good hotel, The structure, crew, food and place are perfect. It was the second time in Mercure Niteroi Orizzonte and We'll be there every time when we need be in Rio de Janeiro or Niteroi!!! Congrats!!!

Review collected in partnership with Accorhotels.com

Helpful?
Thank LeoCrespo
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Leo, Thank you for sharing your impressions, your review is precious for our team and for sure will encourage us to keep improving our quality services. We hope you can come back soon to our hotel! Warm regards, Tatiane Ramos General Manager More 

Belo Horizonte
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is not bad, but I believe that could be better managed. We had a feel problems in our room that could be avoided if they have done proper maintenance. The toilet in our room was clogged when we arrived and we had to constantly ask at reception for maintenance, which was a very uncomfortable situation. Besides, I think... More 

Helpful?
Thank Lorenams2013
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Niteroi. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards,... More 

Stockton
Level Contributor
285 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 weeks ago

The rooms themselves are rather spartan and undecorated, though equipped fridges, and perfectly fine. The real attraction if you happen to find yourself here for some reason, is the view, which is spectacular, across the bay from Rio. The pool is also delightful and there's good music in the evening and great caipirinhas. The neighborhood is not so pleasant once... More 

Helpful?
Thank Ken A
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear. Ken, Thank you for your review! Your comments are going to be shared with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope having chance to receive you... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Although some staff members were really nice and helpful, some didn't know the correct information and we were told several different things about the same matter, causing some unnecessary stress. Everything was an extra charge and rooms were outdated. Bathrooms were small and shower didn't have good pressure, it was raining and there was some leaking inside the room. For... More 

Helpful?
Thank Laila R
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Niteroi. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards,... More 

Sao Goncalo, RJ
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2016

I stayed there a couple of nights with my wife, during preparations of our wedding. We also spend our wedding night there. The building is old but hotel has a very good quality, at all.. Our room (#610, if my memory is still good) was very large, comfortable, and quiet. Besides that, general conservation left a lot to be desired:... More 

Helpful?
Thank JoaoDanielCF
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Mr. Joao: thank you for taking the time to tell us about your experience at the Mercure Niteroi Orizzonte Hotel. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address some problems reported and prevent future occurrence. It is our hope that you will give us the opportunity to better serve... More 

Melbourne, Australia
Level Contributor
149 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 24 August 2016

I stayed at the Mercure Niterói for a couple of nights with my partner. The hotel is old (even a little ugly) but overall the stay was very positive. Our room was very large, comfortable, and quiet. The views of Rio from our room were spectacular. Our room had a large king size bed, microwave, full size fridge, table, chairs,... More 

Helpful?
Thank Alexinmelbourne
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Mr. Alex: we very much appreciate your comments regarding your stay at the Mercure Niteroi Orizzonte Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. Best regards, Carolina Marques General Manager Mercure Niterói Orizzonte More 

Sao Goncalo, Brazil
1 review
Reviewed 6 July 2016

It is a very comfortable hotel with an excellent structure. We have no problem! All the services were available when we needed them. All the hotel's workers were helpful to solve any unexpected situation.

Review collected in partnership with Accorhotels.com

Helpful?
Thank gessicarodrigues
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Ms. Gessica, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Carolina Marques General Manager Mercure Niterói Orizzonte More 

1 review
Reviewed 5 July 2016 via mobile

Good Hotel, really big rooms and a good view towards Rio de Janeiro. The area surrounding the Hotel is not safe for walking after dark, better use a taxi. The rooms are medium standard, but big. Good breakfast and an ok restaurant, but there are better choices for food in the Sao Francisco area nearby (10 min. By car). There... More 

Helpful?
Thank Edgar V
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Mr. Edgar: we would like to thank you for the review of our hotel. And please be welcome once again. Sincerely, Carolina Marques General Manager Mercure Niterói Orizzonte More 

Burntisland, United Kingdom
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 June 2016 via mobile

The hotel is located along way from the airport and night life but it's a lovely place, the rooms are big with comfortable beds, good internet connection the only thing that lets it down is the restaurant but given that the rooms have cooking facilities it is understandable that the restaurant has a limited menu, especially at breakfast Would I... More 

Helpful?
Thank Iain R
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear guest: we very much appreciate your comments regarding your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Best regards, Carolina Marques General Manager Mercure Niterói... More 

Belo Horizonte
Level Contributor
2 reviews
Reviewed 7 June 2016

Good place to stay for a few days. nice and clean swimming pool, tennis square and fitness room. the bedroom is big enough and, most of them, have a good view to the Guanabara bay. Service at the restaurant are poor and the breakfast, is very limited. On the other hand, the staff are very friendly.

Review collected in partnership with Mercure Hotels

Helpful?
Thank Sergio V
Mercure N, Gerente geral at Mercure Niteroi Orizzonte, responded to this review

Dear Mr. Sergio, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Carolina Marques General Manager Mercure Niterói Orizzonte More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Niteroi Orizzonte

Address: Rua Engenheiro Roberto Velasco Cardoso 321 | Gragoata, Niteroi, State of Rio de Janeiro 24210-375, Brazil
Region: Brazil > State of Rio de Janeiro > Niteroi
Price Range: $85 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Niteroi Orizzonte 3.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Mercure Niteroi Orizzonte Brazil
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Niteroi Orizzonte staff and other travellers.
4 questions
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Questions? Get answers from Mercure Niteroi Orizzonte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up facing Rio”
 of 5 bubbles Ken0739, 14 Nov 2016 | Read review
“Ask for a higher floor and view to the sea. Reinforce the wi-fi connection matter. Pay attention to your rooms conditions.”
 of 5 bubbles JoaoDanielCF, 13 Oct 2016 | Read review
“Ask for a room with views of Christ the Redeemer higher up...”
 of 5 bubbles rcazador, 21 May 2016 | Read review
“Ask for a room with a view over the bay.”
 of 5 bubbles DDenton, 9 Apr 2016 | Read review
“Choose a room in a different hotel would be my advice”
 of 5 bubbles BarryG93, 19 Jan 2016 | Read review
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