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Novotel RJ Santos Dumont

1,395 reviews
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Traveller (321)
Room & Suite (194)
Dining (44)
Overview
  • Excellent33%
  • Very good54%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,395)Write a Review
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Traveller rating
66
140
29
12
5
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66
140
29
12
5
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All reviewsdomestic airportclose to downtownbusiness hotelroom serviceconvenient locationreception staffsanta teresayogurttaxisriolaparealsneighborhoodpaulosaunabotafogosafety
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1 - 5 of 252 reviews
Reviewed 28 September 2017

I would have to present my credit card what I had paid months ago. Without this I couldn't stay on the hotel. Terrible process. All of services are OK. The location near the airport is the vantage to stay in this hotel.More

Review collected in partnership with Accorhotels.com
Thank Aline C
Response from NovotelRJSDU, General Manager at Novotel RJ Santos DumontResponded 2 October 2017

Dear Aline, We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced with the front desk...More

Reviewed 30 July 2017 via mobile

Initially thought the location was not very good due to it being very business orientated however grew to love it! About a 10 min walk from the metro station, where there is also lots of restaurants including a McDonalds!! The staff were very helpful on...More

1  Thank Neisha M
Response from NovotelRJSDU, General Manager at Novotel RJ Santos DumontResponded 31 July 2017

Dear Neisha M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Reviewed 11 July 2017

The hotel is your typical Novotel, you know it's clean and tidy with decent spacious rooms and shower and bathroom facilities. The restaurant is open 24hrs but the bar closes at 11pm. I arrived late so had to go next door to the Ibis for...More

1  Thank fitterno1
Response from NovotelRJSDU, General Manager at Novotel RJ Santos DumontResponded 12 July 2017

Thank you for sharing your experience about your stay at Novotel RJ Santos Dumont. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Marcio Ramalho General...More

Reviewed 2 July 2017 via mobile

We had 1 night stay at the hotel for our group of 3. The check in staff was very helpful and friendly. They had great suggestions and promptly got us what we needed. The room was clean and comfortable. The neighborhood is a business center...More

1  Thank twincitiesmom2010
Response from NovotelRJSDU, General Manager at Novotel RJ Santos DumontResponded 5 July 2017

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio ramalho General Manager

Reviewed 21 June 2017

I honestly do not understand the reviews that find this hotel acceptable. If I could I would give it no stars. We did not feel comfortable or safe. I tried to connect to internet... many times nothing to do so I called the reception, the...More

Thank Michael Z
Response from NovotelRJSDU, General Manager at Novotel RJ Santos DumontResponded 28 June 2017

Dear Michel Z., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

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Traveller (321)
Room & Suite (194)
Dining (44)
Hotel & Grounds (206)
Bathroom (21)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$65 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Rio de Janeiro
#8 Green Hotel in Rio de Janeiro
#13 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#36 Luxury Hotel in Rio de Janeiro
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$65 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Rio de Janeiro
#8 Green Hotel in Rio de Janeiro
#13 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#36 Luxury Hotel in Rio de Janeiro
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Nearby
Centro
Downtown Rio is the place where this city was born.
With modern skyscrapers sharing space with historical
buildings and landmarks, this neighbourhood is living
proof that the old and the new can live together
harmoniously. As you would expect, downtown is where
all major companies house their offices. However, the
region isn’t restricted to businesses. Gems such like
the “Paço Imperial,” which is a cultural centre that
...More
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