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JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
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1,976 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Rio de Janeiro
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Showing 1,297: English reviews
London, England, United Kingdom
Reviewed 22 August 2015

Not what I expected from a Marriott. The lobby area is in extreme need of updating. My first which was on the inside of the atrium I could hear every noise from the lobby area, including the misc which was played from early in the morning to late at night. The bathroom was outdated the flush on the toiled did...

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Helpful?
2Thank Michael C
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Michael C, Thank you for taking your time to write about your experience with us. Needless to say how sad we are to learn that your experience was not as great as we expected. As your satisfaction is the main goal of our business, you can be sure that we are currently taking care of each point mentioned by...

Washington DC, District of Columbia
Reviewed 20 August 2015 via mobile

Youssef and Alberto were very good to me! They were very friendly and helpful to all the guest, making the stay much better! They engaged with all the customers at the bar, many of whom came back daily. I would definitely return!!!!

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Helpful?
2Thank Amy T
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Amy T, Thank you for taking your time to write us about your experience at JW Marriott Rio de Janeiro. We are proud of our staff and you can be sure that I will personally send your compliments to Youssef and Alberto. Needless to say how glad we are to know that you are considering us for your next...

Reviewed 19 August 2015

I stayed for a whole week here last July 2015 and what I loved the most are the staff. They are very helpful and always very welcoming. I loved the concierge because they were really helpful in finding some things to do in the area. I also want to give a shoutout to Rodrigo, who always greeted me with a...

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Helpful?
Thank Quang B
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Quang B, Thank you for take your time to provide us with these words about your stay and our staff service. We strongly agree with you that our staff is amazing and happy and always goes that extra mile to achieve the guests’ satisfaction and happiness. I will send your compliments personally to Rodrigo, Vagner and to the concierge...

Reviewed 19 August 2015

This is a great hotel with excellent service. However we were there in August 2015 and there is a major renovation going on at the hotel. The pool was closed and there was a considerable amount of noise early in the mornings. The Hotel did make up for not letting us know about the renovations though. If you are planning...

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Helpful?
1Thank Aseem N
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Aseem N, Thank you for taking the time to share your recent experience at the JW Marriott Hotel Rio de Janeiro with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of...

Livonia, Michigan
Reviewed 17 August 2015

I spent one day at the hotel and would definitely stay there again if given the chance. The staff was outstanding -- booking transportation to and from the airport, reviewing options for tours, and allowing me a very late checkout at no extra charge to allow me to shower in comfort after my day tour and before heading to the...

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Helpful?
3Thank LairdMcSam
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear LairdMcSam, First of all thank you for taking your time to provide us with these lovely words about your stay with us. Needless to say how glad we are to learn that you had an amazing time at JW Marriott Rio de Janeiro. It is a pleasure to receive such comment from you and to know that our staff...

Southeast US
Reviewed 14 August 2015

I have been a loyal Marriott customer for years. The hotels are always good to great quality. Cons: Like many of the other reviewers, the rooms could really use some updating. The bathrooms were good, but the carpet in particular has some age on it. They also wanted me to wear an armband due to the fact there was a...

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Helpful?
Thank starter1
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear starter1, Thank you for taking your time to send these comments about your stay with us. As we have your satisfaction as our main goal, we truly appreciate each word of your feedback. Our guests' feedbacks are really important for us so we can improve continually our service. We are also glad to know that you enjoyed our location,...

Golden, Colorado
Reviewed 13 August 2015

When you stay at a JW Marriott you expect good things. This particular hotel happens to be in the middle of the Copacabana beach which might be one of the most fantastic beaches in the world. What else is there to say, this is a great hotel in a great location. I had a nice room that over looked the...

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Helpful?
Thank Colo_travler
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Colo_travler, Thank you for taking your time to write us about your experience at JW Marriott Rio de Janeiro. Needless to say that we are more than happy to learn you had such a great time with us. We completely agree with you. Our location is fantastic, right in the heart of Copacabana Beach! Hope to have the opportunity...

State of Sao Paulo
Reviewed 12 August 2015

It was a wonderful experience for me to stay in JW Marriott Hotel Rio de Janeiro. Accommodation was average and Ambiance was awesome. I stayed here for 2 night and 3 days. Room service was average. Staff at the front desk were extremely welcoming.

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Helpful?
Thank angelinafernandis
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear angelinafernandis, Thank you for take your time to send us these words about your experience at JW Marriott Rio de Janeiro. We are very proud of our staff and I will send your compliments personally to the Front Desk team. Hope to have the opportunity to host you again! Sincerely, Francisco Lasso – Director of Operations

Brecksville, Ohio
Reviewed 12 August 2015

Unfortunately, our experience was overall poor, we have stayed at various Marriotts in the US, although never abroad, and this was terrible. When we first checked in our room was loud from the renovations taking place, the rooftop pool was closed during our entire stay with no forewarning whatsoever, and after we requested to move rooms the next morning the...

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Helpful?
1Thank TSJG2230
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear TSJG2230, Thank you for taking your time to provide us this feedback about your experience with us. As we pride ourselves on delivering a high quality service and as your satisfaction is our main goal, we feel very sorry and sad to learn that we did not offer you a memorable and perfect stay. Please, accept our sincere apology...

Germany
Reviewed 12 August 2015

I was in Rio for a short private weekend trip. The hotel is located in the middel of the Copacabana an has a great view from the top level. Here is also the pool and a bar with barbecue station. The so called sauna is also there but that smal chamber is a shame. Small, old and dirty, no changing...

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Helpful?
Thank DTF65
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear DTF65, Thank you for taking your time to share these words with us about your experience at JW Marriott Rio de Janeiro. We have provided our leadership team with your comments, so that we can ensure that we will be able to work on it and make our services always up to standards to exceed our guest’s expectations at...

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 

Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: $314 - $790 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#10 On the Beach Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#12 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Rio de Janeiro staff and other travellers.
34 questions
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Austin, TX

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Questions? Get answers from JW Marriott Hotel Rio de Janeiro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for a room with ocean view”
  • View from the lounge
  • View from room #1512
  • Room #1512
  • Rooftop view
  • Room #1512
  • Room slippers
 of 5 bubbles jorgeeantonio, 23 Feb 2017 | Read review
“Upper floor with view of beach is ideal.”
 of 5 bubbles gunflint1, 20 Feb 2017 | Read review
“Ocean view is the way to go!”
 of 5 bubbles CecileV27, 12 Feb 2017 | Read review
“Executive suite and definately a beach view room.”
  • 1106 lounge area
  • From 1106
  • Cloakroom in 1106
  • Lounge area
  • View of copacaban beach from the roof.
  • View from the roof
 of 5 bubbles Southendwesthamfan, 8 Feb 2017 | Read review
“It is worth having a room facing Copacabama and with access to Executive lounge.”
 of 5 bubbles iana533, 5 Feb 2017 | Read review
5 of 5