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Sheraton Grand Rio Hotel & Resort

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Sheraton Grand Rio Hotel & Resort
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1,444 Reviews from our TripAdvisor Community

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Showing 538: English reviews
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Reviewed 6 days ago NEWvia mobile

Buen hotel para descansar, muy lento en la asignación de habitaciones muy lenta, nos dijeron 15 min y se demoraron mas de 5 horas. GOOD Hotel if you want relax plan, but its so slowly the reception process, when I arrive tell me "in 15 minutes you have room", I was pending by 5 hours.

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Helpful?
Thank Carlos A
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review
Google Translation

Hola Carlos A, Buenas noches. Primeramente muchas gracias por sus comentarios. Nos alegra que le haya gustado el Hotel, y...

Reviewed 1 week ago via mobile

This hotel is located on a beautiful beach, not far away from the famous Cobacabana beach( not in walking distance). There are two large pools with a children's pool. Three nice restaurants. Platinum members are treated nicely and we were upgraded to a suite with partial ocean view. The executive lounge serves breakfast and evening cocktails with appetizer. Algosto (...

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Helpful?
Thank chi z
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear chi z, First of all, thank you for your loyalty on choosing Sheraton Grand Rio for your vacations. Also thank you for the comments and feedback. It is great you could enjoy the premises, service and of course the marvelous city! For sure your words will be passed on to Agnaldo and managers. It will be grateful to welcome...

Stockton-on-Tees, United Kingdom
Reviewed 2 weeks ago via mobile

Slightly off center ,& difficult to walk any where safely , but having stopped in numerous Sheraton it did not disappoint , large well appointed rooms , all with a sea view , wifi free with 8 - 12 m b good for a hotel , with three large pools overlooking a small beach . Plenty of security , worth...

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Thank atw1946
Beveren
Reviewed 2 weeks ago via mobile

This Sheraton hotel has a beautiful lobby and very nice and spacious rooms. We arrived early in the morning, one day before we started our cruise with Regent Seven Seas. Upon arrival, the reception should have told us where we could find the helpdesk for the cruise. They didn't ... An early check in would have cost 60 $ extra...

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Thank Guy9120
London, United Kingdom
Reviewed 2 weeks ago

First and last trip to Rio or staying in a Sheraton. How can I put negative stars? The room had insects in it and nobody vacuumed. The bathroom was never cleaned. The sheets were dirty. Towels had to requested every time and hardly ever turned up. You have to ask for body wash. Any hotel should provide basic amenities and...

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Helpful?
Thank nd32017
Luiza H, Gerente de relações com clientes at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear nd32017, Good evening. Thank you for the feedback, and the time taken. The comments had already been passed to management, and answers through other channels given. Please consider that in some of them it can take one or two days for the system to publish. We are truly sorry for the unmet expectations, as service, quality, and our guests...

Watford, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for one prior to boarding a cruise. The hotel is situated next to favelas and is further round the coast from Coppacabana and Ippanema bays,so is a bit out on a limb. It has a nice cove but the sea was much more rough than the other bays. Although our stay was pleasant enough and the breakfast...

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Thank 892Janpat
Oklahoma City, Oklahoma
Reviewed 2 weeks ago

We had a frightening experience at the Sheraton Grand Rio when a young man accused us of taking his chair by the pool. In fact the chair had been deserted with only a towel left behind for around an hour. When we refused to move he threw towels on us and cursed at us. My husband remained calm yet the...

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Helpful?
Thank Judy T
Luiza H, Gerente de relações com clientes at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear Judy T, Good evening. Thank you for the feedback.It has been passed to management for investigations, and the necessary actions will be taken. Everyone's security in our property is very important for us. We truly apologize if there was any misunderstanding. We are at your entire disposal. Kind Regards, Luiza Hinds

Petaluma, California
Reviewed 3 weeks ago via mobile

At first, I was a little disappointed by the location, which is about a 15 minute walk from Leblon Beach. After being upgraded to a corner suite, that did not really matter. Superlative views of the ocean and Ipanema Beach in the distant, a great swimming pool and deck area, access to a small beach (though the water seemed a...

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Thank pfefmeister
Luiza H, Gerente de relações com clientes at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear pfefmeister, First of all, thank you for your loyalty and for choosing us to stay these days in Rio. Glad you had such a great time in the Hotel, and that it went above your expectations! The detailed comments are great, thank you so much. And it seemed you got to experience a bit of local life in Rio,...

Leeds, UK
Reviewed 3 weeks ago

We stayed at the Sheraton Grand Rio which was a fabulous place to be based. It’s located right at the end of Ipanema beach and there are stunning views of the coast line and nearby favelas. The hotel is a full resort with its own secluded strip of public beach and two enormous swimming pools. We were able to take...

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Helpful?
Thank JamesG_uk
Luiza H, Gerente de relações com clientes at Sheraton Grand Rio Hotel & Resort, responded to this review

Good evening JamesG_uk, Thank you so much for your feedback, and great advices! Honestly the location, views and access to the beach are a plus. Happy you could enjoy it! Can see you could also enjoy town, which is wonderful! Will be a pleasure to have you back, and welcome you once again in Rio! Kind Regards, Luiza Hinds

Reading, United Kingdom
Reviewed 4 weeks ago via mobile

This is a great hotel to stay when visiting Rio. Nice Sheraton property very good location on the beech. Best part is the staff. They are most helpful and very attentive to all guests. We would like to thank all the staff in particular Joana at club reception along with Agnaldo, Charbel and Maria. They have provided exceptional service during...

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Helpful?
Thank HarryS51
Luiza H, Gerente de relações com clientes at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear HarryS51, First of all thank you for choosing our property for your stay! We are glad you had a good experience provided by our staff along with facilities. The beach is indeed very cozy, and with the direct access makes it even more comfortable. Thank you for all the kind words towards our staff, and feedback. For sure it...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Restaurante Casarao
Restaurante Casarao
Cuisines: Brazilian, South American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This exclusive and recently renovated 5-star oceanfront resort sits on trendy Leblon Beach, in Rio's South Zone. Guests at Sheraton Grand Rio can enjoy a complete leisure area including 2 pools*, a tennis court and tasty gastronomic options. They can also play golf in Gávea Golf Club, use the well-equipped gym or relax on the newly-launched Shine Spa. For sightseeing, the iconic Christ the Redeemer is 10 km away. In the pool area, Sheraton Grand Rio offers Casarão Steakhouse, which serves grilled recipes and a delightful buffet. Guests can also enjoy Bene Restaurant, which serves Italian food and Dry Martini Bar by Javier de Las Muelas, the latest, modern and innovative bar. The Casa da Cachaça, at the pool area, offers sophisticated snacks, specialty caipirinhas and classic cocktails. On the 26th floor, guests will also find L'Etoile, a French cuisine restaurant with panoramic sea views. The luxurious renovated rooms at Sheraton Grand Rio are spacious, with modern décor and contemporary furnishings. All have air conditioning and a private balcony with stunning beach views. Leblon Beach is 1 km away and Tijuca Forest National Park is 3.4 km away. Sheraton Rio is 16 km from Santos Dumont Airport. An airport shuttle service can be arranged. ... more   less 

Additional Information about Sheraton Grand Rio Hotel & Resort

Address: Avenida Niemeyer, 121, Rio de Janeiro, State of Rio de Janeiro 22450-220, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro
Price Range: $258 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Rio Hotel & Resort 5*
Number of rooms: 538
Reservation Options:
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Also Known As:
Sheraton Rio Hotel Rio De Janeiro
Sheraton Rio Hotel And Resort
Sheraton Rio De Janeiro
Rio De Janeiro Sheraton
Sheraton Grand Rio Hotel & Resort Rio De Janeiro, Brazil
Hotel Style:
#4 Business Hotel in Rio de Janeiro
#7 Romantic Hotel in Rio de Janeiro
#9 Spa Hotel in Rio de Janeiro
#14 On the Beach Hotel in Rio de Janeiro
#15 Luxury Hotel in Rio de Janeiro
#19 Family Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Rio Hotel & Resort staff and other travellers.
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Questions? Get answers from Sheraton Grand Rio Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to have it cleaned before you unpack”
 of 5 bubbles nd32017, 9 Mar 2017 | Read review
“ask for a room with sea view.”
 of 5 bubbles taksimmetropark, 15 Feb 2017 | Read review
“We arrived at 7am and paid half the daily rate for early check-in. The room faced east towards the beaches and city skyline. Breathtaking!”
 of 5 bubbles TaistealBoy, 15 Feb 2017 | Read review
“Ocean view”
 of 5 bubbles tomG3745TD, 14 Feb 2017 | Read review
“Ask for a room as far from the road as possible. The further from the road the better the water view.”
 of 5 bubbles welovekelowna, 1 Feb 2017 | Read review
5 of 5