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Swan Tower Porto Alegre

473 reviews
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Traveller (190)
Room & Suite (100)
Storyboard
Overview
  • Excellent23%
  • Very good52%
  • Average15%
  • Poor5%
  • Terrible5%
10 Dec 2017
“Poor Service, lack of maintenance, A/C not working and park problems”
14 Jan 2017
“Pleasant stay”
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
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1 - 5 of 9 reviews
Reviewed 10 December 2017

- Check-in: You need to the check-in for all guests - official documents, phones, e-mails, addresses... all for your "safety". Be ready to stay at the front desk for 30 mins or so for the check-in. - Park: Park is limited and you need to...More

Thank ozeias_santana
Response from GerOpSwan, Gerente at Swan Tower Porto AlegreResponded 17 December 2017

Dear Mr. Ozeias Santana. Good Morning, First of all, thank you very much for registering your review on this important channel. Your comments and opinions will help us to make our services and facilities much better. Some procedures at check-in are required by government agencies....More

Reviewed 14 January 2017 via mobile

The hotel is in a great location. The rooms are spacious with a kitchenette (refrigerator, sink and microwave). The receptionist are very helpful and friendly although some did not speak English and my Portuguese is not so good. The rooms are very clean and well...More

Thank B B
Response from GeropSwan, Gerente at Swan Tower Porto AlegreResponded 6 April 2017

Dear Mr. B B, Good evening. Thank you very much for your evaluation. This is very important for our hotel. On the internet, we have an imcompatibility with apple devices. This setting will be reviewed. Until the next opportunity. Best Regards Alexandre Adams Operations Manager

Reviewed 13 May 2016

A hotel of contrasts: First impression was very positive; Modern 12-story tower with a spacious 12-story high lobby. Check-in gave a hint of things to come. Very slow -- there was one woman laboriously checking in guests, while four men stood behind her and watched,...More

Thank niemand
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 16 May 2016

Dear guest Thank you for your email and for providing us with feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience here at Swan Tower Porto Alegre. We take all complaints very seriously, and...More

Reviewed 1 May 2016

Overall, very reasonable Accommodations for their pricing. Had a problem with my door - only the master key worked on it, so I had to ask somebody to accompany me to my room at the front desk every time. Room service was a little slow....More

Review collected in partnership with this hotel
Thank Felipe C
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 2 May 2016
Google Translation

Estimado Senhor Obrigado por seus comentários, desculpe-nos o infortúnio do problema com sua chave. Nos colocamos à sua disposição para...More

Reviewed 16 March 2015 via mobile

I had booked a room with two beds to hotel. And when i entered the room I saw only one big bed. I asked the reception to change my room and the answer is unbelievable. We have nothing to do sir. One of you can...More

1  Thank halisgencer
Response from Andre M, Gerente geral at Swan Tower Porto AlegreResponded 1 April 2015

Dear Guest, We're very embarrassed about what happened. Please accept our apologies. Sorry! Best Regards, André Machado

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Room Service
Restaurant
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Details
Price range
US$53 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
US$53 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
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Traveller (190)
Room & Suite (100)
Dining (18)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Best to take a lower floor room, if you don't mind taking the stairs."
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