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Mercure Guarulhos Aeroporto Hotel

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Mercure Guarulhos Aeroporto Hotel
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799 Reviews from our TripAdvisor Community

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Showing 124: English reviews
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Florianópolis-sc
Reviewed 2 weeks ago

The rate was reasonable. The service is very good. Good location, specially for people on travelling. The room is not so good, specially the bathroom, which is very old and doesn`t represent Mercure`s family.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Marcelo1965
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Marcelo, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity...

Chicago
Reviewed 21 March 2017

Stayed here overnight while on my way to Peru. Hotel is about a 20 minute drive in normal traffic from GRU Airport. Shuttle runs on a schedule. The only stop is at Terminal 2. Walk there from Terminal 3 if you arrive there like I did. Hotel was nice enough. Rooms clean and large, with a sitting room with couch....

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Helpful?
Thank Wendell T
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Wendell, thank you very much for sharing your experience at Mercure Guarulhos. We really much appreciate all comments. We hope to see you soon. Regards,

Spain
Reviewed 14 January 2017

Free shuttle with wi-fi from airport, clean and friendly staff. My flight from UK arrived earlier as expected and the staff was very friendly to allow me to do my checkin earlier without cost. Needed to order take way and the staff help me with indications.

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Helpful?
Thank Alyson M
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Alyson, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Johannesburg, South Africa
Reviewed 16 December 2016

As a woman travelling alone,in overnight transit between Argentina and South Africa, I wanted a safe, presonalised transfer to and from a comfortable hotel close to the airport. I found this hotel online and was impressed by the accommodation, facilities, check in and check out times and very reasonable rate, especially with the additional discount offered to members of Le...

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Helpful?
Thank J H
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Black Diamond
Reviewed 29 November 2016

we only stayed in this hotel for 1 day. Travelled extensively in Brazil and Chile and stayed in various hotels. This was the best hotel we stayed in in all of our travels! It was exactly what we booked, and had all the amenities that I expect in a decent hotel, ie. wifi, water, hair dryer, kleenex, enough towles, cups...

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Helpful?
Thank HARTELL
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review
Google Translation

Estimado Huésped, Mucho le agradecemos los comentarios referentes a su estadía en el Mercure Guarulhos Aeroporto. Siempre es muy placentero...

Bayreuth, Germany
Reviewed 23 November 2016

I have stayed in the Hotel, as it is really good located to the Guarulhos Airport and the very nice thing is, that they offer you a Shutte Service to very comfortable times. I would stay for sure again in this Hotel and there are also several good places around for Dining.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank DanyelSavasci
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Savasci, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Z - General Manager

Caxias Do Sul, Brasil
Reviewed 22 November 2016 via mobile

In case you have arrived from abroad and have a flight on the next day: Mercure Guarulhos is a great choice to relax at a high standard brand of AccorHotels for a non expensive price. It has a free shuttle every full hour from São Paulo Guarulhos International GRU Airport. The staff is internationally friendly. The standard apartments have a...

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Helpful?
Thank imperatore2016
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Aschaffenburg, Germany
Reviewed 22 November 2016

This Mercure hotel is in Guarulhos center and not directly at the airport. About 10km away by shuttle bus (7 reais one way each person, 20min) very easy to reach. Also the big main highway is pretty close to the hotel. I can recommend this hotel for short overnight stay to catch a flight in the next day or also...

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Helpful?
Thank Globetraveller2014
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. "Por nada" again for sharing your experience, and...

Reviewed 28 October 2016 via mobile

After having lost flight connection in São Paulo looked for a hotel which was close to the airport to an acceptable price. The rooms are very clean, internet connection great and a hourly shuttle service to the airport available. Highly recommendable for one night

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Helpful?
Thank Alberto C
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Alberto, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Z - General Manager

Kochi (Cochin), India
Reviewed 20 October 2016

The hotel is situated in a quiet neighbourhood with not many shops nearby. Provides pick-up from the airport: big bus, common for Ibis and Mercure guests, easily noticeable due to the Ibis / Mercure signage. The bus stops near Terminal 2, east wing. It is complimentary from the airport to hotel trip, but 7 Reals for the return trip. Left...

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Helpful?
Thank mgeorge555
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
107 apartments. Located in the centre Guarulhos, 2 km from the shopping mall and the Bosque Maia botanic gardens. Only 10 km from the international airport and 20 km from the centre of Sao Paulo. Restaurant, swimming pool,sauna, fitness centre and 14 meeting rooms. ... more   less 

Additional Information about Mercure Guarulhos Aeroporto Hotel

Address: Rua Barao de Maua 450, Guarulhos, State of Sao Paulo 07012-040, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Price Range: $81 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Guarulhos Aeroporto Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Mercure Apartments Guarulhos Aeroporto Hotel Guarulhos
Mercure Guarulhos Aeroporto Hotel Sao Paulo
Hotel Style:
#2 Green Hotel in Guarulhos
#4 Business Hotel in Guarulhos
#5 Family Hotel in Guarulhos
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Guarulhos Aeroporto Hotel staff and other travellers.
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London

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Questions? Get answers from Mercure Guarulhos Aeroporto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view from the top floor”
alysonm763, 14 Jan 2017 | Read review
“High Floor for a better view!”
Globetraveller2014, 22 Nov 2016 | Read review
“Room 1002 has great views”
lifeduka, 15 Oct 2016 | Read review
“Transfer to the Sao Paulo cruise port took about two and a half hours. Bar with snacks attached to the restaurant - limited choice but freshly cooked and tasty.”
sueb394, 4 Nov 2014 | Read review
“Rooms on higher floors have a nice view over the city (and less traffic noise).”
  • view from room
758bastianh, 15 Sep 2014 | Read review
5 of 5