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Mercure Sao Paulo Times Square Hotel

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254 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Beirut, Lebanon
Reviewed 2 weeks ago

I have stayed more than once in this hotel. The refurbishment made the rooms more clear and modern. The breakfast continues to be very good and the location is the best, in a calm neighbourhood, near ibirapuera park and ibirapuera shopping.

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Helpful?
Thank Roberto N
Rio de Janeiro, RJ
Reviewed 4 weeks ago

I would not recommend this hotel. Many rooms were been refurbished, extremely bad for those who have asthma like me. So I tried other rooms, but all of them had smell of dust. Some employees seemed to solve our problem, but one of them was ironic. He was wearing a suit at the time of our check-out. Some weeks later,...

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Helpful?
Thank Luiz L
Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear guest Luiz L, Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the points indicated maintenance departments and front desk have been warned and...

Portugal
Reviewed 30 September 2016 via mobile

Moema is probably one of the best districts of São Paulo. From this hotel, walking distance , you can find a lot of restaurants ( at good prices ) and services as well a good mall - ibirapuera. I have stayed here in different occasions and the staff is friendly and well trained . By the way being a gold...

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Helpful?
Thank tanatol
Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear Tanatol, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel. We are glad with your comments, we appreciate it! We hope tou see you very soon. Renata Mendes

Stratford-upon-Avon, United Kingdom
Reviewed 7 September 2016

The hotel is very well located for business, has a taxi rank right outside and is surrounded by several places to eat. The staff is very friendly and the restaurant in the hotel is all right. The renovated rooms are roomy, nice and modern, breakfast is a bit basic but pretty good, and the restaurant is all right. The swimming...

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Helpful?
1Thank Fernando O
Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr. Fernando, Thanks for choosing Mercure SP Times Square! We are grateful for the comments about your stay in Mercure. We hope that you will still consider us for your future São Paulo travel needs. Regards, Renata Mendes

Itu
Reviewed 14 August 2016

Very good dependencies, good location, near the airport and business center. Very good rooms, with facilities for business travelers. Excellet service in reception and room service. The hotel has the option of late check out.

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Helpful?
Thank marcusvfdapper
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear Mr. marcusvfdapper, Thanks for choosing Mercure SP Times Square! We are grateful for the comments about your stay in Mercure. We hope that you will still consider us for your future São Paulo travel needs. Regards, Renata Mendes

Reviewed 21 July 2016 via mobile

I stayed at Mercure Times Square for four nights on business. The hotel is a simple hotel, but good enough for a simple business stay. The room was very clean, and the wifi worked well. The staff was friendly and accommodated me with a missing toothbrush/toothpaste and ironing board. The fitness center is a bit outdated, but generally functional. I...

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Helpful?
Thank CZ1143
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr. CZ1143, Thanks for sharing your experience at the Mercure Hotel Times Square. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future....

Portugal
Reviewed 10 June 2016

Moema is one of the best districts in SP. Several great restaurants and mall nearby. This hotel is very well located. Rooms are somewhat reflecting time ( they do not look very modern ) but are quite and clean. The restaurant in the hotel is quite good and the breakfast was very nice.

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Helpful?
Thank tanatol
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear tanatol, Thanks for choosing Mercure SP Times Square ! We appreciate your comments about our hotel and inform you we are in process of renovations of our rooms; we hope to see you soon to visit the new apartments. Regards, Renata Mendes Quality Service Mercure SP Times Square

Beirut, Lebanon
Reviewed 27 April 2016 via mobile

Stayed overnight. Good service. Convenient location. Reasonable prices.v renovated rooms. The area is close to restaurants and mall. Wifi workable and decent breakfast. Fully reccomend it for business travellers and short stays in sao paulo.

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Helpful?
Thank Roberto N
Mendes R, Quality Service Department at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear Robert N, Thank you for choosing Mercure SP Times Square for your recent staying. We appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates and team. Our team look forward to welcoming you back for another memorable experience in the near future. Regards, Renata Mendes

Ann Arbor, Michigan
Reviewed 7 April 2016

The lobby and outside of the facility are very nice, and I always felt very safe while staying here. The hallway and rooms are a bit dated, but not enough to bother me and I would stay here again. My room was fairly large and included a kitchen area (I never used it). The bathroom was a bit small, but...

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Helpful?
Thank Kevin S
Mendes R, Quality Service Department at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr. Kevin S, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Times Square Hotel. It's a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes

New York City, New York
Reviewed 4 April 2016

I travel a lot for work, and this hotel has one of the worst, if not the worst, wifi signals. So if you are a business traveler, stay away. Not even skype works well. Impossible to get anything done. And they do not offer a simple business center, nor any quiet area, and the signal at the reception was equally...

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Helpful?
Thank Andre B
Mendes R, Quality Service Department at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear Mr.Andre B, Thank you for take your time and tell about your stay. We apologize for the experience that you have in our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
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About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Dry Cleaning

Additional Information about Mercure Sao Paulo Times Square Hotel

Address: Avenida Jamaris 100 | Torre 1 - Moema, Sao Paulo, State of Sao Paulo 04078-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $72 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Sao Paulo Times Square Hotel 3.5*
Number of rooms: 119
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Also Known As:
Mercure Sao Paulo Times Square Hotel Brazil
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sao Paulo Times Square Hotel staff and other travellers.
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Questions? Get answers from Mercure Sao Paulo Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The refurbished ones. The process is practically complete”
 of 5 bubbles roberton955, 22 Nov 2016 | Read review
“The renovated rooms are on the higher floors and are only R$20 more than the more dated ones”
 of 5 bubbles MadArgy, 7 Sep 2016 | Read review
“high floor”
 of 5 bubbles tanatol, 10 Jun 2016 | Read review
“Stay away.”
 of 5 bubbles andrebN1484RO, 4 Apr 2016 | Read review
“Ask for the reformed rooms.”
 of 5 bubbles josericardoo2015, 24 Feb 2016 | Read review
5 of 5
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