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Mercure Sao Paulo Nortel

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#74 of 322 Hotels in Sao Paulo
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1 room 2 adults 0 children
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Mercure Sao Paulo Nortel
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523 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Reviewed 4 February 2014 via mobile

I went to SP with my sister and my boyfriend for a concert. We decided to stay at this hotel due to its proximity to the event. Honestly I expected more from a Mercure hotel. The room had mold on the selling, old carpet and a dusty curtains. The bathroom had a nice shower, but no windows. For a night...

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1Thank Patriciabrm
Giselle S, Assitente de Gerente at Mercure Sao Paulo Nortel, responded to this review

Dear guest, Thanks for sharing your experience at the Mercure hosting Nortel. Your feedback has been forwarded to our staff. Best Regards

Copenhagen, Denmark
Reviewed 12 August 2013

The hotel is located in the North part of the city, very close to Expo Center Norte, popular expo center for conferences and fairs. Not much to see or do around the hotel though. The rooms are a bit old-fashioned but spacious and comfortable. Breakfasts are very good with various types of cereals, juices and fresh fruits. The dinner buffet...

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Thank Pawel L
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Mr Pawel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Alicante, Spain
Reviewed 4 March 2013

£200 for two bags of laundry, absolute disgrace. Avoid this Hotel they will try and rip you off. Travelling in a group, friends in another room who got charged £200 for laundry did not have enough cash to pay so Hotel used the cash credit I had on my room to cover the £200 laundry bill without my permission. How...

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Helpful?
Thank No7Agency
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Madison, Connecticut
Reviewed 25 February 2013

I have stayed here several times over the last three years. Each time I have noticed improvements. My large room with a kitchenette and separate eating area is very comfortable. They added wood floors in the bedroom which I prefer to carpeting as it is cooler and easier to keep clean. Humid climates are not conducive to carpeting. So, the...

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Thank Pat73fromCT
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Curitiba, PR
Reviewed 22 February 2013

Hotel has a location which favors visitors that have business / events in that particular area of Sao Paulo. Room was clean and confortable, featuring small stove and refrigerator. Restaurant offered quick service. Quality of general service was way above average.

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Helpful?
Thank SilvaSerg
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Brescia, Italy
Reviewed 16 January 2013

We stayed in this hotel for the event at the nortel exhbition center and the location was perfect. Great and efficient service, rooms clean and big, breakfast enouhg for the whole day! Also very close to the Nortel shopping mall which make it particularly convenient in case of fast gifts to bring home.

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Helpful?
Thank chemmi214
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

milan
Reviewed 13 December 2012

The Mercure Apartments Sao Paulo Nortel is a good business hotel, located near to the "Expo Norte" exhibition area. it's a typical business hotel, with good services. Plus: - The personnel at the reception desk is extremely kind and helpful. - nice breakfast Minus: - There is an "Italian" restaurant inside that as Italian I rate as really poor. it...

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Thank Albr71
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Natal, RN
Reviewed 21 November 2012

very spacy rooms, friendly staff, shuttle service to the nearby Shopping Center Norte and the neighboring exhibition center. Not too far from the airport. Hotel restaurant with buffet service and a la carte. Other restaurants in the neighborhood.

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1Thank JennyGay
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, Dear Luis Claudio Barbosa: We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Griffith, Australia
Reviewed 23 September 2012

This is possibly the worst hotel I have stayed at. I spend 150 nights a year in hotels and this is the first time I have encountered truely awful service. There are no tea and coffee making facilities in the room, my request for an iron was reluctantly met. All of the staff seemed angry about something. Even though breakfast...

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Helpful?
Thank NZtraveller0802
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Columbia, South Carolina
Reviewed 21 December 2011

The room had a broken fridge which was never fixed even though we asked. Location is not convenient and most taxis will charge at least 15 usd to get to any nearby place. Room is ok, three star type.

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1Thank KEDTraveler

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Privileged location, in the North Zone entertainment area. Shuttle service available to Anhembi, Expo Center Norte and Shopping Center Norte, with it's many attractions. Close to Campo de Marte local airport and just 22 km from Sao Paulo International Airport (Cumbica, Guarulhos). ... more   less 

Additional Information about Mercure Sao Paulo Nortel

Address: Avenida Luiz Dumont Villares 400, Sao Paulo, State of Sao Paulo 02085-000, Brazil (Formerly Parthenon Nortel)
Region: Brazil > State of Sao Paulo > Sao Paulo > Santana
Price Range: $86 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Sao Paulo Nortel 3.5*
Number of rooms: 120
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Also Known As:
Mercure Sao Paulo Nortel Brazil
Hotel Style:
#34 Business Hotel in Sao Paulo
#34 Romantic Hotel in Sao Paulo
#61 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sao Paulo Nortel staff and other travellers.
1 question
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Questions? Get answers from Mercure Sao Paulo Nortel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in room 1811 and liked it- it was not facing the busy street and was quite calm.”
 of 5 bubbles pawell2013, 12 Aug 2013 | Read review
“Do not use the laundry service unless you are a millionaire.”
 of 5 bubbles No7Agency, 4 Mar 2013 | Read review
“The double twin rooms in tower B (where the check-in counter is currently located) are bigger than tower A.”
 of 5 bubbles NinjaExpat, 12 Sep 2011 | Read review
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