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L'Hotel PortoBay Sao Paulo

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931 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Isle of Lewis, United Kingdom
Reviewed 2 weeks ago

This hotel is very clean and comfortable. Comfortable bed and a great shower. The staff were all very friendly and helpful. Breakfast was brilliant. The location is really great just a very short walk from Avenue Paulista. There is a fabulous park close to the hotel just off Ave. Paulista which is well worth exploring.

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Helpful?
Thank Mairi
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear Mairi, Thank you for choosing our hotel for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest! We hope to welcome you back to L’Hotel PortoBay in...

Rio de Janeiro, RJ
Reviewed 3 weeks ago

Always an excellent kind of boutique hotel in the financial centre of Sao Paulo. Excellent rooms, quiet, very good service, perfect breakfast. Toiletries less luxurious than before, some limitations in the range of tv channels. Worth the visit. Try the bar and the spa.

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1Thank carlosmp
LHPB_SP_Management, Front Office Manager at L'Hotel PortoBay Sao Paulo, responded to this review

Dear carlosmp, We very much appreciate your recommendation and are very pleased to hear that you had an excellent experience staying with us. Thank you for taking the time to share it on TripAdvisor and we hope you plan to return very soon. Best regards, Alexandre Esnarriaga Front Desk Manager

Olhao, Portugal
Reviewed 11 December 2016 via mobile

Quiet. Parisian style. Nice. Breakfast is fabulous! Shower and bed, great! Not all perfect though. Here is what I noticed ... - A Portuguese hotel group with a French name in the hotel has 2 bottles of wine in the room and none were Portuguese or French. - A/C could be less noisy. - Wifi varies from 40K to 40M....

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Helpful?
1Thank sargaceiro70
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear sargaceiro70, Thank you for taking the time to share your experience with the travel community. I am glad that overall you enjoyed your stay with us, however I would like to apologize for any inconvenience experienced with the maintenance issues mentioned above. If you are planning to return to the city at any point please do not hesitate in...

Sao Paulo, SP
Reviewed 8 December 2016 via mobile

Great location: a few blocks away from Av Paulista and the subway, many restaurants near by. Fancy yet cosy: not a huge hotel, but neat decoration, friendly staff, free ofuro availlable upon reservation, great breakfast.

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Helpful?
1Thank DCSP2014
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear DCSP2014, Thank you for writing a review about L'Hotel PortoBay São Paulo. I am so pleased to hear that you found our hotel fancy and cozy, and location was convenient! We look forward to welcoming you back again soon. Best Regards, Alexandre Esnarriaga Front Desk Manager

United Kingdom
Reviewed 27 November 2016 via mobile

My agent booked this hotel for us for an overnight stay . L'Hotel couldn't be better located between the city's financial and shopping districts a bit like being next to Oxford st . The hotel itself proved to be really nice place to stay . The staff were friendly our room though quite small was spotless well equipped and had...

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Helpful?
Thank BInck113
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear BInck113, Thank you so much for taking the time to write a review about your stay with us. We are pleased to hear that you enjoyed our location, staff and breakfast, however we are very sorry you were disturbed by a maintenance we had to perform in a room next to you. We hope to see you again soon....

London, United Kingdom
Reviewed 16 November 2016

Definitely not worth the money - run down, the staff are not very friendly, not the best food and they will not even put bottled water int he room. Better to pay a bit more and stay in a better hotel. I have not seen any of the courtesies that other people have mentioned. I will not be coming back.

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Helpful?
Thank an12349
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear an12349, Thank you for choosing L'Hotel PortoBay for your recent stay. We appreciate all feedback, both positive and constructive, and we thank you for your comments as these help us identify areas in which we need to improve. I am also sending you a direct message so that we can further discuss ways to make your next stay perfect....

Vienna, Austria
Reviewed 6 November 2016

Very nice hotel with spa area that can be used free of charge. Room is nice and it was even cleaned in the evening at the day of arrival. We found quite nice that in the room there were handmate sweets and in the evening we got two small Lindt chocolates. Room is good and you have everything you need...

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Helpful?
1Thank Kristina K
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear Kaldkri, We very much appreciate your recommendation and are very pleased to hear that you had a very comfortable and relaxing experience staying with us. Thank you for taking the time to share it on TripAdvisor and we hope you plan to return very soon. Best regards, Alexandre Esnarriaga Front Desk Manager

Florianopolis, SC
Reviewed 2 November 2016

Big disappointment! This hotel was meant to be a cool place, but the only thing nice here was breakfast. The bedroom is not small, but don't expect the same aroma from the lobby (It smelled like mold). The bed so old you can feel the hole caused by years of use on it...your spine will suffer. The pillows are so...

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Helpful?
1Thank Daniel-FLN-BR
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear Mr. Daniel, Thank you for taking the time to review our hotel. I am extremely disappointed that we were unable to meet your expectations. I am happy to discuss your concerns in greater detail if you wish. Kindly, contact me directly at your convenience. Cordially, Alexandre Esnarriaga Gerente de Recepção alexandreesnarriaga@portobay.com.br

London, United Kingdom
Reviewed 28 October 2016

Spent four nights at L'Hotel on a recent business trip. Overall, there is nothing to dislike about the hotel. It's comfortable. quiet, friendly and reasonably priced. The rooms are spacious - I had room 12 which boasts an enormous terrace - the beds are comfortable and the bathrooms are well equipped. I used the gym and found it perfectly adequate...

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Helpful?
Thank Westofcenter
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear Westofcenter, Thank you for taking the time to review our hotel. We are glad to learn that you enjoyed the room with terrace, gym and our gastronomy. Your suggestion of improvements is highly appreciated as it gives us the opportunity to constantly improve our services. Again, thank you for posting your feedback and we hope to welcome you back...

Sao Paulo, SP
Reviewed 24 October 2016

It's a lovely, quaint, little hotel. Room, bed, toiletries, ambience are all 5-star. Service and food... Not quite. We had a standard room... Nothing impressive. There was a duvet ( rare for Brazil) despite air conditioning being off. Everything is almost great, but lacks oomph to give us that 5-star experience. Nobody offered to take our bags, food was sometimes...

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Helpful?
Thank kiaikiai
LHPB_SP_Management, Gerente de recepção at L'Hotel PortoBay Sao Paulo, responded to this review

Dear kiaikiai, Thank you for taking the time to provide our team with feedback regarding your recent stay. I am very sorry to hear that our hotel did not meet your expectations. We continually strive to differentiate ourselves by providing only the most personalized and enriching experiences to all guests. I will be sure to share your feedback with the...

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Staying in Bela Vista

Neighbourhood Profile
Bela Vista
Known for its Italian cantinas, Bela Vista is the place to go for great pasta. Also called “Bixiga”, the area is an important cultural part of the city, with the bohemian and the religious costumes of its inhabitants on full display. In August, the large Nossa Senhora Achiropita party fills the streets with a variety of Italian food and music. You can experience the liveliness of the neighbourhood walking through the antiquities fair at Dom Orione Square or visiting the “Brazilian Caminito”, a version of the Argentinian street complete with colorful buildings. Bela Vista is also home to the traditional samba school “Vai-Vai”. Buy a ticket to a rehearsal and get a taste of what Carnival is like.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The cosmopolitan city of São Paulo, the financial capital of Latin America, is the setting for the five star L' Hotel Porto Bay São Paulo. Situated on Alameda Campinas, 50 metres away from the corner of Avenida Paulista, and close to the best restaurants, bars, museums and stores selling the most emblematic brands in the world, L' Hotel Porto Bay São Paulo offers a central location without the bustle of the main avenue. Designed in a European style, the sophistication of this boutique hotel is perfectly complemented by high standards of service and comfort. Particular care has been taken with the quality of products and materials used in the hotel. Single pieces of Art can also be found, for example the presence of a Flemish tapestry woven in Brussels in the second half of the XVIth century bought at a Christie's auction in London. This 84 room boutique hotel has a restaurant, SPA, indoor pool, gym and offers a very personalised standard of service. Special occasions, weddings, shopping, art and culture... Special, personalised events designed to meets its guests' requirements. L'Hotel Porto Bay São Paulo offers free Wi-Fi throughout the whole hotel. ... more   less 

Additional Information about L'Hotel PortoBay Sao Paulo

Address: Alameda Campinas 266 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01404-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Price Range: $224 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — L'Hotel PortoBay Sao Paulo 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
L'Hotel PortoBay Sao Paulo Brazil
Hotel Style:
#6 Spa Hotel in Sao Paulo
#6 Romantic Hotel in Sao Paulo
#8 Luxury Hotel in Sao Paulo
#8 Business Hotel in Sao Paulo
#10 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from L'Hotel PortoBay Sao Paulo staff and other travellers.
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Questions? Get answers from L'Hotel PortoBay Sao Paulo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on floor 5 and I never noticed any noise from A/C or other guests.”
 of 5 bubbles Mairi, 2 Jan 2017 | Read review
“Room With balcony. Nice place to relax”
  • The balcony from room
  • The room from the balcony
 of 5 bubbles carlosmp, 26 Dec 2016 | Read review
“Room 12 -- has an amazing terrace”
 of 5 bubbles Westofcenter, 28 Oct 2016 | Read review
“There are rooms with baldonies, but they are on the first floor...it can get noisy and hot.”
 of 5 bubbles kiaikiai, 24 Oct 2016 | Read review
“Retract the roof on the spa pool for great tanning!”
  • Lovely welcome to the room x
 of 5 bubbles DrDanWest, 4 Oct 2016 | Read review
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