Grand Mercure SP Itaim Bibi

Grand Mercure SP Itaim Bibi

Rua Tenente Negrão 200, Sao Paulo, State of Sao Paulo 04530-030 Brazil
Traveller (1020)
Room & Suite (246)
pileta
Pool & Beach (38)
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About

4.5
#9 of 390 hotels in Sao Paulo
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.9 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Value
Mid-range
Languages Spoken
English, Spanish, Portuguese
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Walking tours
Kids stay free
Children's television networks
Paid private parking on-site
Wifi
Sauna
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites

Location

Rua Tenente Negrão 200, Sao Paulo, State of Sao Paulo 04530-030 Brazil
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Congonhas Airport
Guarulhos Intl Airport
25.7 km
See all flights
2,525Reviews14Q+A41Room tips
Traveller rating
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Detailed Reviews
David L wrote a review Jan 2022
Miami Beach, Florida
5.0 of 5 bubbles
We had two different stays at the Grand Mercure Itaim property. After a day of long distance travel, the Grand Mercure was what we hoped to be a comfortable place to decompress and wrap up the day. As soon as we arrived to the property, the valet was present to assist with unloading our luggage from the car and very kind with explaining the onsite parking to me. The front lobby is very unique with several areas for guests to seat themselves. This hotel has a very tranquil feel and we felt very safe. The check in staff was very diligent in explaining the documentation required for guests staying in São Paulo to sign and allowed for a smooth check in process.
The rooms are spacious and very clean. Bathroom has a walk in shower with glass partition which creates an elegant space. Although the views are of other buildings, the balcony is a nice touch. Room air conditioning is always important and the room was definitely prepped with attention to cleanliness. Overall, we would definitely return to this property.
Read more
Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Jan 6, 2022
Dear Mr. Lang, How are you? What a huge pleasure to welcome you in our hotel!! Thank you so much for sharing your experience!! We were very happy and hope to see you again very soon! Warm Regards, Verena Bogéa General Manager
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Tatiana wrote a review Feb 2021
5.0 of 5 bubbles
I was particularly touched by welcoming personalized note I found in my room, coming from Bruna Parreira, Reservations Assistant Senior. She took note of info on circonstances of my arrival I communicated to her by phone upon reservation (in fact, I was travelling alone because my family had to cancel their trip at last moment because of Covid restrictions). So she was so kind to cheer me up and left some Brazilian sweets to make my stay more comfortable. Thank you so much, Bruna, for being highly professional and so kind as a person. Thanks very much, charming Vanessa at reception desk, for your detailed info concerning local good addresses and for helping me to orient myself in your amazing city. I was really very pleased to stay at your hotel.
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Date of stay: February 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms viewing East have view on Ibirapuera park, the higher is the better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Feb 17, 2021
Dear Mrs. Absurd, It was such a huge pleasure to welcome you in our hotel! We hope you are feeling safe and health now! Thank you so MUCH for this lovely and kind words about our hotel and team. I was really happy to share all this compliments with Bruna and Vanessa, and the were very excited! They told me all about you being the most amazing guest. We hope to see you again pretty soon! Warm Regards, Verena Bogéa General Manager
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Rick C wrote a review Jul 2023
Fort Lauderdale, Florida
5.0 of 5 bubbles
The hotel is clean and in a very good area. The front desk staff is excellent; very friendly, some spoke pretty good English, and were very accommodating. My room was large, clean and had a large balcony. The bed was comfortable and had a note on the bed stand that if you wanted a different pillow other than what was on the bed, they’d provide it. Bathrobes were in the closet for use, along with a coffee machine and safe. My room had a large balcony. (I believe that all or most offer balconies). There is a rooftop pool and a fairly large fitness center. My room included a Buffett breakfast, which was excellent and offered several fresh fruits, scrambled eggs, a coffee machine, a variety of breads and pastries and freshly made egg omelets. The waiters were attentive and very friendly. I enjoyed my stay and would stay here again.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Freitas, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Jul 26, 2023
Dear guest, Thanks for your feedback. We are very happy to see that you enjoyed your stay. We hope to welcome you back to our Brasilian House very soon! Mariana Freitas General Manager Grand Mercure SP Itaim Bibi
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Christopher S wrote a review Jul 12
5.0 of 5 bubbles
We experienced an outstanding level of service during our stay. The staff was professional and exceptionally friendly, with Thiago standing out for his warm and welcoming demeanor! Over the course of two nights, we stayed in two different rooms, both of which were impeccably clean and provided comfortable beds with high-quality linens and towels. The location of the hotel is superb, offering excellent value for the cost. Would highly recommend!
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raouf A wrote a review Jan 2022
Lisbon, Portugal
5.0 of 5 bubbles
Very nice hotel in the heart of the business district of SP. the hotel is clean, staff is friendly and they have an amazing view on the rooftop with a small pool. The breakfast comes with very helpful staff too, the selection of food carries from pão de queijo to fresh fruits and a kitchen where you can have your eggs or tapioca they way you like.
I was helped by staff member Souza who was very friendly and gave is a warm welcome during our breakfast. I would recommend staying here.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Jan 28, 2022
Dear raoufa54, How are you? It was a huge pleasure to welcome you in our hotel! Thank you so much for sharing your experience! Souza was very happy to read your kind words about him! We hope to see you again soon!! Warm Regards, Verena Bogéa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Valter_G_Silva wrote a review Oct 2022
Dublin, Ireland
1.0 of 5 bubbles
I have an upcoming booking with this hotel and I am extremely sad to see a hotel charging more for the same type of room but with disability access. Charge more for room with handle at shower, bathroom and room is the end of the world. Hotel should be fit for the purpose without extra costs.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Oct 13, 2022
Dear Mr. Valter, We were very concerned about your comment, all of our guests and their needs are fully welcome, we are one of the few hotels in São Paulo to have 10% of the rooms adapted for different needs, not only for locomotion, but hearing and visual impairments as well. The accessible room has a different structure, with an enlarged bathroom and an intermediate floor, is classified in the Deluxe category and has the same rate to the same category with the same services. We kindly ask that you contact Ketery, our Housing Coordinator, so that we can adjust what is necessary and ensure your best experience at our hotel. We hope to provide you with a special experience in your days with us. Warm Regards, Verena Bogéa General Manager
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Malica G wrote a review Nov 2023
1.0 of 5 bubbles
Firstly as an All Accor member my reservation was upgraded from Superior to Deluxe. However, the room I was given overlooked a construction site which meant I was awoken every morning at the break of dawn.

Lastly, I will never visit this hotel again, which included the brand itself. Concierge offered to order me a taxi to the airport. Once in the taxi, I observed the metre was not switched on. I ask the driver to rectify this, but he said its a fixed price of $R250. I asked to be returned to the hotel which he refused. I begged to be returned to the hotel but he continued driving away from the hotel. I had to use the opportunity once he stopped at the red traffic lights to literally jump out with my luggage into traffic.

As a solo female traveller, this has been very traumatic. The entire vacation went well apart from that one moment. The Grand Mercure Hotel did not take care of me as a guest.
Read more
Date of stay: November 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Freitas, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Dec 18, 2023
Hello! We appreciate the review and are very sorry for the problems reported, especially regarding construction noise and the incident with the taxi driver. We have already reoriented everyone on the team so that situations like this will never happen again. We hope to have a new opportunity to serve you in the future. Mariana Freitas General Manager Grand Mercure SP Itaim Bibi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wander545988 wrote a review Nov 2022
5.0 of 5 bubbles
Great location. Friendly staff. Quick Check in, brought an iron and iron table within 10 min, the quality of the room was great. The doors are a little thin and you can hear if there is noise in the corridor. The amenities of the hotel are great. Check out facilitated by Dorival. I highly recommend.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Nov 7, 2022
Dear Wander, How are you? It was a huge pleasure to welcome you in our hotel! Thank you so much for sharing your experience, Dorival was happy to read your words. We hope to see you again soon! Warm Regards, Verena Bogéa General Manager
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Red_October_88 wrote a review Apr 2022
Gold Coast, Australia
4.0 of 5 bubbles
The Grand Mercure is location in a one I think a fantastic spot in Itaim Bibi.

Staying here with my wife, the facility boast brilliant security, check in is swift and efficient. The rooms are sufficeient for the two of us.

The area is plentiful of bars and places to eat.

Only "negatives" and I don't really see them as negatives just minor inconveniences really, the gym could use with updating possibly some better equipment and having to sign into the wifi every day which can be frustrating when trying to conduct work and unbeknownst why.

The cafe in the lobby is lovely with a large selections of food and drink to choose from if you don't feel like going out.

The upstairs pool area is brilliant for relaxing with a cold drink.

Apart from that, this is a very pleasant place to stay.
Read more
Date of stay: April 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Verena Bogéa, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Apr 24, 2022
Dear Red_October_88, How are you? It was a huge pleasure to welcome you in our hotel!! Thank you so much for sharing your experience, we appreciate the compliments and the suggestions. We hope to see you again soon. Warm Regards, Verena Bogéa General Manager
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Myron C wrote a review Nov 2023
4.0 of 5 bubbles
It is by all accounts a 4 star hotel with some excellent facilities; the gym was good for travellers and the swimming pool on the top floor very nice on those hot days in November. The room was very comfortable, the bed very relaxing and the breakfast excellent and very varied. The onsite restaurant was excellent and recommended. The location was very good, though be aware that there is no metro station nearby, so you will be dependent on taxis/uber. We had a balcony, which was a bonus. The air conditioning was excellent, very quiet and cooling.
Minor downsides though - if you are coming here over the next 6 months (or more) be aware that there is a lot of construction immediately nearby on both sides of the hotel (as rather large buildings are going up judging from their footprints). During our stay, construction went on 24/7, and literally all one night was for concrete pouring! We were on the 20th floor and still could hear intrusive noise with the double glazed windows and door closed; I really pity those on any floors less than 5! Sadly, the hotel did not advertise the fact that construction was ongoing, and though it's not their fault that the construction firms are breaking the laws by continuing work after 10 p.m., they should have advertised this on their website so that travellers can make and informed choice and/or offer discounts.
We also had downtime on the internet that affected our work plans on one day, and after a complaint, the hotel is to be congratulated for dealing with it professionally and offering us some compensation. The area of Itaim Bibi is lovely and safe.
Finally, the staff, particularly at reception and the restaurant (both at breakfast and dinner) were friendly, helpful and professional.
Read more
Date of stay: November 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Check for ongoing construction immediately nearby - it can be very noisy and the rooms are not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Freitas, Gerente geral at Grand Mercure SP Itaim Bibi
Responded Dec 18, 2023
Hello! We appreciate your review and feedback. We are pleased to see that we were able to meet your expectations regarding our product and service, but we are very sorry that your experience has been impacted by the surrounding construction and internet maintenance. We hope to have new opportunities to serve you at our Brazilian House in the future. Best regards, Mariana Freitas General Manager Grand Mercure SP Itaim Bibi
Read more
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Daniane G asked a question Aug 2023
Joinville, SC20 contributions17 helpful votes
Fica próximo do São Paulo expo?
Answer from Manoela F
Pinhais, PR53 contributions1 helpful vote
Não, mas vale a pena o deslocamento!
Sao Paulo, SP1 contribution
Olá, Jade!! Como vai? Temos sim… o Restaurante ITAin, ele abre para o café, almoço e jantar, e temos serviço de quarto 24h. Ele funciona com menu a la carte e em dias de eventos existe e oferta de buffet também. Esperamos poder recebê-la por aqui em breve! Será um grande prazer! Abraços, Verena Bogéa Gerente Geral
Lari C asked a question Jan 2023
Worldwide
Tem secador de cabelo no banheiro?
Answer from Fabio S
Recife6 contributions1 helpful vote
Tem sim. Além de outros materiais de apoio.
Bianca N asked a question Jan 2022
Café da manhã está incluso na diária?
Answer from Graziduarte
Uberaba, MG101 contributions30 helpful votes
Depende da tarifa que vc escolhe.
Meire M wrote a tip Dec 2023
1 contribution
4.0 of 5 bubbles
"Ask in advance for a crib if you need and check if it is suitable. My toddler can stand up so the crib did not work out for us."
Read full review
Myron C wrote a tip Nov 2023
3 contributions
4.0 of 5 bubbles
"Check for ongoing construction immediately nearby - it can be very noisy and the rooms are not soundproofed against this exterior noise."
Read full review
Acridina wrote a tip Oct 2023
Rome, Italy22 contributions25 helpful votes
5.0 of 5 bubbles
"The room a very noisy if the face the street A Friday evening event on the top roof ruined a nice stay"
Read full review
Holger856 wrote a tip Jul 2023
Bangkok4 contributions3 helpful votes
3.0 of 5 bubbles
"Check with the hotel before the booking if the construction site is still there"
Read full review
Maurilio O wrote a tip Feb 2023
Porto Alegre, RS6 contributions6 helpful votes
5.0 of 5 bubbles
"best rooms, best localization"
Read full review
Not the right property for you?
There are more places to choose from in the Sao Paulo area.
PRICE RANGE
C$170 - C$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the capital gc hotel sao paulo, capital flat sao paulo
FORMERLY KNOWN AS
The Capital Managed by AccorHotels
LOCATION
BrazilState of Sao PauloSao PauloItaim Bibi / Pinheiros
NUMBER OF ROOMS
155
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Grand Mercure SP Itaim Bibi - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Grand Mercure SP Itaim Bibi
Which popular attractions are close to Grand Mercure SP Itaim Bibi?
Nearby attractions include Kinoplex Itaim (0.3 km), Brascan Open Mall (0.2 km), and Bc Sao Paulo (0.3 km).
What are some of the property amenities at Grand Mercure SP Itaim Bibi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Mercure SP Itaim Bibi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure SP Itaim Bibi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure SP Itaim Bibi?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Grand Mercure SP Itaim Bibi?
Conveniently located restaurants include Mania de Churrasco! Prime Steak & Burger JK500, Varanda Jardins, and Bacalhau Vinho e Cia Itaim Bibi.
Are there opportunities to exercise at Grand Mercure SP Itaim Bibi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Mercure SP Itaim Bibi?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure SP Itaim Bibi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure SP Itaim Bibi?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Mercure SP Itaim Bibi?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (5.7 km), Mosteiro De Sao Bento (6.0 km), and Igreja Chagas do Seráfico Pai Francisco (5.3 km).
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