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I have stayed here twice. The service is impeccable and very formal. The rooms were good. Pretty standard in all aspects. I would say marginally worse than the Grand Hyatt. But if you have a loyalty preference and the prices are similar I would stay...More
Response from Sheraton-WTC, Quality Assurance Assistant at Sheraton Sao Paulo WTC HotelResponded 3 days ago
Thank you for taking the time to share your experience at the Sheraton São Paulo WTC!
We are glad to know we met your expectations at this time. I take this oppotunity to inform you that we have already started a major renovation...More
Nice, clean property. Convenient to the WTC. Staff is very good, food is okay. Not as clean as I would have expected, but not nasty. Overall, a good experience. I wouldn't choose this if I wanted to visit Sao Paulo, but it's a good choice...More
Response from Sheraton-WTC, Quality Assistant at Sheraton Sao Paulo WTC HotelResponded 19 December 2017
Thank you for sharing your experience about the Sheraton Sao Paulo WTC!
We are happy to know that you enjoyed your recent stay with us.
I take this opportunity to inform you that we have already started a major renovation project to meet...More
Nice clean hotel, well located in centre of Sao Paolo and with Heliport on top of WTC you can get to the airport in 20 minutes any time of the day. Nice breakfast, shopping mall next to hotel, and a few eateries in vicinity. I...More
Response from Sheraton-WTC, Quality Assistant at Sheraton Sao Paulo WTC HotelResponded 15 December 2017
Thank you so much for your review here at TripAdvisor!
We are thrilled to know that you have enjoyed your recent stay at the Sheraton Sao Paulo WTC Hotel, we are always working to improve our services in order to exceed our guests...More
during my trips to Sao Paulo I generally book Hilton (in the other side of the street) but this time I prefer to try another hotel and I picked up Sheraton. Was a nice surprise: excellent breakfast (and free instead Hilton), well located and clean....More
Thank Fabiano B
Response from Sheraton-WTC, Quality Department at Sheraton Sao Paulo WTC HotelResponded 8 December 2017
Dear Mr. Fabiano,
Thank you for taking the time to share your experience with us.
We are happy to know you decided to try staying with us and enjoyed your stay.
We look forward to welcoming you back.
Loyana Mayer - Quality Department
I stayed st this hotel for 6 nights and hated every moment (there were no other options in the area so I could not leave).
Very old rooms, smelly carpets, 2 single! Beds (unheard of), toilet made horrible noises, hot water issues, very unhygienic, curtains...More
1 Thank garyinternational
Response from Sheraton-WTC, Quality Department at Sheraton Sao Paulo WTC HotelResponded 5 December 2017
Dear Mr. Garyinternational,
Thank you very much for staying at the Sheraton São Paulo WTC and for your time in providing us your feedback.
I am sorry to hear your impressions about our service. I assure you that it is not part of the Sheraton...More