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Sheraton Sao Paulo WTC Hotel

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#41 of 322 Hotels in Sao Paulo
Certificate of Excellence
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993 Reviews from our TripAdvisor Community

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Showing 337: English reviews
Sao Paulo, SP
Reviewed 12 July 2014 via mobile

I stood at Sheraton WTC during the World Cup period and this hotel offers you nice and big rooms, Very comfortable beds, nice pillows, big bathrooms with bathtub . The restaurant badebec is a very nice restaurant, good food, buffet style. The hotel offers a good breakfast! Very friendly and helpful staff!

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Helpful?
Thank Sergio S
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Sergio, What an amazing time we had during the World Cup, right?! Except for our team, everything else was perfect! I am glad that you enjoyed your stay with us and I am extremely thankful for the time you have taken to share your experience with us! We are honored to be your choice in São Paulo and we...

Sao Paulo, SP
Reviewed 12 July 2014 via mobile

I stood at Sheraton WTC during the World Cup period and this hotel offers you nice and big rooms, Very comfortable beds, nice pillows, big bathrooms with bathtub . The restaurant badebec is a very nice restaurant, good food, buffet style. The hotel offers a good breakfast! Very friendly and helpful staff!

 Report
Helpful?
Thank Sergio S
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Sergio, Your review got published twice? That is a true honor for all of us here. Thank you very very much! All the best, Laura Gallo Quality Manager Sheraton São Paulo WTC Hotel

Buenos Aires
Reviewed 10 July 2014

I have been staying at this hotel since 1999, when it was from the Melia Hotels. This last week's visit had me decide I won't be staying there again. Many reasons: bathrooms are not cleaned, outdated ambiance, had to change rooms 3 times before they gave me an appropriate one (in decent conditions), flatscreen tv hanging from the wall as...

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Helpful?
Thank TereBA
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, First of all, I want to thank you for your loyalty to our Hotel and also for taking the time to share your last experience. We are in the process of renovating rooms, and we do have modern updated options in our Hotel. Unfortunatelly, it takes longer that what we desire, but I assure you that soon we...

Reviewed 5 July 2014

For a business trip a colleague and I stayed at the Sheraton São Paulo WTC and we very disappointed. The stay started off well because they arranged for a special check-in and upgraded rooms because of our status. We had high expectations but they were not met. The first night my colleague and I returned from dinner to find a...

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Helpful?
Thank Mchavez78
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience with us. I believe that the excellence of service is all about how we deal with problems and I am sorry that your stay did not reflect our best. We strive to exceed expectations and knowing that we failed is very disappointing, but also a chance to learn...

Reviewed 30 June 2014

Great staff who handle international visitors well. Like another reviewer, they messed up our reservation and initially gave us a room with two twin beds. Unlike the other reviewer, we insisted on changing as the reservation was for a king, and they moved us. Each "designer" room is decorated differently, and we were happier with our change. But a "king"...

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Helpful?
Thank Benver
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, I am so glad to know that you received an upgrade and got to stay in our most beloved room category! The Design Rooms on our Executive levels are one of a kind and designed to make your time with us as comfortable as it should always be! We are located at the business district and on the...

Miami
Reviewed 15 June 2014 via mobile

The hotel is not centrally located, but has an underground furniture mall. The food is not good but the staff is very nice. The rooms are small and not very clean. My bathroom had mildew and there was hair in the tub. The shower was broken but the maintenance staff fixed that very quickly. Juan Carlos from events was amazing!...

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Helpful?
Thank AJCC1
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you so very much for posting your experience! You know that the only way a Hotel, or any business for that matter, can only improve based on the comments of our most valuable asset: you. Based on the information you provided, I am unable to check the room you stayed in, so, if you could send me...

Boston, Massachusetts
Reviewed 28 May 2014

When I go to Sao Paulo I have meetings all over the city and everything is relatively convenient from this hotel. Everyone at the hotel is very nice, and it is attached to a large mall. They even have the option of leaving a suitcase there is you travel to SP frequently. Recommended for business. I have had to change...

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Helpful?
Thank LauraCohenEscobar
Sheraton-WTC, Gerente de relações com clientes at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Laura (what a beautiful name, by the way)! Thank you so much for the great review of our Hotel! Your comprehension as we improve our facility is deeply appreciated and I apologize for the hassle regarding the A/C in your room! Know that you can always count on us for anything you need and we all hope to see...

Coconut Grove
Reviewed 28 May 2014

I've stayed at both the Hyatt and Hilton properties that are within a couple of blocks and either one is preferable to the Sheraton WTC. I had a lounge access room (there are two, floors 4 and 15). Both lounges were very stingy with Diet Coke/Coke Zero and I had to ask each time I wanted one even being told...

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Helpful?
Thank TrackFast
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Your comments are always deeply appreciated and we are very thankful for the opportunity to improve our lounges. Rest assured that I will forward to the responsible department as it is never our intention to come out as anything but devoted to serve you. I understand that a Hotel choice is based on previous experiences and I truly...

Chicago, Illinois
Reviewed 13 May 2014

The staff is very nice and speak English very well. They are receptive to all requests. You can do money exchange, phone calls, restaurants reservations, etc. The lounge on 4th floor constantly has food, fresh fruit and beverage (wine, spirits), the breakfast is good (15th floor). The designer room was very nice, but the bathroom had it's quirks- took forever...

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Helpful?
Thank Danaccia
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, First of all we would like to thank you for share your comments regarding our last stay. We also take this opportunity to let you know that it is part of our plans the renovation of all Classic Level apartments in a near future. I kindly ask you to contact me directly for your next reservation so I...

Washington DC, District of Columbia
Reviewed 26 April 2014 via mobile

Quite overpriced for what you get. They somehow lost my reservation and put me in a room with two twin-sized beds even though I'd reserved a king. The location isn't great either. There are also no decent restaurants or any other attractions within walking distance.

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Helpful?
Thank Andres D
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Andres, Thank you for your feedback regarding your impressions of our Hotel! It is really important that we have access to your opinion as the only reason why we are here is to provide the best and most personalized service to you and all guests! I checked the history on your reservation and the second room you had booked...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $114 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Spa Hotel in Sao Paulo
#16 Romantic Hotel in Sao Paulo
#25 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over the pool is a better view”
 of 5 bubbles Heafod, 4 Nov 2016 | Read review
“I recommend the double suites on the highest floor where the viem is ammazing!”
 of 5 bubbles I2735KIfernandom, 27 Oct 2016 | Read review
“Choose the club floors if you can. the standard rooms look like something from the mid 80s”
 of 5 bubbles 831vincentr, 22 Oct 2016 | Read review
“Avoid rooms on the residential side. Loud weekend parties kept me up.”
 of 5 bubbles badime, 26 Sep 2016 | Read review
“Select a room on the higher floors to ensure a great view to wake up to!”
 of 5 bubbles 514kaustubhm, 25 Sep 2016 | Read review
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