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Sheraton Sao Paulo WTC Hotel

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#45 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Sheraton Sao Paulo WTC Hotel
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1,029 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Stittsville, Canada
Reviewed 14 May 2013

This is the first of two reviews, as I've stayed here twice in different rooms. This focuses on a Club-Level room experience, over a period of 11 days. I'd previously stayed on Paulista Avenue on business trips, but a change in office location for Oracle resulted in my trying to find new accommodations in the Brooklin Novo district. Although a...

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Helpful?
Thank Jeff R
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Jeff, The entire staff of the Sheraton São Paulo WTC Hotel is honored. Honored that you took the time to right this beautiful and complete review of our property. Honored that you described our services in a way that nothing more is needed to imagine different locations and feel exactly what you felt while staying with us. Honored that...

Toronto, Canada
Reviewed 11 May 2013

This hotel is in a good central location, staff are very attentive and helpful. the pool is nice but kind of an odd location, it has been squeezed in between towers so sun is only there for a short time and you have to walk through a meeting area in your pool attire which felt awkward. It is attached to...

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Helpful?
Thank leapn
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear leapn, We are honored that you reserved some time to share your experience here on Trip Advisor. As you know, guest's reviews are beyond important to hospitality, specially here at the Sheraton São Paulo, where your comments are taken very seriosly by every member of our staff! We would like to thank you for your words and for staying...

barcelona
Reviewed 5 May 2013

This is the idea accomodation when having a meeting at the WTC. Hotel is situated in the middle of a shopping mall. Very professional and fast check-in. Safety use of the elevator with the room card. Spacious rooms with plenty of amenities in the bathroom. Large shower with warm water almost immediatley. Double bed very comfortable. Hugh flatscreeen TV. Breakfast...

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Helpful?
Thank mbernal
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mbernal, Thank you so much for such a complete and positive review of our Hotel. As part of Starwood Hotels and Resorts, we adhere to a group of core values which gives us the foundation we need to always go the extra mile and assure every one who stays with us the most perfect experience. We appreciate all your...

Rio de Janeiro, Rio de Janeiro, Brazil
Reviewed 2 May 2013

After spending a lot of time at this hotel, I can attest the quality of the staff, careful with every detail of my stays. Good breakfast both at the lobby restaurant and at club level. If you need to diversify your meals a bit, there are some good options at the design/decoration mall right next to the hotel (in fact,...

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Thank Edu_Amaral
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Edu! What a great review! We truly appreciate the time you reserved to share such nice notes about our Hotel, service and rooms! The Design level has the intent of providing a new experience to the business travelers and we are happy to know you have enjoyed! On the behalf of the entire staff and managers, thank you. We...

Klein, Texas
Reviewed 1 May 2013

Just spent 4 days in Sao Paulo at the Sheraton WTC. Great hotel with a great staff - very helpful and kind. But the best part of the hotel was the Club Lounge on the 4th floor. Great access to breakfast, snacks, drinks, etc. all day every day. The tables, couches, etc. were very comfortable - and we used the...

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Thank NosretepEvad
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, On the behalf of our entire staff and management, I would like to thank you for the time taken to share your experience with other travelers. The importance of having access to your comments cannot be measured and we are very happy to learn you enjoyed your time here in with us! Our lounges (Club and Design) have...

New York City, New York
Reviewed 30 April 2013

This hotel locatoin is good and the service i received was excellent and outstanding,the hotel staff try to do the best for you.I will return tommorow if possible. I have travel all over the world and i have never been provided this type of exceptional service.

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Thank KISH60763
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, We are very happy with your review! It is so good to know you enjoyed your time with us! That is exactly the reason why we are all here: to provide the highest quality of service through our associates. Be sure that your comments have made our day much more special! Thank you so much and we hope...

Paro, Bhutan
Reviewed 19 April 2013

I've stayed in many starwood properties and for the first time in my life I was truly disappointed. Not by the staff or the room but the blaring musing from the club right below the rooms and including the pool. It goes all night. The issue is the night club location. Instead of being in the basement or an adjacent...

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1Thank GOP_Nomad
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Cincinnati_Nomad, Thank you for your review. We cannot measure in words how important it is that we have access to our guest's experience while staying with us. It is the source we need to assure we keep on improving and adjusting to our visitors needs and expectations. We appreciate the kind note about service and the room. We are...

Pittsburgh, Pennsylvania, United States
Reviewed 18 April 2013

I was staying at the Sheraton Sao Paulo to teach at a training program at the WTC complex. The map that I had to get me to the conference room was not up to date and the directions from others at the complex did not help. (Plus, as an America with VERY limited Porteguese, I may have just misunderstood.) The...

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Thank KHMaurin
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, There are no words to explain how grateful we are for the time taken to share your experience with us. The excellence behind our customer service is one of the reasons why we are so proud of every member of our staff. I am glad that Renato (the daytime bell captain) was able to assist you and make...

Athens, Greece
Reviewed 18 April 2013 via mobile

This hotel is clean and has everything you may ever need to have. Classic rooms are outdated but very comfortable and clean. Fitnes center needs updating and is too small for the size if the hotel. Main restaurant is nice but staff need a lot of pushing to deliver. Overall a good hotel

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Thank Thaneco
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Thaneco, Thank you for your review. You pointed out some important issues and we will address every single one of them with the Department leaders. Providing our guests with a perfect experience is what drives us to push it, learn and improve. That is the reason why your feedback is so valuable to all of us. Renovations are being...

Boston, Massachusetts
Reviewed 16 April 2013

I practically live in the Sheraton Sao Paulo these days for business reasons; I choose to return every time because of the outstanding food (room service and the hotel restaurant are equally delicious w/ good vegetarian options), great service (reception and the door people are incredibly nice and helpful), good location (not only within Sao Paulo but also with a...

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1Thank TravelPointsAddict
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you so much for your review! It is beyond valuable that we see the experience we are providing through the guest's eyes. Your opinion will always enable improvement and your tips should be certainly taken under consideration! We are very glad you had a great stay with us and we look forward to your next visit! Once...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 

Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $145 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#17 Spa Hotel in Sao Paulo
#26 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travellers.
3 questions
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6 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 5 Onwards, to have a better city view.”
 of 5 bubbles Picks78, 11 Feb 2017 | Read review
“Club room is very comfortable”
 of 5 bubbles constantinob436, 16 Jan 2017 | Read review
“High floors have a great view”
 of 5 bubbles leopoldog821, 9 Dec 2016 | Read review
“Over the pool is a better view”
 of 5 bubbles Heafod, 4 Nov 2016 | Read review
“I recommend the double suites on the highest floor where the viem is ammazing!”
 of 5 bubbles I2735KIfernandom, 27 Oct 2016 | Read review
5 of 5