Hotel Nacional Inn Jaraguá São Paulo

Hotel Nacional Inn Jaraguá São Paulo

Rua Martins Fontes 71, Sao Paulo, State of Sao Paulo 01050-000 Brazil
Traveller (1102)
Vista lateral
Room & Suite (302)
Restaurante 365
Dining (74)
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About

4.5
#13 of 391 hotels in Sao Paulo
4.4 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Nacional Inn Jaraguá in the center of São Paulo is 492 yds from a metro station. It is near Av. Paulista, Av. 23 de Maio, Av. Nove de Julho, Rua Frei Caneca and Rua Augusta, tourist sights (São Paulo Cathedral, the Copan building, Terraço Itália, Pátio do Colégio, Templo de Salomão, Pinacoteca, Sala São Paulo, Luz Station, the Municipal Theater), restaurants and bars (Famiglia Mancini, Bar Brahma, Bar da Dona Onça, Esther Rooftop, Casa do Porco) and shopping areas (Rua 25 de Março, Rua José Paulino, Brás).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Indoor play area for children
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish, Portuguese

Location

Rua Martins Fontes 71, Sao Paulo, State of Sao Paulo 01050-000 Brazil
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Congonhas Airport
Guarulhos Intl Airport
20.8 km
See all flights
Anhangabaú
6 minSao Paulo Metro
3,320Reviews60Q+A41Room tips
Traveller rating
  • 1,632
  • 1,216
  • 312
  • 90
  • 70
Time of year
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Detailed Reviews
Laurence wrote a review Jan 2020
Macau, China
4.0 of 5 bubbles
Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room.

The staff here didn't speak much English.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRNOVOTELJARAGUA, Guest Relations Manager at Hotel Nacional Inn Jaraguá São Paulo
Responded Jan 20, 2020
Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pgman1960 wrote a review Dec 2022
Prince George, Canada
4.0 of 5 bubbles
Nice location on the edge of the old city centre. Easy walking distance to many shops and historical sites. Our room was decent- good size for two people, mini fridge/bar , room safe, closet, great water pressure in the shower. The free wifi lagged a bit at times but good enough the check emails and social media.
The breakfast buffet had a good selection of fruit, breads, meats and cheeses and a hot entree. Coffee, tea , water and juices were available as well.
Staff were genuinely helpful and knowledgeable about the local area, restaurants and shops.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Keep phone and cameras in pockets when not actually using them, bandits on scooters swoop in and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Jan 3, 2023
Dear pgman1960, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WQ wrote a review Jan 2024
Singapore
5.0 of 5 bubbles
Excellent hotel choice in Sao Paulo, close to Republica, the historic centre. The rooms were very spacious and well appointed, and the rate was very good for the quality. Good amenities including a safe and a large minibar. There's a well equipped gym on the 9th floor (including one smith machine), a large breakfast room, and a relaxing restaurant for meals. The hotel is about a 5-10 min walk to the subway, and several buses stopped around it. The area is safe, and there is security at the door always. Easy access to nearby restaurants and minimarkets too. Friendly and courteous staff who spoke good English were always appreciated. Great choice.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Mar 7, 2024
Dear Jesais, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
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Global Gipsy wrote a review Dec 2023
Florida
1.0 of 5 bubbles
We were here for several days/nights for a large conference. I’ll start with the positive first. The staff is lovely, from the front desk to the cleaning crew, security personnel and restaurant team. They really try hard and do their best to accommodate guests at this old and unmaintained and completely inadequate property which undoubtedly gives them extra work and plenty of headaches from guest complaints; but they with grace and kindness. The food options were decent and breakfast offered a large selection with enough to cater to different diet restrictions.

Overall this old and highly dated hotel is in need of a complete gut renovation. Unfortunately it seems that the owners have opted to keep doing superficial and cheap updates. Even the renovated rooms have issues (ours had a broken sink and the AC system sounded like a jumbo jet engine when turned on). The overall space is in every way inadequate to host a large convention, much less multiple conventions taking place at the same time. At breakfast the restaurant fills up quickly and it can be a good 20 minutes before we could get a table. Of the four elevators, which are all painfully slow, only 3 worked during our entire stay and often took forever to get to our rooms or lobby. None of the rooms have an ironing board or iron (even though the closets have a space for them and an outlet). Instead the hotel sends guests occupying some 300 rooms to the 11th floor in some run-down tiny room with two ancient irons locked to the wall with large cable and ironing tables that are falling off the wall Good luck trying to iron. The gym equipment is decent (not too old) but dirty and handlebars were sticky; and there are no bathrooms in the gym. The beds in the unrenovated rooms are horrible, you can feel the mattress springs, the wall paint is pealing and rust stains everywhere and rooms have very limited lighting so they are quite dark and overall pretty small (this is for both standard and superior). Because we were with a group we got to see several of the rooms The neighborhood where the hotel is located is rundown and unsafe, the hotel security guards kept warning us not to take out our cell phones out on the street and to be careful with cameras and bags. Had this been my choice I would never have booked this property and would never come back.
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Date of stay: December 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: If you must stay here definitely get a family suite on a high floor and confirm with the hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Dec 14, 2023
Dear Global, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
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R S wrote a review Nov 2022
3.0 of 5 bubbles
Traditional Sao Paulo hotel. i have used it frequently over the past 6/7 years as the hotel used to be great

Unfortunately reception desk staff has become unprofessional indeed (the trip before the current one, in August2022 ) I was received by a gentleman -whoneas so agressive over the phone almost made me cancel the stay. I did not as i am a frequent guest and decided to give it a go.

Last night, after almost a week stay I needed to add an extra night. I paid my extras (dinner/ room service and advance paid for the extra night). Extras are signed off by the guest and then paid at check-out. This morning, as i approach the breakfast desk, I was told that guest-sign off for consumption was not authorized by the front desk. Credit card was in file but still… UNPROFESSIONAL INDEED.

I had to get out of line, walk down and ask thenfront desk to authorize, this never happened
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Dec 15, 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
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strata wrote a review Dec 2022
Sydney, Australia
3.0 of 5 bubbles
The rooms are dated with mould in the bathrooms and the timber laminate furniture peeling. Breakfast is mainly a continental breakfast with pastries and fruits. Carpet is lifting in hallways and windows are dirty needing cleaning.
The position is not central but a solid walk to the nearest subway.
If you can obtain for a bargain price then ok but this is not a 4 star hotel, a faded three star at best.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Dec 19, 2022
Dear Strata Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cory_Warfield wrote a review Oct 2022
Mount Prospect, Illinois
5.0 of 5 bubbles
We stayed here under awful circumstances but the property and especially the staff were amazing. I’d assuredly stay here again and highly recommend it. The rooms are a good size, the beds are comfortable, breakfast is great and the front desk staff was amazing, especially since they weren’t informed by our layover that we and many others were being sent there on an unexpected layover. Specifically Lucas went above and beyond, was welcoming, kind, had great energy, spoke perfect English, was empathetic, and made a truly terrible night a lot better. 5 stars.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Nov 10, 2022
Dear Cory_Warfield, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Report response as inappropriate
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chris s wrote a review Feb 2024
5.0 of 5 bubbles
I traveled alone from the United States and the hotel made me feel safe and secure. Vanessa and Larissa got me checked in and helped me find places of interest local to the hotel. John, Guillermo, and Victor would chat with me and explain new places to explore, as well as how to be safe inside the city. Security made sure I wouldn't be bothered and when I would step outside at odd hours (3am) a security agent would walk out with me to make sure I was safe. I'm definitely coming back and I can't recommend this place enough. Affordable with all of the bells and whistles of any five star hotel I've stayed in.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Talk with staff who can provide safety tips if you want to venture outside the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Mar 12, 2024
Dear Fearless, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex N wrote a review Nov 2022
Surgut, Russia
5.0 of 5 bubbles
I would like to express my gratitude to Lucas, the person who was on duty on the night of 1st of November. I ordered a taxi to airport in the evening, but it turned out that the road to the airport was blocked and I cannot flight from it. So Lukas wake me up beforehandб describe the situation, contacted air company to make a detour (I do not speak Portuguese)... Every his single step he performed was correct and opportune. Without his help my journey would become a nightmare. 6 out of 5!
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Dec 15, 2022
Dear Alex, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. Sincerely, Vinicius Godoy Customer Experience
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bud Cranor wrote a review Mar 2024
Las Vegas, Nevada
5.0 of 5 bubbles
If you are an American experiencing Brasil for the first time, or just looking for some of the comforts of home, Novotel is a great option. The staff went out of their way to help us and make our stay comfortable. The rooms were great, nice AC and bathrooms, beds were comfy and the amenities were great. The on site restaurant was a great option for us and the food was really good. Having the option to park our rental car there was AWESOME as the center of Sao Paulo can be a bit overwhelming. There were a lot of nice little shops and restaurants nearby, too, so you don't have to wander too far off the beaten path to experience the area.
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Date of stay: March 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Check in can be kind of hectic, and car park is a bit tight, but staff was really helpful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Nacional Inn Jaraguá São Paulo
Responded Apr 11, 2024
Dear Bacranor, It sounds like you had a fantastic experience at Novotel Jaraguá! Your description will surely be helpful for others looking for a comfortable stay in the heart of São Paulo. If you need any more assistance or have other experiences to share, feel free to let me know! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS
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Sao Paulo, SP2 helpful votes
Hello Our hotel is very close to Anhangabaú subway station. The Sao Paulo EXPO and Exhibition Center of Sao Paulo is close to Jabaquara Station, so it is possible to go by subway and arriving at Jabaquara you will have to take a taxi or Uber for 5 minutes and you will be there.
Answer from Ewerton C
São Paulo
Dear litfresh: As mentioned by our previous clients, the Hotel is very close to the Airport Bus Station on Praça da República. The area is quite busy during daytime as it is a business and commercial area. Have a nice trip to São Paulo and we are looking forward to welcome you / your guests in our Hotel. If you need more assistance, please contact us. Regards from Brazil. Jarves Rockenbach General Manager
Answer from Ewerton C
São Paulo
Dear Godel2004, We are very happy to receive your question about our location. Unfortunately, we don't have a shuttle to the Anhembi Center, but it is located very near from here, and you can go by metro or taxi. I'm at your total disposal to further information. Best regards.
Answer from Ewerton C
São Paulo
Dear Mr. MahmoodHassan We are glad to read your message and will be a pleasure to receive you in Novotel SP Jaraguá Conventions. The Novotel Jaraguá is only 900 meters away from the shuttle stop. You can get here by walking or by taxi spending almost the same time. If you preffer to start meeting the city and saving some money I would recommend walking because it will take only 10 minutes and you will pass inside the Praça da República and in front of Itália Building (one of the tallest building of São Paulo). It's a pleasant route with no efforts to get here. Don't hesitate to contact us if you need more further information. Best regards
Bud Cranor wrote a tip Mar 2024
Las Vegas, Nevada29 contributions1 helpful vote
5.0 of 5 bubbles
"Check in can be kind of hectic, and car park is a bit tight, but staff was really helpful"
Read full review
chris s wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Talk with staff who can provide safety tips if you want to venture outside the hotel. "
Read full review
Global Gipsy wrote a tip Dec 2023
Florida184 contributions65 helpful votes
1.0 of 5 bubbles
"If you must stay here definitely get a family suite on a high floor and confirm with the hotel that it's a renovated room"
Read full review
M B wrote a tip Sep 2023
Miami Beach, Florida1 contribution
5.0 of 5 bubbles
"Nearby is “Estadão,” Viaduto Nove de Julho, 19. Best Pernil in São Paulo"
Read full review
SerhatAKIF wrote a tip Feb 2023
Ankara, Türkiye225 contributions99 helpful votes
3.0 of 5 bubbles
"Parking is not free and be carefull for the man who is working in parking spot."
Read full review
Not the right property for you?
There are more places to choose from in the Sao Paulo area.
PRICE RANGE
C$63 - C$111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel novotel sao paulo jaragua sao paulo, novotel sao paulo, sao paulo novotel
FORMERLY KNOWN AS
Holiday Inn Select
LOCATION
BrazilState of Sao PauloSao PauloSé / Consolação
NUMBER OF ROOMS
415
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Nacional Inn Jaraguá São Paulo - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Nacional Inn Jaraguá São Paulo
Which popular attractions are close to Hotel Nacional Inn Jaraguá São Paulo?
Nearby attractions include Italian Building (0.4 km), Edifício Copan (0.3 km), and Igreja Nossa Senhora da Consolação (0.4 km).
What are some of the property amenities at Hotel Nacional Inn Jaraguá São Paulo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Nacional Inn Jaraguá São Paulo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nacional Inn Jaraguá São Paulo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nacional Inn Jaraguá São Paulo?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nacional Inn Jaraguá São Paulo?
Conveniently located restaurants include Bar da Dona Onca, A Casa do Porco, and Wanderlust Bar e Cozinha.
Are there opportunities to exercise at Hotel Nacional Inn Jaraguá São Paulo?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Hotel Nacional Inn Jaraguá São Paulo located near the city centre?
Yes, it is 0.6 km away from the centre of Sao Paulo.
Does Hotel Nacional Inn Jaraguá São Paulo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nacional Inn Jaraguá São Paulo?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Nacional Inn Jaraguá São Paulo?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (0.9 km), Mosteiro De Sao Bento (1.1 km), and Igreja Chagas do Seráfico Pai Francisco (0.6 km).
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