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Festa Winter Palace Hotel

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128 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Munich, Germany
Reviewed 4 days ago NEW

I stayed at the Festa Winter Palace last week for 2 nights. Super comfy bed, spacious room and great bathroom!The entire staff is friendly, helpful and kind!The Food in the restaurants is delicious! We will be back! Highly recommended !

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1Thank ahmy145
Burgas, Bulgaria
Reviewed 2 weeks ago via mobile

A perfect hotel for a winter vacation. Warm atmosphere and good service. Hotel is in the center of resort, a few meters away from the slopes. We had a very nice meal in the A la Cart restaurant and the prices were surprisingly good especially if you compare with the rest of the venues in Borovets. Sure we'll be vack

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1Thank Desislava B
Derby, United Kingdom
Reviewed 2 weeks ago

This was our second visit to the Festa and Borovets, and it was just as good as the first. The hotel is more of a classical, wood panelled style, rather than contemporary like The Rila, which makes it much cosier. Most importantly, its very peaceful. The spa is clean, modern and usually fairly quiet, which is perfect after a day...

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3Thank p s
Reviewed 2 weeks ago

Where to start?! There is a horse ride station right outside the hotel, so as soon as the doors open, you get the unmistakable aroma of horse manure...not great. The food was awful, the items that were edible were not even warm enough to be certain that they were cooked. The hot water in the room was a joke, you...

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Thank Yvonne L
Reviewed 3 weeks ago

My husband, myself and 10 year old daughter booked a junior suite at this hotel. The only positive comment I can make is the location and we had excellent snow and ski for a week. The cleaners do not clean the rooms daily, they kept forgetting and when they did come to make the beds and clean it was VERY...

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1Thank Lindsay C
Thessaloniki
Reviewed 3 weeks ago via mobile

Festa is one of the three hotels that you can stay in Borovets if you want to be near the ski slope. It is a 5 star hotel with spacious rooms, heavily decorated like a palace (your children will probably live it), descent wifi connection, the breakfast has a nice variety and it is tasty but for some reason they...

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Thank Chrysostomos
Thessaloniki, Greece
Reviewed 13 November 2016 via mobile

A new hotel with nice decoration, but the services not for a 5* hotel. At the dinner, there was hair in the sauce. The bathroom was broken. It has a breathtaking view and a nice spa area with sauna and steambath.

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1Thank verodim
Gatseva, Manager at Festa Winter Palace Hotel, responded to this review

Dear Verodim, Thank you for the comment! We appreciate your opinion and we must assure you that our hotel staff is doing their best to provide the quality of the service required for a five star hotel. That is why we have a 24 hour reception and we are ready to hear all your remarks about all of the facilities...

Reviewed 29 October 2016 via mobile

Room was amazing very spacious, cosy and elegant. All the furniture was authentic and in great condition, we also have big terrace with nice view to the forest. The only problem was poor breakfast and service at the restaurant.

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Thank Gabriel K
Gatseva, Manager at Festa Winter Palace Hotel, responded to this review

Dear Gabriel K, We are very thankful for your comment! Thank you very much for the nice words. We will be really glad to welcome you back! With Best Regards, Customer Service Festa Winter Palace

Sofia, Bulgaria
Reviewed 14 July 2016

The mattress was in a terrible condition - didn't manage to get a nice rest at all. The hotel staff was very friendly but the overall feeling was not very luxurious. Booked a stay during the week (Tuesday and Wednesday) and the hotel was almost empty - which was nice, as it was quiet.

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Thank svetleto33
Milton Keynes, United Kingdom
Reviewed 12 April 2016 via mobile

Spent 5 days here, I'd say it's one of the best hotels in the area. Staff were really helpful and pool/spa is nice. Managed to get some good boarding in and the chair lift is only a stones throw from the front entrance. Rooms are dated but really clean and spacious. Nice bar area too. Would return.

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2Thank Carlos2610

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 

Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Region: Bulgaria > Sofia Region > Borovets
Price Range: $76 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
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Hotel Style:
#8 Luxury Hotel in Borovets
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Questions & Answers

Here's what travellers have asked, with answers from Festa Winter Palace Hotel staff and other travellers.
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Questions? Get answers from Festa Winter Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
 of 5 bubbles 912yvonnel, 3 Jan 2017 | Read review
“stay somewhere else!”
 of 5 bubbles 879lindsayc, 30 Dec 2016 | Read review
“front room 3rd floor unless you make it to VIP floor 4”
 of 5 bubbles mansehra, 8 Mar 2016 | Read review
“Top floor doesn't have balconies”
 of 5 bubbles AEPE, 22 Feb 2016 | Read review
“Side and rear rooms only look out onto trees.”
  • Sitting room off bedroom.
 of 5 bubbles CristalGrimsby, 2 Feb 2016 | Read review
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