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All reviewsfront deskiron citylarge roomgreat showermarriott brandyogurtcheck in was easyindoor poolfree breakfastloved this hotelstayed here for one nightmini fridgeper daythe breakfast areastaff was friendlyup to datechecking in
We can't say enough great things about the staff. The staff at the desk/check-in were wonderful and the shuttle service was beyond great. We were there for a surgery for out son and searched out a place that had a clean pool (to swim before...More
Response from Sam M, Manager at SpringHill Suites Birmingham Downtown at UABResponded 6 days ago
Thank you for sharing this information about our staff and hotel. Needless to say I am shocked by what happened during your experience. I would really like to speak with you in regards to your stay, so that I can speak with those responsible...More
I stayed at this property for one night Fri 5-18 PM - Sat 5-19 AM. I chose the property because of the location due to the proximity to a venue where I would be seeing a play on Friday evening. The front desk staff (two...More
Recent stay -- temperature control in the room was very troublesome, and I heard this from other guests, too. Breakfast needs significant improvement; really limited choice of items -- surprising for a hotel this size. Room was adequate size. Shower layout was very strange --...More
Response from Sam M, Manager at SpringHill Suites Birmingham Downtown at UABResponded May 1, 2018
We thank you for taking the time to complete a survey about our location. I apologize that we did not make your stay the absolute best it could be. I have shared your information with our staff to make it easier to understand the...More
This hotel has the most comfortable bed you will ever sleep in. I didn't want to get out of it. It was like sleeping in a cloud! We traveled with a baby and the suite was large enough to accommodate a pack and play. Plan...More
Response from Sam M, Manager at SpringHill Suites Birmingham Downtown at UABResponded April 20, 2018
Thank you for staying with us during your visit to Birmingham. I'm glad that you found our beds to be so comfortable. I do apologize for the guests that caused confusion during breakfast hours, and I have spoken with the staff to make sure...More
I love a Springhill Suites when travelling with the kids, the sofa sleeper is always a great option for one of them. This one is no different. The staff is friendly, the hotel clean, and the rooms comfy. Breakfast is convenient and good. Parking is...More
1 Thank Nicole H
Response from Steve R, General Manager at SpringHill Suites Birmingham Downtown at UABResponded March 12, 2018
Dear Nicole H.,
Thank you for your kind comments. We appreciate you choosing our hotel and look forward to serving you again soon.
Steve Ragsdale, General Manager
Thank you for responding. Sadly this affects our reservations so we will have to book else where seeing as this hotel is not event friendly. Understand that if I'm paying 10$ a day for parking and spending about 400$ on 2... More
Thank you for responding. Sadly this affects our reservations so we will have to book else where seeing as this hotel is not event friendly. Understand that if I'm paying 10$ a day for parking and spending about 400$ on 2 nights I would expect the shuttle to make it a mile down the road to a easy to access downtown attraction! I'm sure other travelers would agree.