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BEST WESTERN PLUS Carlton Suites

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BEST WESTERN PLUS Carlton Suites
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829 Reviews from our TripAdvisor Community

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Showing 818: English reviews
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Hartford, Connecticut
Reviewed 3 days ago NEW

While we found the room very clean and comfortable, and appreciated the extra room with sitting area and kitchenette, it was the welcoming and helpful staff that made the difference. Highly recommended.

Review collected in partnership with Best Western
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Helpful?
Thank McGone-agle
Cincinnati, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 22 September 2016

Our 3rd stay in 3 years as a stop over on the way to Florida. On M-T-W-T from 5pm to 7pm CST they have a Managers Reception with snacks, beer, wine and mixed cocktails. It really tops off my 7+ hour drive to relax with a cold one before retiring to the room. The nice thing is you aren't driving...

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1Thank RDUB3815
About Hotel's Favourite Review
bwcarlton, Assistant General Manager/Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay and we appreciate such an awesome review. There is always comfort in knowing that you can count on consistency anytime you travel, and we are so happy to know once again that you found that in our hotel. Thank you! We thank you for your continued support and your loyalty to the Best Western brand....

Huntsville
Reviewed 5 days ago NEWvia mobile

I chose this hotel due to the great ratings. The staff is super nice, good breakfast, great bacon. Nice cocktail hour, offered mixed drinks as well. Delicious cookies. My room was clean and comfortable. This is a remodeled older hotel.

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Helpful?
Thank havingfun s
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay. We are so happy to hear about your wonderful guest experience, to include the cleanliness of your room, the delicious complimentary breakfast buffet, and the manager's reception! We appreciate your feedback and we hope to see you again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

Eagan, United States
Reviewed 5 days ago NEW

The hotel was a little better kept than most,,,, until you get to the 3+ and 4 range. The breakfast was adequate, nothing special. I hope nothing breaks, it took almost 2 1/2 days to get an Iron even after asking 3 times.

Review collected in partnership with Best Western
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Helpful?
Thank patrickbZ3785WM
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay. I would like to extend an apology for the mishap with the iron. We appreciate you bringing the matter to our attention and will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us...

Reviewed 1 week ago NEWvia mobile

They dont show you the TV location in room. TV is in middle of room. Neck cramp to watch from bed, neck cramp to watch from pull our sofa. I was in shock, all rooms like that. Unless you never turn TV on room great.

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Helpful?
Thank Pamela S
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Guest, Thank you for your stay and your feedback. I would like to apologize to you for any discomfort you may have experienced during your visit. It sounds like you might have stayed in a Corporate Suite. As pictured online, the corporate room type only has the one 43' in. TV, which is mounted between the bed room and...

Meridian, Mississippi
Reviewed 1 week ago NEW

What a great hotel. Crew was great. Hotel was clean. Breakfast was hot and fresh. Not a complaint to give. Room was recently painted. Whirlpool tub in the room was excellent. Close by lots of places to eat and not far from most Birmingham places to visit.

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Helpful?
Thank David K
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Guest, Thank you for your stay and your feedback. We are so happy to know that you had an overall fantastic guest experience! We hope to see you again soon! - Charlotte Bren Assistant General Manager/Sales Manager

Mankato, Minnesota
Reviewed 1 week ago

From the errors we encountered with the accuracy of our group reservation, to grandpa being kicked out of the breakfast area when he wasn't finished yet, to being told we needed to clear our own glasses from the tables at the managers reception, to the rudeness at checkout, and the small amounts of money which were taken from our rooms...

Review collected in partnership with Best Western
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Helpful?
Thank Vickie G
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your feedback on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I...

Louisville, MS
Reviewed 1 week ago

Google Maps took us right to the location. Check-in was quick and efficient with courteous staff. Room was standard but very clean. I usually do not sleep well away from home but I certainly did here - bed and pillows were quite comfortable! Reading lamps were a nice touch, too. Quiet in hallways. Evening cocktails a nice addition that you...

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Helpful?
Thank toty2007
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Guest, I am so happy to hear about your fantastic overall stay at our property! I would like to extend an apology for the unforeseen incident with the pools warmer. It has been fixed and is in working order. We thank you for your understanding and hope the next time you are in Birmingham you will come back to...

Tulsa, Oklahoma
Reviewed 1 week ago

Not a nice room. Night staff was curt. Over priced. This is no more than a $75 per night room. Definitely would not stay at this hotel again. Very outdated. Mattress on the sofa bed had rips in it. This will not be my stop, ever again.

Review collected in partnership with Best Western
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Helpful?
Thank davidhJ9205FT
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay. I would like to apologize for not exceeding your expectations. Every year we do upgrades in the hotel to ensure we continue to offer a very pleasant stay for all of our guest. I'm sorry to hear that the decor was not to your liking, and thank you for your feedback. Your satisfaction is important...

Madison, Wisconsin
Reviewed 1 week ago

We typically seek out the Carlton chain when traveling, but this Best Western was on a route from point A to B. Now, there's no denying that this facility is older. But they compensate very well for that by providing some nice extra touches. On weekdays there is a managers' reception, with snackies and complimentary cocktails and beer. Reading lights...

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Helpful?
Thank JAP1952
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay and your feedback. I'm so happy that you gave us a chance to provide you with superior service and even more excited to hear about your fantastic overall stay! We welcome you to the Best Western Family and hope to see you again soon! -Charlotte Bren Assistant General Manager/Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 

Additional Information about BEST WESTERN PLUS Carlton Suites

Address: 140 State Farm Parkway, Birmingham, AL 35209
Region: United States > Alabama > Birmingham
Price Range: $128 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Carlton Suites 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Priceline and Best Western so you can book your BEST WESTERN PLUS Carlton Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#2 Business Hotel in Birmingham
#4 Best Value Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Suites staff and other travellers.
13 questions
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8 months ago
3 months ago
Crestview, Florida
8 months ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Carlton Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“odd room numbers next to office complex that had security patrols all night so vehicle is secure”
 of 5 bubbles toty2007, 17 Mar 2017 | Read review
“Very good handicap access through the lobby and a ground level second floor. The B entrance is close to the laundry, gym and pool.”
 of 5 bubbles blondie35226, 18 Feb 2017 | Read review
“Quiet place to rest”
 of 5 bubbles dawnf566, 17 Dec 2016 | Read review
“We were on the second floor of a four story hotel and it was quiet.”
 of 5 bubbles hockshounds, 30 Oct 2016 | Read review
“Difficult access at the A and C entrances for persons with restricted mobility.”
 of 5 bubbles TJBrown, 14 Oct 2016 | Read review
5 of 5