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Best Western Plus Carlton Suites

911 reviews
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Traveller (55)
Room & Suite (148)
Pool & Beach (23)
Overview
  • Excellent64%
  • Very good23%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“rony naik”(32 reviews)
“landry's seafood”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Carlton Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (911)Write a Review
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569
205
65
31
29
Show reviews that mention
All reviewsrony naiklandry's seafoodmanager's receptionindoor poolroom was cleanking suitethe general managerbiscuits and gravybirmingham areaconference roomfree drinkssitting areawould definitely stay here againrestaurants and shoppingfriesthe breakfast areayogurt
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1 - 5 of 899 reviews
Reviewed 3 days ago

I checked in the hotel, started moving into my room, then realized the room was cold, Ice cold. Told the manager he simply said to turn on the heat!, I told him I did and the heat dues not work and he should have checked...More

Thank Fariborz Ali K
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded yesterday

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Stayed for 1 night before going to the Birmingham Bowl. Pleasantly surprised that they upgraded us to an Executive Suite. Lots of room, separate living room, 2 televisions, comfy king bed, and clean bathroom and shower. Nice hot breakfast with many choices included with room....More

Thank Bruce B
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 4 weeks ago

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Reviewed 5 days ago

The rooms are good sized with a separate seating area which we liked. The beds were firm and nice. Everything clean. The room was pretty quiet but you could hear footsteps upstairs - I'd recommend getting a room on the top (third) floor). Also avoid...More

Thank mojave_ben
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 3 days ago

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Reviewed 1 week ago

Heat out in pool and room. Freezing cold and no help from staff. Could not get internet to work. Light out in room. Couch still had old sheets and is uncomfortable. Breakfast is good. So many hotels in the area....do not bother.More

Review collected in partnership with Best Western
Thank heavenisorange
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 1 week ago

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other...More

Reviewed 2 weeks ago

We stayed at this property one night. They are currently undergoing renovations, but that did not negatively affect the customer service. Sandra, at the front desk, greeted us with a smile and warm welcome. Our check in went smoothly. The remodeling crew was working on...More

Thank Rita P
Response from bwcarlton, General Manager at Best Western Plus Carlton SuitesResponded 2 weeks ago

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Bar/Lounge
Heated pool
Details
Price range
US$92 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Birmingham
#5 Family Hotel in Birmingham
#6 Best Value Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$92 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Birmingham
#5 Family Hotel in Birmingham
#6 Best Value Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (55)
Room & Suite (148)
Pool & Beach (23)
Dining (1)
Hotel & Grounds (86)
Bathroom (9)
Questions & Answers
Ask a question
uabstudent19
19 August 2017|
Answer
Response from Lucille G | Reviewed this property |
9am-9pm
-1
Votes
Rosie N
20 December 2016|
AnswerShow all 2 answers
Response from bwcarlton | Property representative |
We are right at 7 miles from the BJCC.
1
Vote
Boyetts
15 July 2016|
AnswerShow all 4 answers
Response from PPM81 | Reviewed this property |
10 - 15min drive on mornings, rush hour traffic considered.
0
Votes
Room Tips
"ask for backside, a little quieter"
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"The third floor still seems like the best bet for quiet."
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"All rooms much the same"
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"Eleva. in middle of building, 3 doors to enter. Park in back if on 2nd. floor, enter on that floor without..."
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