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Hilton Garden Inn Birmingham / Lakeshore Drive

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Traveller (13)
Room & Suite (19)
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Overview
  • Excellent55%
  • Very good23%
  • Average12%
  • Poor6%
  • Terrible4%
Travellers talk about
“breakfast staff”(11 reviews)
“great hotel”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Birmingham / Lakeshore Drive
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Birmingham / Lakeshore Drive
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jul. 2Jul. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (466)
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464 results
Traveller rating
249
108
58
30
19
Traveller type
Time of year
LanguageEnglish
249
108
58
30
19
Show reviews that mention
All reviewsbreakfast staffrecommend this hotelgreat hotelroom was cleanrestaurant staffstay there againfront desk staffconvenient locationstaff was friendlyfitness centereasy accessexcellent stayenjoyed my staybusiness triphgilobbyfireplace
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1 - 5 of 464 reviews
Reviewed 6 days ago

I stayed here for my niece's graduation from Samford because of the location. I am a Hilton Diamond member, and it's important to know that Hilton Garden Inns are not luxury properties. That having been said, they could not have been nicer. We were able...More

Thank PaulaJB2015
Response from Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore DriveResponded 2 days ago

Thank you for your review. We are happy to read you enjoyed your stay and hope you visit us again soon. Tell your Niece congratulations on her graduation.

Hotel's Favourite
Reviewed 3 weeks ago

Kind and caring staff, quite convenient location and comfortable room/bed/bath. Breakfast ( complementary for loyalty members past certain level) has a delicious southern charm and I try enjoyed the beauty

Review collected in partnership with Hilton Garden Inn
Thank Shankara S
Response from Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore DriveResponded 2 weeks ago

Thank you very much for taking the time to review the hotel. We love reading about your stay and how much you enjoyed it. "Kind and Caring staff" - this makes me smile, we have a great team and its nice to read that.

Reviewed 1 week ago

The hotel location is not bad and is close to the freeway. The rooms are OK. During my stay only 1 elevator was working which meant a wait for 5-7 mins everytime. The staff was completely indifferent. Especially, the restaurant staff at breakfast cared less...More

Review collected in partnership with Hilton Garden Inn
Thank Manoj T
Response from Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore DriveResponded 1 week ago

I want to apologize for the level of services you received from our breakfast team. We are working very hard to ensure all of our guest leave happy and are excited to come back and stay with us again. We will get better, we will...More

Reviewed 3 weeks ago via mobile

I really find a Garden Inn that fail my expectations. This one again is clean, quite, very friendly staff, priced right. Only negative that I see is the location because I didn't find any good restaurant around and the restaurant of the Garden Inn are...More

Thank maurizi01957
Response from Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore DriveResponded 3 weeks ago

Thank you for your feedback and positive comments. Next time you are staying let the Front Desk know what type of restaurant you are looking for, will be more than happy to recomnned our personal favorites in the area.

Reviewed 3 weeks ago

Sour odor and trash under furniture made us very uncomfortable but we were only staying the night and didn’t feel like trying to change rooms for a better experience. Staff should be more attentive to cleanliness and freshness of the guest rooms.

Review collected in partnership with Hilton Garden Inn
Thank Norman B
Response from Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore DriveResponded 3 weeks ago

I am very sorry to read about your experience here. I will review this with our entire team and work to ensure these types of issues are corrected long before any guest checks in. You deserves better, more consistent cleaniness from our team.

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Room Service
Laundry Service
Self-Serve Laundry
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Restaurant
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$104 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Birmingham
#15 Romantic Hotel in Birmingham
#15 Business Hotel in Birmingham
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$104 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Birmingham
#15 Romantic Hotel in Birmingham
#15 Business Hotel in Birmingham
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (13)
Room & Suite (19)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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MrsDodge1
July 13, 2017|
AnswerShow all 4 answers
Response from David C | Property representative |
$25 per day is authorized to the credit card on file over and above the room and tax. This is to cover all incidentals such as movies, telephone calls, meals, etc.
0
Votes
Room Tips
"Pick a room somewhere else..."
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"Rooms on the fourth floor was easy to get to."
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"#409 has a bathroom door that sticks."
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"I stayed on the 2nd, 3rd and 6th floors. All were quiet."
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