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Hotel was very accomodating and parking was easy. The room was clean and updated and the price per night was reasonable. This hotel is connected to the Westin and is only a short walk to restaurants, coffee shops, and attractions. I would certainly stay here...More
This hotel is very consistent always clean and smells so nice. I've spent at least 15 nights here. There is a restaurant district right next to the hotel if you want more choices. The pool here is wonderful quiet and clean. Has a sauna in...More
The hotel was located in a great area, but that satisfaction went down upon walking in the room. The bed only had one sheet and not that comfortable. The hotel smelled like the subway located inside of it. There were lots of loud children running...More
Thank Ben B
Response from Pam W, Manager at Sheraton BirminghamResponded 2 days ago
Thank you for taking the time to share your recent experience at the Sheraton Birmingham Hotel with us.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that...More
Before my arrival I received an email from Shelby Smith asking for my requests for my upcoming room and offered information about the area. I was very impressed with this personal level of service.
I arrived at around 4pm on friday and the lobby was...More
I was on the “Club Floor” which you would think would showcase their rooms. Nope. No fridge, No chair. And the ceiling looked like someone’s old basement ceiling. Very old drop ceiling with rusty grid. Not a very good impression. The club lounge was small...More
Response from Pam W, Manager at Sheraton BirminghamResponded 6 days ago
Thank you for taking the time to share your valuable feedback.
The experience you described is not characteristic of the level of service our company strives to provide. For this, I sincerely apologize. I would love the opportunity to hear more about your recent...More