DoubleTree by Hilton Guayaquil
Simon Bolivar Palacios, Guayaquil 090313 Ecuador
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Avg. C$113 /night, 11/2 - 11/3
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4.5
#10 of 72 hotels in GuayaquilLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Guayaquil, in front of Malecon 2000, Doubletree by Hilton Guayaquil provides accommodation with a restaurant, free private parking, a fitness centre and a bar. Featuring family rooms, this property also provides guests with a terrace. The accommodation offers a 24-hour front desk, a concierge service and organizing tours for guests. At the hotel, each room is equipped with a wardrobe. At River Garden Hotel + Suites each room comes with a desk and a private bathroom. Guests at the accommodation can enjoy a continental or a buffet breakfast. Popular points of interest near the hotel include Saint Francis Church, Artisan Market Guayaquil and Botanical Garden. The nearest airport is José JoaquÃn de Olmedo International, 4 km.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Walking tours
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish, German
Location
Simon Bolivar Palacios, Guayaquil 090313 Ecuador
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
José JoaquÃn de Olmedo Intl Airport
3.8 km•
See all flights
Rental Cars
36 Restaurants
within 0.5 kilometers
Reviews
4.5
179 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At River Garden Hotel & Suites, guests have called out its impeccable cleanliness and modern charm that permeates the property, accompanied by a lively poolside vibe and upbeat music. The rooms earn rave reviews for their spaciousness and comfort, although noises and occasional mustiness are noted.
While the staff's friendliness is a highlight, some travelers encounter service inconsistencies. Its central location near attractions garners appreciation, yet the hotel's value is debated due to unexpected charges and discrepancies in advertised services.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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179Reviews1Q+A38Room tips
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Detailed Reviews
Hotel's Favourite
Beautiful hotel with a beautiful reception lobby on the 18th floor, infinity pool, dining room. Or room had a view of the guayas river and the boardwalk. Their restaurant on the 18th floor as well offered a variety of delicious dishes. The waiters were very attentive. Staff at reception equally attentive and helpful. And so we're housekeeping staff who made sure our room was clean and comfortable. Thank you for making our short visit to Guayaquil, beautiful and comfortable!!!
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Date of stay: August 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Conveniently located within easy walking distance of attractions
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent one night here before heading to the Galapagos. The airport is a short drive away. The hotel sent a taxi to pick us up at the airport for free (although the taxi was very beat up with no A/C). Although the airport arranged for a taxi to take us the airport, we had to pay for the ride. The hotel is a quick walk to the malecon (a bustling riverfront walkway). Our riverfront room is comfortable and spacious. The bathroom is spacious and well appointed. The bathroom even has a view of the river. The staff is very helpful. The bar beside the pool on the top floor is a popular place to hang out at night. Our room on the 14th floor is high enough to avoid traffic noise but far enough from the bar on the 18th floor.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Montalvo, Otro at DoubleTree by Hilton Guayaquil
Responded Jul 6, 2022
Dear Dew Thank you very much for your kindly review, We are so sorry to know about the taxi. We are taking care about this and improve our guest experience. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My daughter and I stayed for almost two weeks at the fantastic River Garden Hotel in Guayaquil, Ecuador. It was the perfect stay. My daughter was very comfortable working remotely from our grand suite room overlooking the tranquillity of the Guayas River. The personal at the hotel were so so polite and always with a smile on their faces, they really are very welcoming staff. The general Manager Mr. Morejon and his team were always making sure the guest feels at home! The reservation team, Eric, Evelyn, Lysette,Marcos, the housekeeping team, the security team..they are all the best.
I would start my mornings with a good early hour walk going on the Malecon heading North to the right of the stairs that head up to the hill called Cerro Santa Ana, and the street name is Numa Pompilio LLona, a beautiful cobblestone winding road with colonial wooden houses along the way, then you meet Puerto Santana where you see the modern buildings facing the river. Then I would head south toward the end of the Malecon and then head back to the hotel. Breakfast at the hotel was so convenient and we enjoyed very much the fresh juices at the buffet. The area where the hotel is located is known for the Museo del Cacao and all the restaurants in the area are open from 8 AM to about 4 to 6 PM So lunches or early dinners were just very convenient because its right across the street. From local ecuadorian restaurants to italian, like Sfoglia, mexican Taqueria La Dona, El colibre cafe etc ... a lot to discover. I must share too that for my relaxation time after breakfast I enjoyed just sitting at the bar looking at the ripples of the river, very peaceful...
Looking forward to staying again at the River Garden!!
I would start my mornings with a good early hour walk going on the Malecon heading North to the right of the stairs that head up to the hill called Cerro Santa Ana, and the street name is Numa Pompilio LLona, a beautiful cobblestone winding road with colonial wooden houses along the way, then you meet Puerto Santana where you see the modern buildings facing the river. Then I would head south toward the end of the Malecon and then head back to the hotel. Breakfast at the hotel was so convenient and we enjoyed very much the fresh juices at the buffet. The area where the hotel is located is known for the Museo del Cacao and all the restaurants in the area are open from 8 AM to about 4 to 6 PM So lunches or early dinners were just very convenient because its right across the street. From local ecuadorian restaurants to italian, like Sfoglia, mexican Taqueria La Dona, El colibre cafe etc ... a lot to discover. I must share too that for my relaxation time after breakfast I enjoyed just sitting at the bar looking at the ripples of the river, very peaceful...
Looking forward to staying again at the River Garden!!
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Date of stay: July 2022
Value
Rooms
Service
Room Tip:Â river view for sure! the gran suite had 2 king size beds1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Montalvo, Otro at DoubleTree by Hilton Guayaquil
Responded Aug 8, 2022
Dear Miss Thank you very much for your kindly review. Was a pleasure to have you with us, and we hope to have you again with us soon. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful property. The hotel is very well taken care of, tastefully decorated, and everyone was absolutely pleasant and helpful. It is located within walking distance to the Malecón 2000 and makes it so convenient to find places to eat, shop or relax. They offer a complimentary shuttle service (local cab company), which was great, especially since our flight arrived close to midnight.
The restaurant on the 18th floor has absolutely delicious food. The service was excellent, serving staff was willing to answer any questions, or explain any dishes. The rooftop bar is great and gives you a wonderful 180 view of the Malecón 2000 and part of the city. I cannot say enough great things about this place and the Ecuadorian people. If I ever come back to Guayaquil, River Garden Hotel & Suites will be our place to stay. Can’t recommend them enough.
The restaurant on the 18th floor has absolutely delicious food. The service was excellent, serving staff was willing to answer any questions, or explain any dishes. The rooftop bar is great and gives you a wonderful 180 view of the Malecón 2000 and part of the city. I cannot say enough great things about this place and the Ecuadorian people. If I ever come back to Guayaquil, River Garden Hotel & Suites will be our place to stay. Can’t recommend them enough.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Â Schedule shuttle service ahead of time, live music on the weekends at the rooftop bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valeria Bajana, Guest Services / Front Office at DoubleTree by Hilton Guayaquil
Responded Jan 30, 2023
Dear Jmorela Thank you for choosing us and for your fantastic review. We are glad you liked our location and priviledge view of the city from our Bar 800V Terrace Lounge. We are thrilled to read that you have decided to stay with us again, At River G arden Hotek + Suites, we look forward to hosting you soon. Warm regards, Valeria Bajana Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel, close to the airport but not aware of airport noise. Ideal location, next to the river and gardens.
Staff friendly and very helpful, 18 floors in this hotel and we ( on arrival ) requested a room as high as possible, our request was met without question.
Good sized rooms, very clean, great linen and comfy king size beds. Wonderful shower.
Extensive breakfast, very well presented in a very tasteful dining room with amazing views ( 18 th floor)
Would definitely recommend.
Our only criticism, hence good not excellent score is the very noisy but effective air conditioning. The windows don’t open at all so air conditioning is necessary.
Staff friendly and very helpful, 18 floors in this hotel and we ( on arrival ) requested a room as high as possible, our request was met without question.
Good sized rooms, very clean, great linen and comfy king size beds. Wonderful shower.
Extensive breakfast, very well presented in a very tasteful dining room with amazing views ( 18 th floor)
Would definitely recommend.
Our only criticism, hence good not excellent score is the very noisy but effective air conditioning. The windows don’t open at all so air conditioning is necessary.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valeria Bajana, Guest Services / Front Office at DoubleTree by Hilton Guayaquil
Responded Feb 9, 2023
Dear Vezac It is a great joy for us to know, you have enjoyed our fantastic view in the 18th floor, our rooms and facilities in general. Thank you to acknowledge our attention to details and valued recommendation. Regarding the A/C, we have share the feedback with the Maintenence Department. Hope to see you sometime soon, have wonderdull travels ahead. Warm Rergards, Valeria Bajaña Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival staff member Jorge assisted us with excellence and professional service. Since we are on motorcycle traveling the whole country of Ecuador, it’s was helpful he guided us from the parking lot to the lobby and to the room. We were very drained from our 8 hour long ride, his help just got us through the end. Thanks Jorge
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Ayala, Atención al cliente/recepción at DoubleTree by Hilton Guayaquil
Responded Aug 23, 2023
We extend our heartfelt gratitude for your kind words and valuable feedback regarding your stay at the River Garden Hotel & Suites. We're delighted to hear that Jorge provided you with exceptional and professional assistance upon your arrival. We understand the importance of a smooth experience, especially after a long motorcycle journey through Ecuador. Jorge's guidance from the parking lot to the lobby and your room was aimed at making your arrival as comfortable as possible. It warms our hearts to know that his help made a positive impact, especially after your 8-hour ride. Thank you for choosing us as your place of respite during your travels through our beautiful country. We hope that your stay was rejuvenating, and we look forward to hosting you again in the future. Should you require any further assistance or have specific requests, please don't hesitate to reach out.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the River View Hotel has a perfect location for visiting all the tourist areas.
It is across from the Macelon and near many restaurants and the La Pensa area.
The room was well-done - very comfortable bed, great bathroom,
My only suggestion is that they need to add full length mirrors to the room.
Breakfast was good. Staff helpful. Definitely would recommend this hotel.
It is across from the Macelon and near many restaurants and the La Pensa area.
The room was well-done - very comfortable bed, great bathroom,
My only suggestion is that they need to add full length mirrors to the room.
Breakfast was good. Staff helpful. Definitely would recommend this hotel.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â The Hotel will provide pick-up service at the airport - i would suggest to use this service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valeria Bajana, Other at DoubleTree by Hilton Guayaquil
Responded Dec 6, 2022
Dear historyfanatic99 Thank you for your outstanding review! We are delighted to know that you enjoyed your stay with us! It's a pleasure to know that you experienced them all! We look forward to welcoming you again! Warm regards, Valeria Bajana Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They have a TON of security watching you and they treat you like second class citizens even but won't do anything poolside and will keep giving drinks to obviously already inebriated people, that end up barfing, spitting, pouring beer in the pool, throwing in pool furniture, falling on people trying to enjoy a quiet relaxing time... but when to ask security and staff do something they will only watch and do nothing.
The pool is SMALL and it is NOT a family pool. What is the point of having all this "security" when they can't even keep people safe. The girl hit her head several times and with her drunk she could have had a serious accident. I didn't even bother to go in.
I work in hotels in the US and our rules our for a purpose and to add to have been charged a $15 Gin and tonic in Ecuador?! Talk about inflation.
Stay at the the Wyndham or Oro Verde they actually listen to their guests. And youre less likely to catch a horrible disease from the pool.
The pool is SMALL and it is NOT a family pool. What is the point of having all this "security" when they can't even keep people safe. The girl hit her head several times and with her drunk she could have had a serious accident. I didn't even bother to go in.
I work in hotels in the US and our rules our for a purpose and to add to have been charged a $15 Gin and tonic in Ecuador?! Talk about inflation.
Stay at the the Wyndham or Oro Verde they actually listen to their guests. And youre less likely to catch a horrible disease from the pool.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff was so very friendly and helpful. The restaurant food was pretty good as well.
Room was really nice, my only issue was that they perfumed the bed linens and it didn't smell good and made it hard to sleep because of the stink.
Room was really nice, my only issue was that they perfumed the bed linens and it didn't smell good and made it hard to sleep because of the stink.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Montalvo, Otro at DoubleTree by Hilton Guayaquil
Responded Aug 15, 2022
Dear Melanie Thank you very much for your kindly review. We will share it with our team and take actions about the perfume on the sheets. Kind regards River Garden Hotel & Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing wrong with the accommodation or location and we were only there one night. The roof terrace was closed for a private event. Breakfast cannot be before 7am so we arranged for a lunch box to take away instead- it was one sandwich, an apple and a carton of juice.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Ayala, Atención al cliente/recepción at DoubleTree by Hilton Guayaquil
Responded Jun 8, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our accommodation and location to be satisfactory during your short visit to Guayaquil. We apologize for the inconvenience caused by the closure of the roof terrace due to a private event. We understand that this may have been disappointing, and we apologize for any inconvenience it may have caused. Regarding the breakfast timing, we apologize for not being able to accommodate your request for an earlier breakfast. We do our best to cater to the needs of our guests, and in situations like these, we offer alternative options such as a box lunch. We apologize if the lunch box provided did not meet your expectations, and we appreciate your feedback on this matter. We value your feedback and will take it into consideration as we continually strive to improve our services. We hope that despite these issues, you had an overall pleasant stay with us. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Certainly! We are pleased to offer this service through our authorized taxi partners at the airport. If you have a reservation with us, please provide us with the date and flight number of your arrival. We will be more than happy to assist you and ensure a smooth and convenient arrival experience.
"Please put coffee and water stations throughout day and breakfast buffet on 18th floor. You’re working your employees to death. Exceptional "Read full review
"The Malecon, the 444 steps to the lighthouse, the Teleférico/gondola, the Colibri Restaurant, the rooftop restaurant and bar Negroni & Porto"Read full review
"Make sure to get receipts for all payments to avoid misunderstandings and have proof if any issues arise."Read full review
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PRICE RANGE
C$134 - C$201 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorGuayas ProvinceGuayaquil
NUMBER OF ROOMS
109
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingDoubleTree by Hilton Guayaquil - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about DoubleTree by Hilton Guayaquil
Which popular attractions are close to DoubleTree by Hilton Guayaquil?
Nearby attractions include Malecón 2000 (0.4 km), La Perla (0.3 km), and Museo en Miniatura Guayaquil en la Historia (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Guayaquil?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at DoubleTree by Hilton Guayaquil?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Guayaquil?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at DoubleTree by Hilton Guayaquil?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Guayaquil?
Conveniently located restaurants include Sweet & Coffee, El Mono Goloso, and Picanteria La Culata.
Are there opportunities to exercise at DoubleTree by Hilton Guayaquil?
Yes, guests have access to a pool during their stay.
Does DoubleTree by Hilton Guayaquil have airport transportation?
Yes, DoubleTree by Hilton Guayaquil offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Guayaquil?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Guayaquil?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Guayaquil offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.