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Labersa Grand Hotel & Convention Center

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Labersa Grand Hotel & Convention Center
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60 Reviews from our TripAdvisor Community

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Showing 30: English reviews
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Jakarta
Reviewed 4 weeks ago via mobile

This is the worst 5 stars hotel i've ever visited. When i entered the lobby and the room smells stinky old and dusty. Lots of dead fly on carpet. No hot water. The worst part is no guest except us. So i checked in at 3 pm and out at 5 pm in the same days. I got rate IDR...

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Helpful?
Thank pinksdiarly
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Pinksdiarly, Warmest Greeting from Labersa Grand Hotel and Convention Center! Thank you very much for taking the time to write your feedback regarding your stay at our hotel. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your inconvenience cause. We greatly...

Reviewed 29 November 2016 via mobile

Labersa hotel and convention centre was probably a grand old lady about 15 years back. Suffers from the Indonesian way: maintenance neglected, upgrade postponed, and outdoor landscapes well aged. Let me get right to the point a) towels date from mid 90's, never replaced and creepy and thin, b) carpets smelly and aircons air supply stuffy. The latter did approve...

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Helpful?
Thank Marius d
Reviewed 7 November 2016 via mobile

First of all, the hotel is the only fine resort in the district. It is underrated due to the location which is not exactly at the heart of the city, unlike other competitors. However, it is actually not that far. It takes 15 minutes from the city center to reach. Not too distant by standard of big cities' people. Room...

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1Thank Dasdo S
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Dasdo, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

Pekanbaru, Indonesia
Reviewed 14 August 2016

very cozy and isolated from crowded Pekanbaru. You just can enjoy and relax here. Room is very comfortable and the dine is good. The hospitality of the staf is moderate. You will be served well, the night is fully equiped.

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2Thank ferdinandhutabarat
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Ferdinandhutabarat, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

Jakarta, Indonesia
Reviewed 9 May 2016 via mobile

Pekanbaru can be stiflingly hot. Everywhere you go its almost as if the heat and stickiness just clings to you. You can almost escape the heat when you drop into one their many new malls however if you happen to come by this growing city, you MUST NOT miss the lush cool greens of the Labersa Golf Course within the...

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4Thank Cycorp
Pekanbaru, Indonesia
Reviewed 14 April 2016

The hotel is far away from the crowd. suitable for family who needs quality time with complete facilities. too bad they don't have kids playground. they used to have one but they don't have it now. the pool is nice, my kids love it. the food is nothing outstanding, the taste is just so-so. the room is a bit old...

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2Thank gitacipta
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Gita, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

Reviewed 17 May 2015

Booked for 10 nights and moved out after 2 this hotel is certainly not the star rating as advertised. I must have been the only guest staying there was difficult to find staff in restaurant, was like a ghost town deserted. The room decor was basic with carpet full of drink stains and burn marks bathroom was ok big bath...

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Thank Phil G
Arnhem, The Netherlands
Reviewed 4 December 2014

We spent a weekend at this hotel. The location situated closed to the airport of Pekanbaru, very ideal where you don't have to pass the (some times) traffic at the city. For the hospitality they get seven from me but our room is not having adequate light as well as the corridor to go to the room from the lift...

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4Thank Karsiniwati K
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Karsini, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

Jakarta, Indonesia
Reviewed 11 September 2014

Stayed here for twot nights to attend a big wedding in its ballroom. Pretty impressed with all the facilities and how grand this hotel looked. Room was spacious and clean. Bed was also comfortable. Ballroom was also quite big for a hotel in Pekanbaru. Good first impression of Labersa Grand Hotel & Convention Center.

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4Thank imanhidajat
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Iman, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

Reviewed 13 February 2014 via mobile

I think this is the best hotel in Pekanbaru not only because of their level qualification...but their facilities,hospitality, room amenities, quality mebeler, great bed...great bathroom..great food... adequate with their qualification as a 5 stars Hotel.... worth it..

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4Thank Riki S
IwanGunawan, General Manager at Labersa Grand Hotel & Convention Center, responded to this review

Dear Riki, Warmest Greeting from Labersa Grand Hotel and Convention Center Pekanbaru! Thank you very much for support and your review about your experience at Labersa Hotel, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us. Your note is really motivating and we do appreciate your support...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Labersa Grand Hotel & Convention Center only located 15 minutes from the airport, we also provide free shuttle bus from the airport to the hotel. This hotel also located near by some entertainment, such as Labersa Golf & Country Club also Water & Theme Park. ... more   less 

Additional Information about Labersa Grand Hotel & Convention Center

Address: Jalan Labersa, Parit Indah, Pekanbaru, Indonesia
Region: Indonesia > Sumatra > Riau Province > Pekanbaru
Price Range: $55 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Labersa Grand Hotel & Convention Center 4*
Number of rooms: 219
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Hotel Style:
#7 Luxury Hotel in Pekanbaru
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Questions & Answers

Here's what travellers have asked, with answers from Labersa Grand Hotel & Convention Center staff and other travellers.
3 questions
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Pekanbaru, Indonesia

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Questions? Get answers from Labersa Grand Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room which overlooks the Golf Course”
 of 5 bubbles KevinO595, 24 Dec 2013 | Read review
“Always ask for a non-smoking room if you don't smoke”
 of 5 bubbles PG_Cumbus, 5 Dec 2013 | Read review
“all of type of room is good”
 of 5 bubbles Juef_12, 24 Jul 2013 | Read review
“Golf view or pool view are recommended. Dont choose the room at the end of second wings; the view is obstructed by the convention center..”
 of 5 bubbles wishtrav, 15 May 2012 | Read review
“Almost all rooms seem a good choice.”
 of 5 bubbles MarkMac69, 4 Apr 2012 | Read review
5 of 5