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Its central location is a big plus, very close to two shopping centres and so a very convenient place to get all your needs including foodstuff, restaurants, cafes and the like. However, during my visit I had the unfortunate experience of being given a room...More
Response from Arief R, General Manager at Grand Zuri Pekanbaru HotelResponded 23 May 2017
Thank you for your review on TripAdvisor,
Me and team are very happy to read this review.
Because the location of our hotel is strategic can make your experience more interesting and fun.
I am also concerned about the problems you get, ranging...More
I was stay 3 days in this hotel.the room is spacious,clean and comfortable.the water is good...the location is strategic..the price is average .the breakfast is average..nothing more.
I had business meeting with several colleagues so i rent the meeting room
But the banquet staf isnt...More
Thank Kuntari A
Response from Arief R, General Manager at Grand Zuri Pekanbaru HotelResponded 15 February 2017
Dear Kuntari A,
Thanks for your review on TripAdvisor.
I am very happy to read your review by saying "Clean hotel in the center of the city",
I am glad that you enjoyed the facilities we provide from our room is spacious, clean and comfortable,...More
I have stayed this hotel everytime went to pekanbaru during my jobs.
I decided to choose this hotel because of the location, near of shoping mal, and easy access to go around pekanbaru.
The room is clean and nice but i want suggest to make...More
Thank Henry S
Response from Arief R, General Manager at Grand Zuri Pekanbaru HotelResponded 24 December 2016
Dear Henry S,
Thank you for this great review on TripAdvisor,
We are happy to receive your feedback as it allows us to know how our services and facilities delivered to our guests.
We truly appreciate it as it drives us to strive for a...More
After I checked in, I realized that they gave me smoking room without giving me options which room that i wanted to have. I was a bit upset then returned to the front desk and asked whether they have a non-smoking room. With a frowned...More
1 Thank justkumala
Response from Arief R, General Manager at Grand Zuri Pekanbaru HotelResponded 12 December 2016
Thank you for your review on Tripadvisor,
First of all, I would like to sincerely apologize for the disappointing experience that you encountered during your stay at Hotel Grand Zuri Pekanbaru.
I also regret that there has been a miscommunication amongst our team...More
We checked in via online booking and decided to visit the hotel a day before our original check in date (we're staying at another hotel previously) to confirm our booking. The hotel staff couldn't find our booking and it took half an hour to locate...More
Thank Hani S
Response from Arief R, General Manager at Grand Zuri Pekanbaru HotelResponded 6 December 2016
Dear Hani S,
Thank You for this great review on TripAdvisor.
I'm so proud to read that you feel "Pleasant Stay, also get true hospitality from Friendly Staff named Mr. Rudi”
it was shared with my team this morning and they are very happy to...More
US$27 - US$44 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#12 Spa Hotel in Pekanbaru
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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