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Kilaguni Serena Safari Lodge

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Kilaguni Serena Safari Lodge
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688 Reviews from our TripAdvisor Community

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Showing 536: English reviews
Shenzhen, China
Reviewed 6 days ago NEW

Wonderful hotel, impeccable service, breath-taking views from the dining area/lounge, good food. Authentic safari lodge and wonderful game drives with many animals such as Elephants in abundance. Breakfast on Lion Rock is a MUST-DO, out of this world experience. Special mention to our Guide Anthony K who truly is an Ambassador for Serena and Tsavo park. Hotel has ample parking,...

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Helpful?
Thank DMEG86
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Kilaguni Serena . We appreciate your time taken to post feedback on your recent stay with us. I am grateful for your compliments on our staff's professionalism that made your stay faultless.Special mention of my resident Naturalist Anthony as We strive to offer memorable experiences; it is gratifying that we indeed made yours. I...

Reviewed 2 weeks ago via mobile

Stayed here one night when we were visiting Tsavo West. The Lodge is situated excellent to visit Tsavo West. The staff is very friendly and helpful and the buffet was excellent. The dining facility was a massive hall overlooking a beautiful scenery and a water hole. To our personal liking this hall was a bit too big to get that...

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Helpful?
Thank Sander B
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and warm greetings from Serena Kilaguni. Thank you for taking out time to share your feedback on TripAdvisor. I am glad that despite having expected an exclusive small Lodge experience, my team worked round and met your expectations. I am particularly impressed that you experienced our staff‘s genuine hospitality, in your own words"All in all it was...

Reviewed 3 weeks ago via mobile

The establishment has maintained the standards of the Serena brand despite it being in the middle of the wild. Their fresh juice was so on point! As it was nearing the Christmas holidays, they were giving back to the society and they had on their Christmas tree wishes from Orphans and other establishments should borrow a leaf from them. It...

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Helpful?
Thank KokyMwangi
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Koky, Greetings from the Serena Kilaguni Safari Lodge and we appreciate your taking time out to share feedback on TripAdvisor. Thank you too for having chosen Serena as your hospitality service provider during your recent visit to the Tsavo. I am glad that you experienced the warmth of our staff, who remain our greatest asset. Your generous words on...

Reviewed 3 weeks ago

We spent a night and the following day at the lodge during our Tsavo East and West safari in December. The lodge is located within the Tsavo West National Park and boasts great views of the surrounding areas. A nearby waterhole attracts all manner of wildlife (including lions) and offers great views to guests resting on the terrace. We enjoyed...

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Helpful?
Thank Joanna C
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Joanna, Greetings from the Serena Kilaguni Safari Lodge. We appreciate your taking time out to share your experience on TripAdvisor. Thank you for the compliments expressed on our staff’s hospitality and professionalism. I am delighted by your uplifting remarks on our food service, quality and variety of our meal offerings,our unbeatable magnificent Views. I am extremely happy that your...

Reviewed 4 weeks ago via mobile

Kilanguni is nestled at the heart of Tsavo West National Park. The lodge offers splendid views of Mt. Kilimanjaro and the Chyulu Hills from most of the rooms; you can enjoy a lovely sundowner at the main bar and watch a wide variety of animals at a watering hole set right in front of the lodge. The rooms are pretty...

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Helpful?
Thank Ole P
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Greetings from the Serena Kilaguni safari lodge. We appreciate your taking time out to share your experience on TripAdvisor. Thank you for the compliments expressed on our hospitality . I am delighted by your uplifting remarks on our food service, quality and variety of our meal offerings, i have shared with the team I have taken note of...

Reviewed 17 December 2016

Spent 2 nights here in November. Lots of babies in the reserve and the rain brought out the scorpions at night. As always the Serena staff was awesome. Beware of the lava rock pathways; they melted the soles of my shoes ;)

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1Thank Andra M
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Andra, Greetings from the Serena Kilaguni Safari Lodge. We appreciate your taking time out to share your experience on TripAdvisor. Thank you for the compliments expressed on our staff’s hospitality and professionalism. I have taken note of your feedback on the scorpions brought by rain of which is seasonal, as well as the pathways. It was a pleasure hosting...

San Francisco, California
Reviewed 16 December 2016

We stayed one night in the Kilaguni Serena Safari Lodge and our only regret is we didn't stay longer. The lodge is a beautiful "oasis" and warm and welcoming place in the seemingly middle of Africa. As we arrived, the friendly staff greeted us with cool wash cloths and drinks and quickly registered us and helped us to our rooms....

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Thank Sy N
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Greetings from the Serena kilaguni safari lodge. Thank you for taking time out to share feedback on trip advisor. I am glad that you hold no regret for having made us your hosts on your recent visit to the Tsavo West. Your generous words for our service levels, staff and ambience are humbling. i have shared the same...

Nairobi, Kenya
Reviewed 4 December 2016 via mobile

The lodge has spectacular views with the main restaurant facing a watering hole providing an opportunity to view wildlife at close range . Nice gardens with even a track for fitness enthusiasts. The rooms are excellent, and I recommend the suites as they are in excellent condition, very spacious and have a balcony facing the watering hole. The food was...

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Thank Rkingori
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Kingori , Greetings from the Serena Kilaguni. Thank you for taking time out to share feedback on our lodge I am glad that you hold no regret for having made us your hosts on your recent visit to the Tsavo and we appreciate your loyalty to the Serena Brand Your generous words for our Food,service levels, staff and ambience...

Kuala Lumpur, Malaysia
Reviewed 19 November 2016

Nice lodge but far from Mombasa. Took us 7 hours to reach this lodge from Mombasa due to the bad roads to get there. Only zebras at the watering hole when I stayed there. No aircon in room. Just a noisy overhead fan. Good wifi. Food was ok. Good to do once.

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Thank roryjdoyle
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from the Tsavo. Thank you for your time taken to review us on Trip Advisor. i have taken note of the length of time to reach the lodge as this is attributed to the ongoing efforts of the Central Government of Kenya in repairing a section of the Mombasa highway once this is complete coupled...

Dubai, United Arab Emirates
Reviewed 8 November 2016

We arrived in time for lunch after a long drive from Mombasa. The food was very good in general. Unfortunately our waiter was in a bad mood, but the manager addressed this the next day as our guide complained. The setting is second to none, views of a water hole and into the distance as far as the eye can...

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Helpful?
Thank lexy007
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Tsavo. Thank you for sharing your experience of the Serena Kilaguni Safari Lodge on Trip Advisor. I am very pleased that you had a Fabulous time during you last stay on your safari. Thank you for your generous comments on Food, the views provided with our unbeatable location and being a good Ambassador by...

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Near Kilaguni Serena Safari Lodge

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Situated in Tsavo West National Park in Kenya, the lodge commands a magnificent view second to none which extends to the rugged scenic Chyulu Hills in this 7065 square km park. The snowy dome of Mt. Kilimanjaro creates a perfect back drop. ... more   less 

Additional Information about Kilaguni Serena Safari Lodge

Address: Tsavo National Park West, Kenya
Region: Kenya > Coast Province > Tsavo National Park West
Price Range: $395 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kilaguni Serena Safari Lodge 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Kilaguni Serena Safari Hotel Tsavo National Park West
Hotel Kilaguni Serena Safari
Kilaguni Serena Safari Lodge Kenya/Tsavo National Park West
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Questions & Answers

Here's what travellers have asked, with answers from Kilaguni Serena Safari Lodge staff and other travellers.
5 questions
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1 month ago

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Questions? Get answers from Kilaguni Serena Safari Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms have better view”
 of 5 bubbles DMEG86, 16 Jan 2017 | Read review
“Bring insect repellant”
 of 5 bubbles roryjdoyle, 19 Nov 2016 | Read review
“Higher levels with view of the water hole”
 of 5 bubbles GunnHa, 29 Oct 2016 | Read review
“Ask for a room facing the mountains.”
 of 5 bubbles mjaHouston_Texas, 1 Oct 2016 | Read review
“Choose a suite if you can, they are awesome...”
 of 5 bubbles ChrisCastillion, 13 Sep 2016 | Read review
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