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Four Points by Sheraton Sandakan

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Four Points by Sheraton Sandakan
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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Sandakan
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Showing 981: English reviews
Amsterdam, The Netherlands
Reviewed 1 week ago

We stayed one night before going to the jungle. Great sea views, a/c worked, room was basic but clean and cool. Breakfast was surprisingly large and good! Staff were very helpful and happily stored our bags for the day.

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Helpful?
Thank silv2078
Management response:

Dear silv2078, Thank you for your very positive comments received on Tripadvisor. It is indeed very pleasing to read such motivating comments. Our team is indeed thrilled to note that their efforts in making your stay have been appreciated. Please do let your friends and family know about our hotel and services and we hope to serve you again soon....

Subic, Philippines
Reviewed 1 week ago

I have expected higer standard for a 4 star manege by Sheraton. For the price this hotel is ok but not for a 4 star. Our shelves at our room was not clean and there was some minor cleaness. One other things that there needed to be better maintence all over. I found several places where there should be painted...

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Helpful?
Thank kmittag
Management response:

Dear kmittag, Thank you for taking the time to respond on Tripadvisor on your recent visit to our property. We do apologize for having fallen short in certain areas, as cleanliness and upkeep of our hotel are indeed some of the key metrics to keep our scores at a higher figure. The respective Heads of Departments have been copied on...

Reviewed 1 week ago via mobile

Really nice Hotel in Sandakan. The pool has an amazing view particularly at sunset. Rooms are pleasant and a good size. Location is very convenient. The bar is fun too with live music every night. Recommended.

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Helpful?
Thank Jonathan A
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Jonathan A, Thank you for choosing our property and for taking the time to review us! The infinity pool is particularly amazing during sunset and we are glad you get to experience it. Very happy you explored and enjoyed our bar as there is a complete and wholesome experience with us. Looking forward to welcome you and your loved...

Shanghai, China
Reviewed 1 week ago

we stayed one night, no particular problem or anything to complain about, everything comfortable, friendly helpful staff, when you take into account the quality of the hotel with the price ratio then its a very good choice, the breakfast buffet is awesome with a huuuuge choice !! the swimming pool with the sea view is lovely.

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Helpful?
Thank yvesdemaria
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear yvesdemaria, Thank you for choosing our property and for taking the time to review us! Thank you for the full star rating, we are very happy you enjoyed your stay with us and liked the breakfast and the sea views infinity pool as well. We look forward to welcome you and your loved ones again soon. Regards, Jacqueline Rowena,...

Sydney, Australia
Reviewed 2 weeks ago

After spending 3 days in a jungle camp we were very happy to arrive at the Four Points. The deluxe room with sea view was large as was the ensuite. The room is also one of the best equipped that I have come across in my travels, with not only the usual toiletries but also an ironing board and iron...

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Helpful?
Thank TidesofChange2016
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear TidesofChange2016, Thank you for choosing our property and for taking the time to review us! What an amazing review of your recent experience with us! We have the best spot in town having to overlook the Sandakan Bay and we are glad that you enjoyed the bar and our live music. We are also the best bar, if not...

scotland
Reviewed 2 weeks ago

We stayed here for 3 days. The hotel amenities and rooms were good. We chose the club package which entitled you to 2 free drinks and canapés at 6pm, I would suggest NOT to do this as not worth the extra cost, as you can only get beer or wine. The bar and restaurant is good. there was entertainment in...

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Helpful?
Thank philmitchellScotland
Management response:

Dear Mr Phil Mitchell, Thank you for taking time to respond on your experience and from what we understand, you were quite pleased. We however are sorry that you had felt that our club package was not up to your expectations. Generally at Four Points hotels globally, the lounge is not an expected facility. We have added it at our...

Perth, Australia
Reviewed 2 weeks ago via mobile

Disappointing for a hotel with this rating. Advice at checkin regarding dinner availability was inaccurate. There was no steamboat or buffet as advised. There were no towels in the room, as I have read mentioned elsewhere. It took 2 reminder calls and 45 minutes to have some delivered. The dining room staff were not friendly or welcoming for our a...

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Helpful?
2Thank Sue H
Management response:

Dear Ms Suehill00, Thank you for your comments on Tripadvisor. We firstly would like to apologize for the very uneventful stay. What you had experienced in terms of our associates, being unfriendly and for not being well informed nor having given you the proper information of the availability of the evening buffet is very uncommon. We have very often been...

Reviewed 2 weeks ago via mobile

I was stay for 2 days and 3 nights. The reception is good and all the service was excellent for me. The Hotel was build in the middle of Sandakan Town. It's beside the Sandakan Market also. So. It's good to have a walk in the evening, look at the sunset front of harbour mall. For other people out there...

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Helpful?
Thank Lyana V
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Lyana V, Thank you for choosing our property and for taking the time to review us! Great to know that you liked your stay in general with us and we look forward to welcome you and your loved ones again soon. Regards, Jacqueline Rowena, Guest Experience

Reviewed 2 weeks ago via mobile

This hotel has great deals and offers on their homepage, which are cheaper compared to the other booking agencies. 1. Room: + bright and spacious + good bed + coffee & tea fascilities + bathroom fascilities - bathroom wasn't cleaned properly during my stay - no chair for the desk - free wifi was bad, high speed wifi just available...

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Helpful?
Thank myegotrip
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear Vanillemilch45, Thank you for choosing our property and for taking the time to review us! Yes, actually we do have better rates and more variety of packages including free nights, free breakfast, free transfers and more. All our offers cater to different needs for you / your loved ones - they are available under Special Offers. Glad to know...

wales
Reviewed 2 weeks ago

First part of our holiday was spent at The Four Points , Check in was easy and very welcoming at the front desk , we were given a fantastic room overlooking the infinity pool and sea . We were lucky for two days as there was a big show going on for the people of Bornio put on by the...

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Helpful?
Thank jesseywales
FPSandakan, Manager at Four Points by Sheraton Sandakan, responded to this review

Dear jesseywales, Thank you for choosing our property and for taking the time to review us! We are glad you enjoyed your stay in general with us, and what a great coincidence to be staying with us during that time. The piazza right next to our property is where a lot of events are hosted so it is always a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Eatery
The Eatery
Cuisines: International, Asian, Malaysian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 

Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: $68 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Sandakan staff and other travellers.
17 questions
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Singapore, Singapore
10 months ago

See all questions (17)

Questions? Get answers from Four Points by Sheraton Sandakan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for corner rooms to get the best views”
MALEST1980, 17 May 2017 | Read review
“The view from our room was over the harbour and very nice.”
860BethH, 16 May 2017 | Read review
“prepaid breakfast is a good deal”
WenL_12, 16 May 2017 | Read review
“Go for sea-view room. It is worth the money.”
594mukundc, 16 May 2017 | Read review
“take sea view on a higher floor”
  • View
  • Room
kmittag, 11 May 2017 | Read review
5 of 5
Expedia.com
US$56* /night
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Orbitz.comUS$56
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Hotwire.comUS$56
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*Disclaimer
Prices are for 1 room, 2 adults
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