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Tierra Viva Machu Picchu

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Tierra Viva Machu Picchu
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885 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Hong Kong, China
Reviewed 8 February 2017

Booked a standard double room for 1 night (5 Sep 2016) for USD140. Location is ok but Aguas Calientes is small so it doesn't really matter. Check-in was quick, room is ok size, a bit empty, shower very basic, water did not drain properly. Breakfast starts at 4:30am. Staff ok helpful. They help take the luggage to train station and...

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Helpful?
2Thank Yvonne A
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Yvonne A, Thank you for your comment and for letting us know about your impressions. We are sorry that our hotel Tierra Viva Machu Picchu has not fully met your expectations and your stay with us was not 100% satisfactory. We truly hope that you continue to be our guest at Tierra Viva Hotels. If you ever come back...

Gold Coast, Australia
Reviewed 3 February 2017

Our family of four recently stayed here overnight after a big day at Machu Picchu. We were met at the train station and they took everything we did not need for our trip up to Machu Picchu back to the hotel - including bags to put our gear in. The staff member (can't remember his name) was extremely polite and...

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1Thank alwysluv2travel
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear alwysluv2travel, We are very happy to know that you enjoyed your stay at Tierra Viva Machu Picchu and would like to thank you for taking the time to share your experience. Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. And as we are genuinely happy and we enjoy our job is that...

Houston, Texas
Reviewed 2 February 2017

This was my second time to Machu Picchu and I stayed for the first time at Tierra Viva which had great customer service and the rooms were very cleaned and had modern day updates. My view was great of the river - which I slept with the window open to hear the river rumbling down. It was less than a...

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Helpful?
1Thank dangelo_gomez
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear dangelo_gomez, Thank you so much for your lovely comment about our Tierra Viva Machu Picchu. At Tierra Viva we have hotels in Lima, Arequipa, Cusco, Machu Picchu and Puno and in all of them you will find the same quality of excellent service that characterizes Tierra Viva. Once again thank you and we hope to have you again with...

Toronto, Canada
Reviewed 2 February 2017 via mobile

Met at train station early in morning and took our bags to hotel as we left for Machu Picchu. Rooms are spacious enough and clean, doing renovations to bathrooms between 9 to 4 so will here noise if at hotel. Cannot speak highly enough of the reception staff especially Wilfred who went out of his way to locate our guide...

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Helpful?
Thank PaulS15
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear PaulS15, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Machu Picchu. Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they...

Brisbane, Australia
Reviewed 27 January 2017

Hotel was great, but we hardly spent any time there. We were upgraded because I think they were doing work in another part of the hotel (but we didn't hear any), the room had a separate sitting room and a very spacious bedroom with good wifi and clean bathroom. We had requested a room overlooking the river and we were...

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1Thank TravellersBrisbane
Toronto, Canada
Reviewed 26 January 2017 via mobile

Nice hotel with great staff. They unexpectedly waited for us at the train station to pick us up, help with bags, and walk us to the hotel, which was a short 2-3 min away. They also offer the free service of bringing your bags to the train station for your departure. Breakfast was pretty good. They provide free coffee, tea,...

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Helpful?
Thank Kris C
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Kris C, We would like to thank you for sharing your experience at Tierra Viva Machu Picchu. We are happy to know that you really enjoyed your stay with us. We hope to see you again very soon at any Tierra Viva Hotel. Best regards, Carolina Saenz Guest Relations Tierra Viva Hotels

Nanaimo, Canada
Reviewed 24 January 2017

We enjoyed our two night stay at this hotel. The front desk staff all spoke English and were welcoming and friendly. We did not know there would be someone to meet us at the station and missed them. It was about a ten minute walk down hill to the hotel. Because it was dark and raining it was a bit...

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1Thank Elizabeth M
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Elizabeth M, Many thanks for qualifying us as a "Very nice hotel with excellent front desk staff" and for sharing your experience at our hotel with other travelers. We hope to see you again very soon at any Tierra Viva Hotel. Best regards, Carolina Saenz Guest Relations Tierra Viva Hotels

Quincy, Illinois
Reviewed 23 January 2017

Nice hotel. Clean rooms on the east side of town, lower level. Breakfast included with my room rate. I think they were to send a person to guide to hotel from train station but I must have missed them. The walk to hotel is all downhill about 5 min & if not paying close attention for sign you might miss...

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1Thank John S
Reviewed 22 January 2017

I stayed with my family of four and we were very pleased and would stay again. As we arrived at the Aguas Calientes train station, I saw two men with a "Tierra Viva" sign. As it turned out, they meet every incoming train and have a list of people checking in to the hotel. My name was on the list...

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1Thank Robert L
Dallas, Texas
Reviewed 18 January 2017

The service was great and the staff was really friendly. Stayed a total of 3 days and 2 nights and the staff did a great job of answering any questions we had. My wife and I were impressed with how clean they left our room. It literally felt as if they cleaned our room every time we left. Breakfast was...

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Helpful?
1Thank Sam A
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Sam A, Thank you so much for your excellent comment about our Tierra Viva Machu Picchu. At Tierra Viva we have hotels in Lima, Arequipa, Cusco, Machu Picchu and Puno and in all of them you will find the same quality of excellent service that characterizes Tierra Viva. Once again thank you and we hope to have you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Tierra Viva Machu Picchu hotel strategic location ensures our clients the best experience possible of the amazing Inca citadel. Our facilities are located in the quietest area of Aguas Calientes, facing the Urubamba River and surrounded by the Forest of Clouds. We have exclusively at your disposal, a bus stop from where our clients can directly take the bus to Machu Picchu or get to the archeological site after a 60 minute walk. Modern style, our Hotel has 43 spacious and comfortable rooms, a lounge with a fireplace, a breakfast room and a bar to relax and enjoy some drinks after a day of adventures. Our hotel has a panoramic lift that has been decorated with Andean inspired graffiti by the Peruvian artist Carolina Malaga. Near the entrance of the hotel is the dining room, where every morning a delicious Andean buffet is served, and the Reception Desk were you can comfortably do your check-in. Staying true to the peacefulness and tranquility of Machu Picchu our Hotel offers you a place to relax and rest. Therefore, our rooms are spacious and well illuminated; they all have air conditioning and a bathtub. In our Andean inspired decorated rooms you will be able to appreciate the famous "Quipus" from the artist Maricruz Arribas. Exhibited in our Gift Shop, you will find beautiful local craftwork made by the Andean communities that work for the Centre of Traditional Textile Art of Cusco, which is a prestigious organization with many years in the business. At Tierra Viva Cusco Machu Picchu Hotel you will enjoy the greatest cultural attraction in Peru with the comfort you are looking for and relax surrounded by the exuberant nature of the magical Forest of Clouds. ... more   less 

Additional Information about Tierra Viva Machu Picchu

Address: Avenida Hermanos Ayar 401, Aguas Calientes, Peru (Formerly Hatuchay Hotel - Machu Picchu)
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range: $139 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tierra Viva Machu Picchu 3.5*
Number of rooms: 43
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Also Known As:
Hatuchay Tower Hotel Aguas Calientes
Hatuchay Hotel Machu Picchu
Hotel Style:
#1 Best Value Hotel in Aguas Calientes
#2 Family Hotel in Aguas Calientes
#2 Romantic Hotel in Aguas Calientes
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Questions & Answers

Here's what travellers have asked, with answers from Tierra Viva Machu Picchu staff and other travellers.
39 questions
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Questions? Get answers from Tierra Viva Machu Picchu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view!”
 of 5 bubbles stacigetzit, 22 Mar 2017 | Read review
“Rooms can either face the river or not. Either way, it was a very quiet location.”
 of 5 bubbles Gandalf2005, 22 Mar 2017 | Read review
“ask for room facing river, beautiful views await you.”
 of 5 bubbles us3345632, 14 Mar 2017 | Read review
“Rooms at the front have the best view.”
 of 5 bubbles 123CJH321, 26 Feb 2017 | Read review
“Ask for a room on the 4th floor overlooking the river”
 of 5 bubbles irener519, 25 Feb 2017 | Read review
5 of 5