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SUMAQ Machu Picchu Hotel

Travellers' Choice award winner
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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SUMAQ Machu Picchu Hotel
SUMAQ Machu Picchu Hotel
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1,740 Reviews from our TripAdvisor Community

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There are newer reviews for SUMAQ Machu Picchu Hotel
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Showing 1,181: English reviews
San Antonio, Texas
Reviewed 13 March 2014

This was our first trip to Peru with my family. The hotel was very expensive, more than I normally spend, but I wanted to ensure we were comfortable.. I looked at reviews of all other hotels including Sanctuary Lodge and Sumaq was by far the best rated hotel in the area. We spent 2 nights at the hotel on a...

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Helpful?
2Thank Robert M
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you very much for giving us your feedback about our property We are very grateful for your nice words and comments towards our hotel and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards,

Raleigh, North Carolina
Reviewed 12 March 2014

We stayed at the hotel during the New Year' holiday. We couldn't have been more pleased with the service. Every staff member, to a person, was friendly and courteous. No one in our party were fluent Spanish speakers; the staff ensured we were taken care of. Special courtesies such as hauling luggage between the train and hotel were very nice...

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1Thank NCFoodHound
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you very much, we really appreciate all of the highlighted comments about our facilities and services, your absolute satisfaction it is our only reason to be. Sumaq Machu Picchu Hotel thank you one more time for your visit and it would be lovely if you can visit us again sometime soon. Best Regards

Grand Bend, Canada
Reviewed 9 March 2014

Our overnight here was excellent. Our bags were picked up at the train when we arrived so we could go directly to Machu Picchu. When we returned, we had a welcome drink and excellent check in service. Our dinner was included with a good selection and the service was friendly and very good. Breakfast the next day was good and...

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Helpful?
Thank grandbender2013
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel. Thank you for considering SUMAQ with your 5 points. We really appreciate such a nice review you have described exactly all our services and the experience to stay in Sumaq. We are trained into exceeding each of our guests´ expectations. Indeep, really hope that you had a great time with...

Sao Paulo, SP
Reviewed 5 March 2014

For a good advice, there is really no need to sleep in MPicchu, the early train at 6:50 and a late afternoon return will more that do it. Other that that, Aguas Calientes is horrible...but if you can't resist don't do it at Sumaq. The cost is absurd for a very average hotel. Rooms are clean but simple. Faces the...

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2Thank Antonio B
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

First of all I would like to thank the time you have taken to leave your comments on Tripadvisor website, it is very important for us to know the opinion of our guests, this allows us to identify our strengths and work on our weaknesses to achieve continuous improvement in our services. I would like to extend my sincere apologies...

New Jersey
Reviewed 28 February 2014

This hotel was delightful. They have a person meeting the trains to collect your luggage and transport it to the hotel. You can then continue on directly to M.P. without stopping to check in. Reception is welcoming, with a drink and some cake. The bus to Aguas Calientes will stop at the hotel if you ask. And the hotel will...

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Helpful?
Thank WagsNewJersey
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack. We are really glad for your experience with us. We do appreciate your words on your room, we...

Geneva, Switzerland
Reviewed 28 February 2014

After a long trip from Cusco, we were just very happy to find a very nice hotel in Aguas Calientes! We had a very spacious room, with a river and mountain view. The dinner was included and we had a light dinner, and went to bed early as we had to leave early morning for Macchu Picchu. Excellent , generous...

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Helpful?
Thank Adelaida Gigi P
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Adelaida Thank you so much for your feedback. We really appreciate your review on our services and meals. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best Regards

Australia
Reviewed 26 February 2014

Nice size rooms, very clean and comfortable. Had a small plate of biscuits and cakes in our room on our arrival. Had room looking out to the river and mountains and it was beautiful to stand on the balcony and gaze at the view. The staff were very friendly and helpful. One member of our party was sick and we...

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1Thank beinys
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards,

ontario
Reviewed 19 February 2014

very nice hotel in the sacred valley, close to machu pichu.staff friendly and helpful. our room included breakfast and half board. food very good, loved the alpacha, delious! breakfast buffet, just ask for omelette or fried eggs. Price a bit high, but cheaper than sanctuary lodge...

Review collected in partnership with this hotel
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1Thank lovetocater
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you very much for your feedback. We really apprecite your review about our services and staff We are happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best Regards

Mississauga, Canada
Reviewed 13 February 2014

We were four couples touring together in late November 2013 and spent a night in this hotel. Contrary to a recent review ("A satisfactory hotel"), we had a great stay here right from the welcoming reception onwards. Staff collected our luggage from the train station and delivered it back on our return. The food at both dinner and breakfast was...

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Helpful?
Thank BILL4206
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you very much for giving us your feedback about our Property. We are very grateful for your nice review towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards,

Toronto, Canada
Reviewed 6 February 2014

We were disappointed in the quality of the hotel. The rooms were OK but dated and the overall standard would be more live a 3 star hotel in terms of décor, bed comfort, bedding, bathroom fixtures etc. in short, it is time for the Sumaq to invest in a serious top-to-bottom renovation. The restaurant was weak but OK. The staff...

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1Thank Edward068
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

thank you very much for giving us your feedback about our property. As you can see right now we are are currently remodeling our hotel to improve some aspects that we need. hopefully is almost done and you will tell the difference when has done. Really hope to have the chance to host you again in time Best regards,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 

Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range: $473 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu
Hotel Style:
#1 Spa Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Romantic Hotel in Aguas Calientes
#1 Family Hotel in Aguas Calientes
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Questions & Answers

Here's what travellers have asked, with answers from SUMAQ Machu Picchu Hotel staff and other travellers.
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Questions? Get answers from SUMAQ Machu Picchu Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view”
Snevill, 20 May 2017 | Read review
“Had a view of the river, which was beautiful to look at and fall asleep to.”
780leaha, 16 May 2017 | Read review
“River view is unforgettable!”
curiositas_jojo, 10 May 2017 | Read review
“look out on the river with balcony if possible”
peterj86, 3 May 2017 | Read review
“do not get a room on the first floor”
spaintravelerAtlanta, 1 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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