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Oak Ray Serene Garden Hotel

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Traveller (195)
Room & Suite (89)
Dining (9)
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Overview
  • Excellent15%
  • Very good42%
  • Average33%
  • Poor7%
  • Terrible3%
Travellers talk about
“nice hotel”(18 reviews)
“tuk tuk”(14 reviews)
“swimming pool”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (300)
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All reviewsnice hoteltuk tukswimming poolhotel is situatedtraditional sri lankanthe ground floorstayed one nightnice stayenjoyed my staypanoramic viewair conbuffet dinnerrooms are cleantour of sri lankakandy citymonkeysbalcony
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61 - 65 of 184 reviews
Reviewed December 30, 2015

Initially we booked serene grand villa but before three days hotel called and said you are transferred to serene garden hotel.. after we make payments and booked transport etc. we were quite disappointed. Food is average... sri Lankan rice and curry is better than other...More

1  Thank Udani G
Response from serene garden k, Guest Relations Manager at Oak Ray Serene Garden HotelResponded January 4, 2016

First and foremost I would like to extend my apology as your booking was transferred to serene garden hotel from our sister property serene grand villa, as there was an overbooking at grand villa due the busy season. Unfortunately, the rooms with the beautiful views...More

Reviewed December 15, 2015

We saw five rooms before settling in one. All the rooms smelt and felt damp. The towels and bed sheets were not completely dry. The staff tried their best to sort this out. The room we eventually got was near the pool and with a...More

Thank Ishiarusha
Response from serene garden k, Guest Relations Manager at Oak Ray Serene Garden HotelResponded January 4, 2016

Thank you for choosing Serene Garden Hotel for your recent stay in Kandy Srilanka. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. We do take...More

Reviewed November 21, 2015

Hotel staff generally friendly except for receptionist who lacked any warmth and more or less accused my son of stealing the complimentary water. The hotel was clean, our rooms poky and small, breakfast reasonably good.More

Thank Robert P
Response from serene garden k, Guest Relations Manager at Oak Ray Serene Garden HotelResponded November 30, 2015

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in recent stay at serene garden hotel. We have trained our staff to be friendly and an attentive, however we are extremely sorry for the behavior of the receptionist and our...More

Reviewed November 14, 2015 via mobile

Nothing to complain about. Very good dinner and breakfast with international and local choice of food from the buffet. Small and shallow pool. Can be recommended. Spacious room with a few international tv programs.More

Thank Tim H
Response from serene garden k, Guest Relations Manager at Oak Ray Serene Garden HotelResponded November 30, 2015

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are pleased about your kind words about the dinner and breakfast buffet...More

Reviewed October 7, 2015 via mobile

Serene Garden is a very good and convenient hotel. The rooms are not so big, but everything is there: AC, TV, fridge, fan. Each room has also a balcony, but be aware of the monkeys so close your door when you're leaving. The food was...More

Thank Ricardo v
Response from serene garden k, Guest Relations Manager at Oak Ray Serene Garden HotelResponded October 12, 2015

Thank you for your recent review of our property. We appreciate the positive feedback, and for the opportunity to be of service to you, during your stay at our Hotel. We have already made you aware about the monkeys by pasting stickers on our windows...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Dry Cleaning
Room Service
Laundry Service
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$43 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$43 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
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Traveller (195)
Room & Suite (89)
Dining (9)
Pool & Beach (7)
Questions & Answers
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mkjigs
September 17, 2016|
Answer
Response from Sunimal68 |
They serve all kind of food and also they are ready to cook for you anything you bring to them but all those food for normal human beans not for the Jain or any others, but you still can check with them , because they might... More
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Votes
Room Tips
"higher floor city view rooms"
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"Room 707 is not a good choice."
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"There are swimming pool facing rooms and mountain facing rooms. Mountain facing rooms will give you beautiful..."
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"Ask for a room on a higher floor"
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