We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cinnamon Citadel Kandy

Traveller (2134)
360
Panoramas (16)
Pool & Beach (346)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
Read more
Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
River View
HOTEL CLASS
Reviews & more
2,998Reviews
2,336Photos
22Q+A
100Room tips
Traveller rating
  • 1,224
  • 1,253
  • 369
  • 94
  • 60
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Staff is really friendly and the hotel facilities are great. Nice and quiet location on a river. Our room had a funny smell when we walked in (wee) and the Internet was down. Westerners get treated differently. When we went for dinner, we ordered some water and got a bottle
Read more
Yes I have seen countless reviews about the fact that this hotel needs an upgrade, well it does as things in places for the price are looking a little threadbare and yes it is on a noisy road and if they had put more solid doors on the bedrooms and closed the air brick in the
Read more
We had a dingy room. The food was mediocre. When in town, none of the tuk tuk drivers had a clue how to find the hotel. The drivers always said they knew, but had to stop to get directions. Did order food in the lobby one evening. Took a long time and it was just OK.
Read more
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 4 days ago
Dear Guest, Thank you for giving us the opportunity to have you stay with us and spending the time in sharing your valued feedback regarding your stay and experience. We are truly sorry that we fell short of your expectations and our promise of service excellence and the resulting inconvenience caused to you. We have personally met the team and all of us stand committed to your feedback. On this occasion, we did not keep up with the usual standard of Cinnamon Citadel Kandy. Please accept our sincere apology for the inconsistent experience. Your comments will be addressed to ensure improper standards and services will not repeat again in the future. We request you to treat this experience in isolation and promise a delightful stay on your future visits and of us look forward to welcome you back to Cinnamon Citadel Kandy. Wish you a pleasant day,
Read more
We had a lovely room with a balcony view of the river. The room was long walking from reception but it was worth due to beautiful view . The hotel is located by the roadsides day have an open corridors to the road and the doors are not noise isolated ,so as long there is a
Read more
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 4 days ago
Dear Guest, Thank you for choosing to stay at The Cinnamon Citadel, Kandy and we appreciate your time to share your feedback. We are also pleased to read that you were impressed with our product and warm hospitality. It has been our pleasure to convey your compliments to the entire team. They are delighted to know that their contribution has been recognized and appreciated by you. Our team values your support and eagerly await your return! Wish you a pleasant day,
Read more
We were staying for one night, and much like other Cinammon hotels the buffet style dining is very good. The staff are excellent and helpful. The servers is small in comparison to some hotels, but there is still room to manoeuvre when it is busy, and the choice is varied to suit
Read more
Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 4 days ago
Dear Guest, It was wonderful to have had you stayed with us. Thank you very much for choosing The Cinnamon Citadel, as your preferred hotel in Kandy. It’s delightful to read that you had an enjoyable dining experience with us. Our chefs and the food and beverage team are pleased to know that they contributed in making your experience a memorable one. We have passed on your generous appreciation to our entire team. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day.
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorCinnamon Citadel Kandy
The Superior Room at the Cinnamon Citadel Kandy
Bedroom
Professional photo exclusively commissioned by TripAdvisorCinnamon Citadel Kandy
The Deluxe Room at the Cinnamon Citadel Kandy
Photo provided by managementCinnamon Citadel Kandy
Deluxe room
Professional photo exclusively commissioned by TripAdvisorCinnamon Citadel Kandy
The Superior Room at the Cinnamon Citadel Kandy
PreviousNext
123456106
Yes it was very easy to find our transfer driver as he had written our names on a card
1 vote
Really don’t know
-1 votes
Show all answers
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0 votes
Show all answers
yes , they provide tabs
1 vote
Yes they do if requested
1 vote
Show all answers
PreviousNext
12345
"Try to get a room in the main hotel block to save the trek to the outer rooms"
"Superior room or above is best"
"corner sides are relax"
"upper floors as otherwise you are very far from reception area"
"Please ask for a river view (Ground level)"
PreviousNext
12345620
PRICE RANGE
US$83 - US$325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chaaya citadel kandy hotel kandychaaya citadel hotel kandykandy chaaya citadel hotel
FORMERLY KNOWN AS
Chaaya Citadel Kandy
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
119
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing