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Cinnamon Citadel Kandy

2,613 reviews
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Traveller (1821)
Room & Suite (452)
Pool & Beach (318)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(637 reviews)
“cold room”(21 reviews)
“sri lanka”(247 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,613)Write a Review
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863
860
252
67
45
Show reviews that mention
All reviewsthe rivercold roomsri lankabuffet restaurantlovely hotelmain restaurantswimming poolsuperior roomour honeymoonhalf boardstayed longerlovely poolhotel is situatedtwo nightspublic areaswelcome drinkbreakfast and dinner
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1 - 5 of 2,087 reviews
Reviewed today

We stayed here for one night as part of the 'cultural triangle' tour of Sri Lanka. We were immediately impressed by the hotel's location next to a beautiful river, surrounded by lush vegetation teeming with parrots and other types of tropical birds. The pool, bar...More

Thank 707ljm
Reviewed 2 days ago via mobile

We'd been staying at Uga Jungle Beach a 5* hotel for 17 days and then started our journey back to Colombo our first stop was this hotel oh my word whst a disappointment whilst the hotel looked beautiful and was in a beautiful setting that's...More

Thank Elizabeth O
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded yesterday

Dear Guest, Thank you for taking the time to give your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is extremely valuable...More

Reviewed 2 days ago

Stayed here late December 2017. Booked in by efficient and friendly staff. Room really nice overlooking the river. Good buffet food in the evening and a great choice for breakfast. Nice pool and snacks. Would recommend.More

Thank Shanngreg
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 3 days ago

It was our first experience of a local top quality hotel chain in Sri Lanka and we were very impressed with the property overall. It's located slightly away from the main city center in a very quiet location by the river and amidst lush green...More

Thank MM_Explorer
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations....More

Reviewed 3 days ago via mobile

We stayed in a couple of Cinnamon hotels while in Sri Lanka and were very happy with both - and would return to both. The Citadel is about 15 minutes drive from Kandy centre, overlooking the Mahaweli River. It’s a lovely, colonial style building with...More

Thank Marc E
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest, Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy.We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we hope to have you with us again for yet another...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$137 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1821)
Room & Suite (452)
Pool & Beach (318)
Dining (201)
Hotel & Grounds (999)
Bathroom (47)
Questions & Answers
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FarnboroughHants
13 January 2018|
AnswerShow all 2 answers
Response from Golfnut5472 | Reviewed this property |
Not that I am aware of, however, the supermarkets sell the liquid and the tabs cheaply. The hotel does use some sprays for mosquitoes if you request. We were in summer in Kandy and had NO problems with mosquitoes. You can... More
0
Votes
lindypopsUk
15 September 2017|
AnswerShow all 5 answers
Response from PJH_QMan | Reviewed this property |
You should have no problems with security. They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
0
Votes
Room Tips
"Try to get a river-view room."
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"rooms on the first or second floor may have a slightly better view"
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"Of course river view"
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"Please ask for river view rooms."
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