We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Great view next to the river and very wide selection of buffet during breakfast and the dinner..
The room was too dark and a bathroom had an open window to the corridor.
It was a bit smelly too.
Overall a decent hotel but poor sleep...More
Having driven through Kandy which, lets face it, is a hotch potch of neglected buildings and occasional new development, we were very surprised to arrive at the beautiful hotel. Check in was great, our room was quirky and comfortable. Public areas all open to the...More
What a goldious hotel in a glorious setting.
Staff friendly and helpful.
Rooms and amenities very pleasant with views to die for.
BUT the food! What is wrong with the chef? At the buffet
we basically ended up eating rolls with butter, otherwise we would...More
Thank Dennis R
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 3 days ago
Thank you for sharing your valuable comments on Tripadvisor.
We are happy to note that you liked the location that we are situated in and the friendly staff. We do regret that the culinary offering was not up to your expectation. We have...More
Visited the Citadel with 2 others to get away from the stress and strife of Colombo and what a good decision it was. It was quite dark and raining when we reached the hotel but we received a very warm welcome. Check-in was a breeze...More
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 5 days ago
Thank you so much for sharing such an overwhelming experience you had during your stay at the hotel.
It gives me immense pleasure to read that you had an amazing time during your stay and thoroughly enjoyed our services,location of the hotel and...More
We stayed at this hotel for 2 nights and had a very good time. Excellent first location after a long flight with everything within the hotel. Excellent food and very clean hotel.
A huge variety of food for everyone - even vegans and health conscious...More
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 6 days ago
Thank you for taking the time to post your comments on Tripadvisor .
We are extremely pleased to know that you had an excellent and enjoyable stay with us. I would also like to thank you for your very kind words in relation...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
US$103 - US$265 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Travelocity, Ctrip TA, Priceline, Orbitz, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
You should have no problems with security.
They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
You should have no problems with security.
They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they become intrusive.
Response from Shanaka R | Reviewed this property |
Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i couldn't remember exactly price list.
Are you sure you want to delete this answer?
"Best view is on the pool side with the Mahaweli flowing right below"