We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Cinnamon Citadel Kandy

Show Prices
#6 of 58 Hotels in Kandy
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Panoramas (16)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,314 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Cinnamon Citadel Kandy
See the most recent reviews
Showing 1,836: English reviews
Greater London, United Kingdom
Reviewed 9 March 2016

Lovely setting on the side of a valley with views of the river below. The pool, bar and restauarant areas really make you feel like you are somewhere special. On arrival though, we asked to change rooms, as we were next to the lift which was quite noisy. The next room also appeared to have an adjoining room separated only...

 Report
Helpful?
Thank pickledbambi
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Swansea County, United Kingdom
Reviewed 8 March 2016

Stayed as part of a tour.Room very clean, had a beautiful view overlooking river.Food excellent with something for everyone. the bread was especially good. Staff very friendly and helpful. Could stay here for two weeks and it wouldn't be long enough. Breakfast on the terrace is a must.

 Report
Helpful?
Thank Claire G
FowmeIBRAHIM, Assistant manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Cornwall, United Kingdom
Reviewed 8 March 2016

We stayed here for just a night and really enjoyed it. The hotel is rated four star and we felt it deserved that. It is smart, modern, stylish. The bedroom and bathroom were very comfortable and we had a balcony with a lovely view. We were able to eat both dinner and breakfast on the terrace. There was a buffet...

 Report
Helpful?
Thank Wendy Florence S
FowmeIBRAHIM, Assistant manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. We were delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us. Your comfort is our pleasure and we are extremely happy. Your feedback on the food was encouraging. Thank you once again and hope we will have the privilege of welcoming you back to Cinnamon Citadel...

Brighton and Hove, United Kingdom
Reviewed 8 March 2016

Our three nights here provided a good base for exploring the many delights of Kandy, but as two independent travellers we felt overwhelmed by the vast predominance of tour groups. The noise in the dinner buffet sent us elsewhere every evening, but the breakfast buffet was fine as I guess most groups were up and away before us. The buffet...

 Report
Helpful?
Thank Positive-pensioner
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your experience here in Trip Advisor following your recent visit at Cinnamon Citadel Kandy and we appreciate your feedback. We are very happy to read you had a reasonably good stay and enjoyed the facilities, Thank you for highlighting the lovely view and the food. We are grateful for your kind words about the...

Brighton, United Kingdom
Reviewed 7 March 2016

This review might seem trivial but.... This is how managers can shoot themselves in the foot. After a very enjoyable stay in a nice hotel, great views, good service, nice food, clean and well serviced rooms, in fact all round good, if a little far out of Kandy but nice and quiet except for the early morning bakery van. BUT...

 Report
Helpful?
2Thank Gavjac
Nottingham, United Kingdom
Reviewed 7 March 2016

This is a busy hotel catering mainly for tourism. During our stay there were several coach parties, probably six or seven which dump large numbers of people on the hotel at one time. This also impacts on restaurant use and other facilities. Independent tourists were in the minority. The rooms were clean and well proportioned but some can be very...

 Report
Helpful?
Thank Aitch1950
FowmeIBRAHIM, Assistant manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We have noted your constructive feedback on the overall experience of all departments of the hotel. Rest assured that your comment will be reviewed with the teams concerned in order to improve in the future. We are bit worried that you have not completely enjoyed your stay with us...

Reviewed 6 March 2016

A superb hotel . The staff are welcoming the location is great . The food is fantastic . Pool and bar area are very nice. Rooms are of an excellent standard a great hotel. The area around the hotel is pleasant to walk and I loved the animal noises from the river.

 Report
Helpful?
Thank Gretton
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your fantastic review of Cinnamon citadel Kandy. We are delighted to learn you had an enjoyable time on the resort and truly a pleasure to hear such rating as a “Superb amazing location, amazing rooms” We are happy that your enjoyed the many offerings we have at the resort and appreciated that you are sharing...

NASHIK INDIA
Reviewed 5 March 2016

We had been to this hotel with a group of 21 members in May 2015 with lots of sweet memories. The location,campus is huge & greenery all around. Except for the small room size, rest all was up to the mark. Food was excellent, the hospitality was very good. We enjoyed the sea.

 Report
Helpful?
Thank RAJ100NashikIndia
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Presteigne, United Kingdom
Reviewed 4 March 2016 via mobile

My sisters and I stayed here for 2 nights - this was the only superior room that we had on our Kuoni tour, and for 3 of us it was rather a squash, however this was made up for by the amazing views of the pool, the river and the rainforest opposite - amazing! Great pool, lovely food, staff could...

 Report
Helpful?
Thank FizzyDD
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your experience here in Trip Advisor following your recent visit at Cinnamon Citadel Kandy and we appreciate your feedback. We are very happy to read that you had a fantastic stay and enjoyed the facilities, the food and offerings at the resort. Your comments on superior room have been shared with our team to...

Ashbourne, United Kingdom
Reviewed 4 March 2016

Stayed with a Riviera Travel group. Our room overlooked the river which gave us a chance to spot some interesting birdlife. Food good but as seems quite common in this country, hot food was not hot! Service in restaurant was good bit very poor in the bar - four people behind the bar apparently doing very little and oblivious to...

 Report
Helpful?
Thank Jsharpe208
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you very much for the great review of your recent visit at Cinnamon Citadel Kandy. I am happy to read that overall your stay was enjoyable. I have shared your feedback to the bar team with regard to the bar service & we will definitely pay more attention to improve the service at the bar area. Once...

1,768 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1566)
Viewed
Pool/Beach Area (237)
Viewed
Room/Suite (217)
Viewed
Hotel & Grounds (293)
Viewed
View from Room (128)
Viewed
Dining (130)
Viewed
Bathroom (41)
Viewed
Family/Play Areas (7)
Viewed
2:15
Videos (2)
Viewed
Other (511)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (194)
Viewed
Amenities (6)
Viewed
Deluxe Room (31)
Viewed
Pool (34)
Viewed
Dining (47)
Viewed
Superior Room (26)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
Dining (3)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kandy
5.7 km away
Earl's Regency
Earl's Regency
#1 of 1 in Tennekumbura
1,858 reviews
2.8 km away
OZO Kandy Sri Lanka
OZO Kandy Sri Lanka
#9 of 58 in Kandy
853 reviews
3.5 km away
Theva Residency
Theva Residency
#1 of 1 in Hantana
583 reviews
Show Prices
Show Prices
Show Prices
2.9 km away
Earl's Regent Hotel
Earl's Regent Hotel
#8 of 58 in Kandy
670 reviews
2.3 km away
Mahaweli Reach Hotel
Mahaweli Reach Hotel
#11 of 58 in Kandy
932 reviews
2.2 km away
Clove Villa
Clove Villa
#4 of 58 in Kandy
312 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $124 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Travelocity, Agoda, Priceline, Orbitz, Cheap Tickets, Cancelon, HotelQuickly and TripOnline SA so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a river view”
 of 5 bubbles manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
 of 5 bubbles kalindid_12, 1 Mar 2017 | Read review
“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
5 of 5