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Cinnamon Citadel Kandy

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#5 of 53 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,338 Reviews from our TripAdvisor Community

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Showing 1,856: English reviews
Reviewed 29 February 2016 via mobile

We traveled to Sri Lanka for 7 days and this is the best hotel in whole journey. Quite place with well-maintained facilities and no mosquito, plus my favourite hammock near the lake. Maybe the only drawback is the swimming pool is too hot to swim in the daytime.

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Thank Criss Y
London
Reviewed 29 February 2016 via mobile

Really love this hotel - didn't want to leave after only 2 nights! We were really lucky to have a 3rd floor room in the far block (room 312) - from our private balcony we had the most amazing views across the lake, really peaceful and secluded and we enjoyed spending time just watching the wildlife (saw both kingfishers and...

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Thank H989
Edinburgh, United Kingdom
Reviewed 28 February 2016 via mobile

The open style of the hotel is appealing. Our room had a balcony which looked out onto the beautiful river and the jungle on the far bank. The staff were attentive and there was ready access to the pool. We enjoyed all the food we were served. I would strongly recommend this as the place to stay in Kandy.

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Thank Alasdair S
London, United Kingdom
Reviewed 27 February 2016

Everything about this hotel was perfect for our needs. Not too big, lovely pool, wonderful views of the mountains (lots of Japanese visitors as some views similar to those in Japan!), big rooms with balcony with beautiful views, excellent food, no piped music, excellent service. Lots of interesting places to visit, especially the elephant orphanage, and lunch on the river...

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Thank Patricia J
FowmeIBRAHIM, Assistant manager operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you very much for your review on Trip Advisor following your recent stay at Cinnamon Citadel Kandy. It was a great pleasure having had the opportunity to be of service to you. However, we appreciate your sincere observations in certain areas as it helps us in improving our standards. We hope that you will consider a repeat...

Kandy, Sri Lanka
Reviewed 26 February 2016

I cannot see what this hotel has to offer the visitor to Sri Lanka you could find many places with ta similar view of the river and forest for a fraction of the price and get far superior service,food and ambience

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1Thank Ralphtheblues
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. While thanking you for staying with us, we certainly hope to welcome you back at our resort for another memorable stay

Reviewed 26 February 2016 via mobile

We stayed two nights at this hotel, the food was superb and the staff couldn't do enough to please us. Everywhere was so clean, and the staff always busy looking after the guests and surroundings. I would recommend you stay here and get a room overlooking the river.

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Thank Bob T
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Edinburgh
Reviewed 25 February 2016 via mobile

Stayed at the Citadel for 3 nights while touring Sri Lanka. Great location, just outside Kandy, fabulous pool area with lots of beds, great bar with good selection of drinks and cocktails. Ate at the main restaurant each evening, it was a buffet but was excellent and much better than other buffets we have had in hotels across the world....

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Thank IaNandSusan
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I would like to thank you for the wonderful review posted on Trip Advisor and it’s a great privilege to note that you felt the hotel perfect and had the best food tasted specially the buffet. Also thank you for complimenting on the rooms & pool. Thank you once again for your compliments and we look forward to...

Newcastle upon Tyne, United Kingdom
Reviewed 25 February 2016

Great views over the river. Good rooms. Good food. Al a Carte restaurant. Good service. 2 nights of happy after 3 nights of the opposite at Chaaya Village, both of these hotels are run by the same company so they can get it right when they try.

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Thank malcolm c
Derby, United Kingdom
Reviewed 25 February 2016 via mobile

Lovely setting overlooking the river Mahaweli but unfortunately the hotel does not live up to its surroundings. The staff should pay a visit to the sister hotel Cinnamon Lodge in Habarana to learn the protocol of hotel service. Do not leave tables unattended long after guests have departed. Smile occasionally, it really does make people feel more welcome. Food was...

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1Thank Alan J
London
Reviewed 24 February 2016 via mobile

Clean, airy- recently refurbed hotel in the jungle by the river in Kandy. A little out of the way of the town and for us a luxury, unusual treat. The staff were wonderful, the pool is perfect temperature, there is a ping pong table, the bed is piled high with cushions- Breakfast was another level altogether- pay for it- you...

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Thank cham16

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: $115 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on the Hotel website for best rates”
Sharm77, 12 Apr 2017 | Read review
“Rooms overlooking the river for the view.”
Serrif1, 11 Apr 2017 | Read review
“Ask for a river view room”
The-Actuallys, 30 Mar 2017 | Read review
“ask for a river view”
manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
kalindid_12, 1 Mar 2017 | Read review
5 of 5