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Cinnamon Citadel Kandy

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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,747)
There are newer reviews for Cinnamon Citadel Kandy
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Traveller rating
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903
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903
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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441 - 445 of 2,190 reviews
Reviewed 5 January 2017 via mobile

We stayed here for two night this week. The hotel has a nice location on the bank Mahaveli river and rooms have a river view with sit out. There is a nice restaurant with live music in the evenings with a very lively atmosphere. All...More

Thank rmguptes
Response from FowmeIBRAHIM, Assistant manager at Cinnamon Citadel KandyResponded 6 January 2017

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 4 January 2017

We only stayed one night. The rooms we had were comfortable (if a little small), clean and well appointed. The food options were good and the pool was comfortable. Most areas were immaculate, but some of the hallways for the bedrooms were a little tiredMore

Thank pm263
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 4 January 2017

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying...More

Reviewed 3 January 2017

We had a pleasant stay in the Cinnamon Citadel Kandy for two nights but we were a bit disappointed with some minor issues (probably we would not be disappointed if it was not considered a high-end hotel). The room was very comfortable but had some...More

Thank Ricardo S
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 4 January 2017

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor following your recent stay with us. Our key priority is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest,...More

Reviewed 2 January 2017 via mobile

Right on the river with great views. We were only there a night but felt welcome and enjoyed our stay. Well appointed rooms and lovely lounge areas. Some rooms are long walk away from the main lounge so if that's a bother check with the...More

Thank 2TravellingLondoners
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 3 January 2017

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 1 January 2017 via mobile

We came as a group of 10 for dinner. The entrance to the hotel is really impressive and the open plan floors and pool area look great. The buffet was excellent. Tasted fresh and some dishes prepared by chefs while you wait. Well worth the...More

Thank PhilipJepson
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 1 January 2017

Dear Guest. I appreciate your positive feedback about our buffet. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Have great day !!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$81 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
Ask a question
FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"no lift service for ground floor rooms."
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"The suites are in a separate wing..."
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"The top floor gives good views."
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"upper floor overlooking river"
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