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Cinnamon Citadel Kandy

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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
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Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,748)
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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451 - 455 of 2,191 reviews
Reviewed 29 December 2016 via mobile

Beautiful hotel, located on the hills of Kandy. Absolutely amazing view, over the river and the forest, totally worth it. Nice rooms, spacious, the bath had quite a yellow bathtub. It's a pity they don't have a spa. Beautiful pool with view to the river,...More

Thank Ioanatz
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 30 December 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 29 December 2016 via mobile

We stayed here for 3 nights as part of our honeymoon tour and used this hotel as a base to visit Kandy. Check-in was efficient and a friendly welcome was given, with cool towels and a drink after our long journey. There were 2 flights...More

Thank R1715ZYlaurah
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 30 December 2016

Dear Guest, We highly appreciate your detail review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to...More

Reviewed 26 December 2016

Stayed here a couple of nights whilst visiting Kandy area. The room was dated, and in need of an upgrade, and seemed a bit tired compared to the Cinnamon Lodge we previous;y stayed at. The food quality, and choice was very good, and the staff...More

Thank Gordy646
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 27 December 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 23 December 2016 via mobile

Stayed for one night in kandy. Good welcome at reception with choice of welcome drink either cinammon tea or water melon or papaya with a cold towel. Room comfortable with functioning AC. Room toileteries ok. Buffet dinner and breakfast with a lot of variety. Poolside...More

Thank AGM-MARTZ
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 24 December 2016

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Reviewed 23 December 2016 via mobile

We chose to stay at a Cinnamon property in Kandy as by now with our numerous travels across Sri Lanka we knew we would be in good hands. And it was true, lovely room, with a balcony facing lush gardens. A strange kind of Godly...More

Thank PayalLohia
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 24 December 2016

Dear Guest, We are indeed very glad that you had a memorable stay at our hotel and your comments concerning the temple of the tooth is highly appreciated by the team. Thank you so much for the wonderful review posted on TripAdvisor and for your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$78 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$78 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"no lift service for ground floor rooms."
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"The suites are in a separate wing..."
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"The top floor gives good views."
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"upper floor overlooking river"
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