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Cinnamon Citadel Kandy

TravelocityUS$90*
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#5 of 54 Hotels in Kandy
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Cinnamon Citadel Kandy
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2,364 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
Southampton, United Kingdom
Reviewed 17 February 2016

This is well located on the banks of the river, offering lovely views. The rooms were good and the staff welcoming and helpful. The "fine dining" restaurant was very nice but lacked atmosphere as no none seemed to eat there! Good pool.

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Helpful?
Thank John6550
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Brisbane, Australia
Reviewed 16 February 2016

The hotel is beautiful, fresh, magnificent, clean and spacious in gorgeous surroundings. But it is the staff who are the lifeblood of any organisation. They are the actors who bring ‘the play’ to life; the musicians who bring the notes to life; the crew which brings the plane safely to its next destination. We loved the welcome and the welcome...

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Helpful?
Thank Ericguy19
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest We were delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us. Your comfort is our pleasure and we are happy for having achieved it. Thank you for praising the lifestylist Anandani. Thank you once again and hope we will have the privilege of welcoming you back...

London, United Kingdom
Reviewed 16 February 2016

Perhaps we were spoilt at the other hotels we stayed in during our trip to Sri Lanka, but I found the Cinnamon Citadel in Kandy to be decidedly average, and I wouldn't stay here again. I'm sure it didn't help that the weather wasn't great while we were in Kandy, but it was more than just the rain. The first...

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Helpful?
Thank Claire D
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

London, United Kingdom
Reviewed 15 February 2016

We visited for our honeymoon in January 2016 - I'd read some reviews which stated that this hotel did not reach the standards purveyed, and upon arrival was pleasantly surprised and I couldn't disagree with them more. It is a beautiful setting on the river, with a bar, restaurants on different floors and a swimming pool, which all open to...

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Helpful?
Thank Elizabeth N
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your compliments on Trip Advisor following your recent stay at Cinnamon Citadel Kandy. First and foremost thank you for the confidence you placed in us by selecting Citadel for your holiday. Please accept my gratitude for the praises you have shared in with us, and specially your kind words about location is very much...

Bangkok, Thailand
Reviewed 14 February 2016

loved the resort, modern rooms, great location, on the famous riverside, we enjoyed the outdoor breakfast , with the view of the garden, and the river. hotel had good facilities , but somehow our trip was short there so couldn't make use of them. Hope to go back someday.

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Thank Suresh M
Bangalore, Karnataka, India
Reviewed 13 February 2016

I stayed here for 4 nights with my wife from 22nd to 26th Nov 2015. Location of the hotel, the pool with the river view were truly majestic. It was our first visit to Kandy & though we wanted to visit place around Kandy, we intentionally returned early to spend time in the hotel and relax. It was an Awesome...

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Thank thakku2014
London
Reviewed 12 February 2016

We thoroughly enjoyed our stay at the Cinnamon Citadel Kandy hotel. The hotel is located on the banks of the river with beautiful views in the morning. The property is well kept and staff friendly. Key positives: 1) Very spacious rooms with unique decor (although some of the paintings seem dated) 2) excellent array of food at the buffet and...

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Helpful?
Thank AbuAyyoub
Milton Keynes, United Kingdom
Reviewed 12 February 2016 via mobile

Having travelled south we then spent two nights at this lovely hotel. The rooms were very comfortable with large queen size beds. The bathrooms are a tad dark because of black tiles with poor lighting which made the showers feel a bit claustrophobic. Only issue was having a room directly about the restaurant so overlooked on diners from our balcony....

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Thank Davidstride
Istanbul, Turkey
Reviewed 12 February 2016

Our stay at Cinnamon Citadel Hotel was one of the higlights of our trip to Sri Lanka. The front desk was very helpful to accomodate our request for a room with a river view. The room was very pleasant not only because of the view but also because of the access to the garden by the river. The swimming pool...

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Thank Ahmet K
New Delhi, India
Reviewed 11 February 2016

Our next stop was this nice hotel and we checked out for 2 night stay. The hotel is very good and worth the money spent. The rooms are nicely done as well the dining areas and nice breakfast in morning. The staff very cooperative and helpful. The hotel is next to river and has nice pool area and space to...

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Helpful?
Thank Satish1949

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: $91 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If climbing stairs are a problem ask for a room close to the lobby”
firstlast154974, 20 May 2017 | Read review
“Go for deluxe otherwise its a lot of stairs to go up and down.”
646hayleyw, 16 May 2017 | Read review
“Request for One large bed, rooms in an upper floor for better views”
malinkaw2015, 3 May 2017 | Read review
“I think all rooms have a great view, but if not, pick a room that looks across the swimming pool to the forest.”
TuhinaS, 2 May 2017 | Read review
“Best views are overlooking the pool area and river beyond.”
HertsHearts, 27 Apr 2017 | Read review
5 of 5
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US$90* /night
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Prices are for 1 room, 2 adults
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