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Cinnamon Citadel Kandy

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#9 of 65 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,280 Reviews from our TripAdvisor Community

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Showing 1,815: English reviews
Chennai (Madras), India
Reviewed 10 September 2015

A perfect holiday stay spot to relax and enjoy the green surrounded nature with amazing river besides. What else, with a very clean air to breath, a calm balcony view point to spend time with your loved ones. A variety of yummy delicious food suitable for people around thee world. Staffed by efficient people. We can do leisure activities with...

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1Thank hariprasathg
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Oegstgeest, The Netherlands
Reviewed 9 September 2015

Love the location at the bank of a river, excellent buffet breakfast, extraordinary good! Nice clean rooms with al lovely terrace straight into the garden. It's proximity to Kandy centre was a minor off set. Mainly due to the very heavy traffic it took at least 35 min to get there (and back again). The hotel has a very nice...

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Thank Jeroen P
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for posting your compliments on Trip Advisor following your recent stay at Cinnamon Citadel Kandy. It was a pleasure to read from your review that you were extremely pleased with the product and the service rendered to you all by our dedicated team. Customer care is the highest priority. Your kind words of appreciation have been...

Reviewed 9 September 2015 via mobile

Enjoyed a pleasant holiday at cinnamon citadel surrounded with a beautiful green environment. Great variety of food and exceptional service from the hotel staff... rooms are also comfortable and cleaner..

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Thank Amila P
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Bellingen, Australia
Reviewed 8 September 2015

We stayed at the Cinnamon Citadel during Esala Perahera and it was a welcome respite from the crowds and noise below in Kandy centre. The views over the river and jungle were lovely and the pool area very relaxing. Our room was clean, and nicely decorated with a generous balcony overlooking the aforementioned river. The bar service was a bit...

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Thank Fenella B
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We were delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us. We would also like to thank you for highlighting the areas that made your stay so special. Your comfort is our pleasure and we are happy for having achieved it. We will certainly look in...

Redbourn, United Kingdom
Reviewed 8 September 2015

This was our second hotel on our tour of Sri Lnka and after a long day it was lovely to arrive and find our room overlooked the river. Our room was large, clean, modern with great air con. We spent 2 nights here and would have been very happy to have spent longer. As it was the Kandy Esala Perahera...

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Thank marleycat21
London, United Kingdom
Reviewed 6 September 2015

We stayed here for two nights on a tour of Sri Lanka. The hotel is in a beautiful setting and the food is exceptional - our kids were particularly impressed with the separate chilled room just for desserts! Just to warn you though, if you are there during the Kandy Festival - there is no alcohol served! (Although, phew, you...

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1Thank sdwz
McLaren Vale, Australia
Reviewed 6 September 2015

Amazing view, enjoyed early morning Tea, overlooking river and forest.... Wonderful staff .... Arranged a birthday cake ahead of our stay, beautiful cake baked and ready upon our arrival for my dads 75th birthday celebration in kandy, the place of his birth and childhood. Staff sang and celebrated with us .... Made it the very special birthday which it was....

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Thank karen682015
London, United Kingdom
Reviewed 5 September 2015 via mobile

Hotel conveniently located about a 10 minute drive from Kandy centre. Rooms overlook the river, which is very nice. Superior Room was comfortable with stylish bathroom. Huge highlight of the hotel is the terrace / pool area - wish we had more time to use! We didn't eat in the buffet restaurant for dinner but can highly recommend the separate...

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Thank crackerman
Perth, Australia
Reviewed 5 September 2015 via mobile

It's a very attractive location, with all rooms overlooking the river and jungle beyond. A great looking lobby overlooks the pool and river. The dining area is located directly above, with a pleasant terrace. Rooms were nice and good sized, staff very pleasant and attentive, and food was excellent. Best hotel we've had in our first four days in Sri...

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1Thank DMYorke
Reviewed 5 September 2015 via mobile

We stayed in this hotel 2 nights ago and think it is a great place to stay in Kandy. The pool and sunbathing area are spotless. The rooms and bathrooms are spacious and clean. The food is amazing and the staff are friendly and extremely helpful. I would definitely stay in this hotel again.

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Thank Annette C

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $143 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Luxury Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
“Try getting a room overlooking the courtyard.”
 of 5 bubbles divy03, 14 Feb 2017 | Read review
“River view is good but not all river view rooms have great river views!”
  • River room view
 of 5 bubbles ianEdinburgh, 8 Feb 2017 | Read review
5 of 5