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Welcomhotel By ITC Hotels, Dwarka

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Traveller (2167)
Room & Suite (508)
Dining (224)

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About

#41 of 1,101 hotels in New Delhi
Location
Cleanliness
Service
Value
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Kids stay free
Babysitting
Valet parking
Paid wifi
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, Hindi

Location

Plot No 3 Sector 10 District Centre, New Delhi 110002 India
Welcomhotel By ITC Hotels, Dwarka
Getting there
Car recommended
Grade: 49 out of 100
49
Indira Gandhi Intl Airport
Dwarka Sector 10
4 minNew Delhi Metro
Dwarka Sector 11
13 minNew Delhi Metro
4.5
4.5 of 5 bubbles6,021 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Welcomhotel By ITC Hotels in Dwarka is often lauded for its welcoming vibe, underscored by live music and a general sense of comfort. Guests appreciate its proximity to the airport and metro, even if some deem it a bit far from key tourist attractions. While the spacious and tidy rooms are a hit, there are mixed reports about maintenance and noise levels amidst renovations. Although the service is commonly described as warm, occasional lapses do occur. Despite the praise for cleanliness and amenities, the value proposition is questioned due to perceived high costs and renovation disruptions.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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SJ wrote a review Today
2 contributions
Had a lovely stay with you guys food and rooms are awesome, I love the hotel view and the location. Staff was very kind and humble specially reception team was very helpful Mr. Chand and Ms Shreya from front desk they both are fabulous thank you all .
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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FarAway47837566335 wrote a review Apr 11
1 contribution
I had a very comfortable stay at the hotel. The room was fabulous and the hospitality of the front desk staff was of a very high quality. Ms. Shreya was of immense help in explaining about the hotel and made sure we enjoyed all our stay. Thanks once again
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Departure52848094972 wrote a review Apr 11
1 contribution
Very Good Service..Specially by Mr. Arvind Kumar from house keeping dept. He's very cooperative and well behaved. every member from the hotel staff is very well behaved and nice to talk etc. Highly Recommended Welcome By ITC Home, Dwarks. Loved it.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishant Negi, General Manager at Welcomhotel By ITC Hotels, Dwarka
Responded yesterday
Dear Guest, Greetings from Welcomhotel By ITC Hotels, Dwarka! I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services. Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits. Yours sincerely, Nishant Negi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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satyaki paul wrote a review Apr 9
Kolkata (Calcutta), India102 contributions38 helpful votes
+1
Me and my wife visited and stayed in this property for a month this year.We visited Delhi for some work purpose and as i was a platinum member of club itc,we choose welcomhotel dwarka for our stay as it was cheaper for us considering the stay duration,and i would also enjoy the benefits associated with my membership.Nonetheless,this is going to be an extensive and elaborate review about why this hotel should be avoided,even for the ONE NIGHTERS and will explain in detail about the degrading condition of the property. 1. To start with,there is an extensive mosquito problem going on in the property.You will feel it in the lobby,guest rooms,restaurants and other areas of the hotel.Its not one or 2 mosquitoes that you can manage by putting a all out in your room.Even if you put 3 mosquito coil in the room,you will still be bitten by mosquitoes.The problem is more severe in nightime compared to the day,and when you control them a bit,with mosquitoe coil,then all of a sudden you open the guestroom door for someome to enter or exit or for room service,another hoard of mosquitoes enter the room,and all your efforts to control them are in vain.This hinders comfort and sleep,and destroys the basic convenience of booking a 5 star hotel.PEST CONTROL IS NON EXISTENT IN THIS PROPERTY.If you complain at the reception,they will say dwarka area is filled with mosquitoes and give other excuses.They dont even know a thing called pest control exist in 5 star hotels.This served as a major inconvenience for us during our stay. 2.Lack of air conditioning-Ac is present and run at the lobby area and at the restaurants situated at the lobby level.But for the rest of the property,including guest corridors,there is no ac.The area becomes tremendously hot and humid during daytime,unbearable when you pass through the corridors or come out of the room.Plus,THEY HAVE A GLASS LIKE STRUCTURE situationed at the top of the building.This acts as a greenhouse like setup,thus TRAPPING THE HEAT even more in already hot and humid building.No body cares or pays any attention to this. 3.Lack of air purifiers-Considering the alarming pollution in Delhi,air purifiers are present in every 5 star hotels here.With only welcomhotel dwarka being an exception.0 air purifiers in total across the property.Plus no ac.When you walk across the corridors,you will get the damp smell of carpets making the air inside even polluted than outside.IF YOU HAVE ASTHMA OR SIMILAR DISEASE,OR DO NOT WANT TO CATCH ONE,SAVE YOUR HEALTH AND AVOID THE PLACE. 4.Extensive Construction Work going on For Eternity-There is very loud and elaborate construction work going on in the property.It is going on forever,and all over during the day you will hear hammer noises,drilling and loud noises which will make life hell for you inside the room.The lower floor rooms have more noises coming inside them and while the upper floors have comparatively lower noises but still it creates a major problem.Fortunately we were in 11th floor so it was bearable for us to an extent. 5.This point is related to the point above.They say they are doing construction as they are making some new restaurants and some new shops for generating more revenue.Who will go and eat those new restaurants,which have mosquitoes buzzing all over,no ac and also no air purifiers..INSTEAD OF USING FUNDS TO BUILD SOMETHING NEW,the property could have diverted the funds to install ac in public areas and corridors,install air purifiers and improve the overall property which is in a degraded state as you will see if you come to stay here.This shows how good the overall management of the hotel is. 6.Employee Behaviour-Lets start with the upper management.Mr Negi the gm,Vikas assistant front office manager,and Simranpreet Singh.Have repeatedly highlighted several issues of my stay to them.None of them is relultant to listem or solve anything.They don’t even pick up the phone or call back so its basically impossible to connect to them.The gm especially,is unwilling to listen to anything and when we approached him,he just said some other manager will call us (which never happened )instead of solving anything him self. Employees at the front desk harassed my wife multiple times,refusing to give her key to our room stating her she is not included in the reservation.,despite them having all our details and her id as well.Their key gets deactivated frequently when kept near phone,and everytime we get to obtain a new key this drama starts. Housekeeping-Does a pathetic job of cleaning the room.Our drinking water glasses are never cleaned or changed and evrytime we have to remind them to change it.One employee Bhanu amomg them,is the worst of them all.He speaks very rudely,always on the phone while making the room,and LITERALLY FORCED US TO GIVE A 5 STAR REVIEW FOR HIM IN THE ITC PORTAL.Their Executive housekeeper lady,is another irresponsible hod who turns a blind eye to all these problems and instead goes on to blame the guest,who pays the money in the first place. 7.STAINS IN PLATES,CUTLERIES,ROOM CURTAINS AND BED LINEN - If you ask plates and cutleries from the in room dining,you will notice the plates will have visible black stains which signifies they are very old,and are not washed properly.The spoons and forks have saliva and other stains in them,signifieing the fact that they don’t wash and clean it properly either.All this from a 5 star property,charging 10k from us per day,for the executive suite. The fresh bed linens which were provided us daily,ie which were brought in from the laundry,had stains of blood,women period etc and other stains in them.On asking the housekeeping to change it,they used to bring similar linen filled with stains.This implies how good their laundry service is.And all about the 5 star health and hygiene.Even the curtain i had in my room had visible stains. I will upload all the pictures below. 8.Problem with Fire Alarm,Electricity,and Water-Shocked,right?These are the basic amenities a 5 star provides.But sadly with this one its the other way round.Current goes and comes back,every night atleast 3 to 5 times.When it happens,the tv gets turned on automatically,the ac increases and you get woken from your sleep to switch the tv off.One day,they said their entire water supply broke down and we were out of water for one whole day and hk provided us buckets of water and mugs to bath.All this is a certified 5 star hotel. The situation with the fire alarm is even more strange.The fire alaram starts in evry room all over the property and even in lobby and public areas,all of a sudden making shrill and high pitched sound so intense,it will break your eardrum.As if there was a fire.Everytime gets their sleep disturbed,comes in the lobby,and then it shuts down.This happened 14 times across the span of 10 days and is still going on.It mostly happens at midnight and early morning when people are asleep.When we ask the reason from the property,obviously they have zero explanation.THEY HAVE A FACULTY FIRE ALARM,which is not only a disturbance but a OVERALL SAFETY RISK,as when there will be real fire,will it work? 9.Adhrence to self made Rules and Principles and Enforcing them upon Guests- We used to have our meal from swiggy twice a day and we used to ask 4 cloth napkins twice daily.As we were bengalis,we eat rice and other fish gravies.We needed the napkin to be placed on the table and then eat and also the napkim to wipe the table.Few days before departure,the f and b manager called and said they will stop giving us cloth napkins as there napkins are getting gravy stuck on them which they cannot clean and THEY ARE TOO POOR TO BUT NEW CLOTH NAPKINS.we were shocked.WE EVEN REMINDED HIM THAT THE BASIC PURPOSE OF A NAPKIN IS TO WIPE HANDS FILLED WITH FOOD AND GRAVY,and if that stain you having problem with,then what purpose is the napkin for in the first place?To which i did not receive a reply.They started giving us paper tissues SIMILAR TO GIVEN IN DHABAS AND FIRST FOOD CHAINS,to us instead of napkins.Remeber we were facing all this despite paying for the highest room category,executive suite and even being a top membership rewards guest. We used to keep our plates and eveything,after the meal,in a tray outside the room.One day Vikas,their manager said i cannot do that as well as it hampers the ambience of the place and told me to keep the soilded plates in the room and call somebody and wait for tjem to clear it.THIS was of course a ridiculous request,so we didn’t oblidge to it. 10.Tremendous Cost Cutting Across all Areas-they started serving ketchups in those 1 rupee packets we get at kfc,instead of the small containers which 5 star hotels use,the butter they provide is a locallly sourced NANDINI butter,rather than the standard amul butter all hotels provide. 12.Trying to Get Rid of Negative Reviews-This is a serious issue.I used to receive feedback mails from club itc after completion of every stay,(i made 12 individual separate bookings for the entire month)when i started to have these issues,i marked 1 star in 3 of them.A manager named Vikas contacted us,told me to write a mail to general manager stating the review was given my mistake,so that they can remove it from their system,and promised me of better service going forward.I obliged and did the same.After it was done,Vikas stops contacting us and blocked my number and we continued to face several issues.Then i again marked another review as 1 star.Then Vikas and another manager Simranpreet Singh came to my room and told me that even if i face problems i should not post reviews about it. 11.Problem with my Club Itc Points-After each stay got completed,the green points of club itc,which was supposed to be credited normally,didn’t happen and everytime we had to beg to all the managers to get them done. We endured all this for a month,first we thought the problems will go away as we complain but it didn’t,and also i was loyal towards itc but atlast it became just too much to endure and we have to check out finally.I am posting pictures of the property condition,stained plates and spoons,period mark in bed sheet and all other elements. The reason for this review is it is not aimed at the property owners as it is evident they are aware of these issues and do not care about them.This is aimed at all future travellers wishing to stay here.No not even think of visiting this.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pragya B wrote a review Apr 9
Mauritius1 contribution
I had a bad experience; upon checking, they did not explain about the hotel. I ordered room service, and the food was not up to taste. and horrible things happen at night around 12 p.m. . fire alarm on three times, and the reception team had no idea, and next morning no one mentioned.
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Date of stay: March 2024
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jirasuda C wrote a review Apr 7
New Delhi, India6 contributions
Very good hotel and staff food also good housekeeping service is excellent especially thank for pradeep housekeeping floor incharge and bhanu location is very good near by metro pool and jym also clean and comfortable thank everyone when came india stay this hotel thank you so much everyone
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Date of stay: April 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishant Negi, General Manager at Welcomhotel By ITC Hotels, Dwarka
Responded 3 days ago
Dear Guest, Greetings from Welcomhotel Dwarka By ITC Hotels! I would like to take this opportunity to thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back on your next visit. Yours sincerely, Nishant Negi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trek05771594521 wrote a review Mar 2024
1 contribution
Excellent service provided at Pavillion 75 by Manager Kunal Sahni. Nice breakfast lovely dosa by chef Gaurav as well and chef Ravi Really recommend and specially thank you to Kunal for arranging jain food as well well deserved hospitality Thank you Kunal and team pavilion
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishant Negi, General Manager at Welcomhotel By ITC Hotels, Dwarka
Responded 1 week ago
Dear Guest, Greetings from Welcomhotel By ITC Hotels, Dwarka! I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services. Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits. Yours sincerely, Nishant Negi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris W wrote a review Mar 2024
Penarth, United Kingdom338 contributions110 helpful votes
The room was comfortable and quiet. The restaurant was expensive if you paid at the table, strangely it was cheaper if you paid at reception before dining. This hotel was only used as a one night stopover, and to be honest there are better hotels in Delhi.
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Date of stay: March 2024
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Rooms
Location
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Service
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Freedom01997237364 wrote a review Mar 2024
1 contribution
The service, people and food are amazing I came all the way from Mexico and it’s awesome. I went to the gym and it’s good, Sonia and Maya were the best as hosts and I will definitely will come back here. My best kudos to all staff and the guys who works everyday here. 5 stars to the hotel.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishant Negi, General Manager at Welcomhotel By ITC Hotels, Dwarka
Responded 2 weeks ago
Dear Guest, Greetings from Welcomhotel By ITC Hotels, Dwarka! I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services. Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits. Yours sincerely, Nishant Negi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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perminder wrote a review Mar 2024
Indore, India2 contributions
I had a very comfortable stay at the hotel. The food was fabulous and the hospitality of the Pavilion restaurant staff was of a very high quality. Mr Kunal was of immense help in explaining different menus and made sure we enjoyed all our meals. Thanks once again
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishant Negi, General Manager at Welcomhotel By ITC Hotels, Dwarka
Responded 2 weeks ago
Dear Guest, Greetings from Welcomhotel By ITC Hotels, Dwarka! I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services. Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits. Yours sincerely, Nishant Negi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$117 - C$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lebua new delhi hotel new delhi
FORMERLY KNOWN AS
The Emporio Hotel
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
390
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Welcomhotel By ITC Hotels, Dwarka (C̶$̶1̶3̶3̶) C$106 - UPDATED 2024 Prices, Reviews & Photos (New Delhi, India) - Hotel - Tripadvisor

Frequently Asked Questions about Welcomhotel By ITC Hotels, Dwarka
Which popular attractions are close to Welcomhotel By ITC Hotels, Dwarka?
Nearby attractions include Vernssage Art Gallery (0.03 km), Pavan Dham- Sona Ni Dwarika (0.7 km), and Astromiracle (0.7 km).
What are some of the property amenities at Welcomhotel By ITC Hotels, Dwarka?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Welcomhotel By ITC Hotels, Dwarka?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Welcomhotel By ITC Hotels, Dwarka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Welcomhotel By ITC Hotels, Dwarka?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Welcomhotel By ITC Hotels, Dwarka?
Conveniently located restaurants include Pavilion 75, Kebabs & Kurries, and Shanghai Club.
Are there opportunities to exercise at Welcomhotel By ITC Hotels, Dwarka?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Welcomhotel By ITC Hotels, Dwarka have airport transportation?
Yes, Welcomhotel By ITC Hotels, Dwarka offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Welcomhotel By ITC Hotels, Dwarka?
Yes, dry cleaning and laundry service are offered to guests.
Does Welcomhotel By ITC Hotels, Dwarka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Welcomhotel By ITC Hotels, Dwarka?
The staff speaks multiple languages, including English and Hindi.