Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
ibis New Delhi Aerocity hotel is near IGI Airport. The hotel is next to Bharti Reality Worldmark and 5 minutes’ walk to Aerocity Metro Subway Station. New Delhi International Airport Terminal 3 is at 3 Kms (6 minutes) and Delhi Domestic Airport Terminal 1 is at 5 Kms (10 minutes). Airport transfers are available at INR 900/- per way and hotel has meeting spaces up to 100 persons. Reach New Delhi Railway Station in 20 minutes with Airport Express Metro to explore Central Delhi.The hotel offers rooms with extra benefits, free Wi-Fi access, Hub bar and delicious food at Spice It restaurant. Relax at the alfresco dining area with gazebos, order a cheese Pizza from the Live Display Kitchen or shop at nearby DLF Vasant Kunj.New Delhi is well connected by air, road and railways to Agra and Rajasthan for a memorable Golden Triangle tour. Staying at ibis Delhi Airport Hotel means easy access to a dynamic, exciting city that is constantly evolving! The city’s rich heritage, cosmopolitan aura an
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Ibis New Delhi Aerocity draws mixed reviews, with the hotel's location near the airport and city being a highlight for convenience-seeking guests. While the ambiance is generally appreciated for its vibrancy and cleanliness, some visitors have encountered issues with noise, affecting their stay.
Travelers have praised the housekeeping staff's efforts, but opinions on service vary, with instances of both commendable assistance and disappointing interactions. Additionally, guests have noted that the rooms may be cramped, with some cleanliness concerns, and the value proposition has been questioned due to the perceived high cost for the offered experience.
Location
Convenient
Atmosphere
Vibrant
Rooms
Cramped
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
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Easy location to reach the airport, either by subway (10 minutes walk to the station, cost 20 rupees - beware of tellers who make deliberate errors in return change), or by Uber taxi (cost about 200 rupees). Ultra secure hotel with a check of the arriving vehicle and all luggage. Basic room with a prefabricated plastic bathroom, found in some Ibis in other countries. Moreover, the offer of welcome products is limited (no soap, toothbrush, ...). Random and very average household, we found nail clippings on the floor. Buffet-style dining in the morning or evening. The price of dinner is exaggerated if it is not included in the booking formula (1500 rupees/person)! Insufficient electrical outlets, only 2. Room management by the “home” app is a real headache; I wasted 30 minutes at the front desk because I had booked 2 rooms for 2 consecutive nights, but with different options. Complimentary for members participating in loyalty programs (candy box or fruit platter) + welcome drink. Reasonable prices if the reservation is made on the hotel website, well in advance of the arrival date.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cleanliness and Hygiene: The housekeeping staff does an excellent job of maintaining a clean and sanitary environment in the rooms and common areas. Convenient Location: The hotel's location is ideal for exploring the city, with easy access to attractions and transportation.
CONS
Food and Beverage Service: While the quality of the food is satisfactory, the service, especially for à la carte orders, is very slow. Breakfast Organization: During breakfast, the staff could benefit from better organization and coordination. A more structured approach, with assigned tables or sections, would help ensure a smoother dining experience for guests. Check-Out and Taxi Services: It's disappointing that the hotel does not offer pre-check-out or taxi booking services, which can be particularly helpful for travellers with tight schedules.
Overall Impression: The hotel offers a comfortable stay with well-maintained facilities and a convenient location. However, the food and beverage service, particularly during breakfast, could benefit from improved organization and efficiency.
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Date of stay: September 2024
Value
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded Sep 28, 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed the cleanliness of our facilities and found our location convenient for exploring the city. We appreciate your comments regarding the food and beverage service, especially the à la carte orders. We understand how important timely service is, and we are actively working with our team to enhance the efficiency of our dining experience. Your suggestion about better organization during breakfast is invaluable, and we’ll be implementing a more structured approach to ensure a smoother experience for all our guests. Regarding your note on check-out and taxi services, we recognize the importance of these services, especially for travelers with tight schedules. We are currently exploring options to improve in this area and provide a more seamless experience. Thank you again for your constructive feedback. We hope to welcome you back soon and provide an even better experience during your next stay Best Regards
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Room cleaning service was excellent. Mr. Omvir Singh of housekeeping staff took really good care of us. He was attentive to every minute request of ours.
Initially we were let down by their backend office as they provided smoking room on arrival , disregarding our original booking for a nonsmoking room.
Also no one assisted us in handling our heavy luggage to and from scanner conveyor. The baggage assisting staff at the entrance was missing in action. No one carried our luggage to our room inspite of assurance from the reception staff. Eventually I had to come down to carry the luggage myself after an agonising wait of @ 1 hour.
The night duty manager , who was on duty @ 5AM on 3rd Nov 2023 at IBIS AEEOCITY, was very professional . Within a few hours he arranged a non smoking room as per our original request and also offered complimentary breakfast that was more than enough to cover our inconvenience
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saumitra Chaturvedi, General Manager at Ibis New Delhi Aerocity
Responded Nov 8, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Saumitra Chaturvedi General Manager
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The room cost was about half of other hotels like Holiday Inn, with breakfast included. The pick up from the Airport was reasonable and not too costly. The check in was chaotic, with 30 people waiting in line and each taking a large chunk of time. This hotel never picked up their phone when I had called to arrange pick-up, and I spoke to the manager on duty about it: and he seemed unconcerned!
The room was a typical Ibis property, on the small side. But it could have been cleaner, and I found 2 hairs stuck on the bathroom door! I was not given a luggage tag and I had to rush down to make sure they didn't lose my luggage. They had free drinking water in rooms with the large glass bottles which any guest can ask for as much as they want.
The food in the restaurant was nice, and they give 50% off for residents and that brings down the food cost substantially! My request for a late check out was accommodated and I checked out at 12.30 pm.
Would I stay here again? Yes, if the prices in the other hotels were high!
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Date of stay: February 2025
Value
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Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded 2 weeks ago
Dear Jason, Thank you for taking the time to share your feedback. We are glad to hear that you found the value for money, with the reasonable room cost, airport pick-up, and complimentary breakfast. It's also great that you enjoyed the food in the restaurant and appreciated the 50% discount for residents. We truly apologize for the issues you experienced during check-in, the lack of response to your phone calls, and the cleanliness concerns you encountered in your room. We understand how important it is to have smooth service and maintain high standards, and your comments will be shared with the team for immediate improvement. Your feedback regarding the luggage tag and bathroom cleanliness has also been noted, and we will ensure that these issues are addressed to prevent future occurrences. We are pleased that your late check-out request was accommodated and that you had an overall positive experience despite the challenges. We would love to welcome you back in the future and hope for a more seamless stay. Best Regards,
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I stayed at the Ibis New Delhi Aerocity in March 10th 2025 and I was quite disappointed. After making a reservation (using the mobile, in the road to Delhi) and receiving a message that my reservation was confirmed (it was not necessary to give the credit card number for that), this same reservation was cancelled and my data was forwarded to another company (without my knowledge or authorization) so I could "keep the reservation", paying an extra fee (total U$40 extra) for that. All this happened when I was very close to the hotel (when the taxi was about to arrive), and I wonder if my GPS location was monitored and had been shared with the other company. To make things worst, at the check in they explained to me that the second reservation was handled by an outside company and they could do nothing about it, as if they where not responsible for what had happened.
The room is pathetic, with a bathroom that looks and feel like an airplane washroom, all made by cheap plastic walls. Noise all night from the street (loud music, sirens, horns) and from the airport (I could clearly hear airplanes landing and departing). The latch in the bathroom door only closes if you push the door with some effort, and you can hear this noise from the neighboring rooms (being an airport hotel, this adds to the continuous noise in the room, non-stop).
To ruim completely my experience, during breakfast I spotted a small roach crawling around in the top of the counter where breads were served.
Definitely the management should look seriously at their practices, if for no other reason, to preserve the brand. Certainly this "budget" option (I paid U$ 140.00 total) is the last option, with much better choices around and I do not recommend it to anyone.
To be fair with the personnel, they were courteous and ready to help. The entrance lobby is well appointed, having a dynamic look (not at all what we find inside the rooms). Restaurant was ok, with a dinner buffet service for 1500 rupees (with taxes, per person). The proximity to the airport is a plus (a cab ride can be safely arranged for 900 rupees), but next time I will rather pay a bit more and stay in a reliable place, where a much needed night of sleep is not a question of luck.
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Date of stay: March 2025
Value
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Trip type: Travelled with family
Room Tip:If you are making a last minute reservation, confirm it with you credit card... they may cancel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed 2 nights. Cleaning staff came to my room around midday and asked me to fill out repetition in front of him. Idk it’s Indian culture but it was uncomfortable. The room atmosphere isn’t bad but bed sheets was little bit wet when I entered. I paid hotel fee when I checked in but couldn’t change currency after paying because of their bank system. I’m member of Accor and Accor hotels in other countries don’t have this kind of problem so be careful when you pay and stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saumitra Chaturvedi, General Manager at Ibis New Delhi Aerocity
Responded Jan 6, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards
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This is my second stay at Ibis Aerocity; it's a very convenient and comfortable hotel for short stays near IGI Delhi Airport. Staff are consistently friendly and helpful, the rooms are small but clean and pleasant, and the buffet breakfast is quite good. I especially appreciate the nonsmoking rooms, as I am sensitive to the smell of cigarettes.
Rooms are generally quiet, but you can hear noisy neighbors in the hallway and around you on occasion (not bad, but bring ear plugs if you are very sensitive). The bathrooms are somewhat unique-- very compact, plastic lavatories that meet all needs but feel a little like you are on a ship or airplane. Mine was a bit dated with a few stains and broken seams, but very clean.
Price is typical Aerocity high; other hotels in the area might offer a bit more space and amenities for roughly the same price. But this is certainly a clean, well-run option. Easy to get to terminals with Uber (quite a bit cheaper than a cab). Cheers--
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Fairly quiet, but bring air plugs if very sensitive to noisy neighbors in hallways.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded Oct 27, 2024
Dear Guest We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. We have noted areas highlighted for improvement in your feedback. Rest assured that your feedback is important and will be dealt with extreme care. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Aarti Verma Front Office Manager
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Expensive for an ibis that wants 3 stars but the rooms are only 2 stars in size even if being loyal, with their acrylic bathroom novation rather ugly it must be said. Otherwise little illusion with bcp choice certainly but in ultra low cost it is not good at all. excellent coffee it is to note. Forget the room service an hour for a salad that is not even the one I chose and the housekeeper who does not speak English 🙄 For half the price on the way away (Okhla or Gurgaon) we find 4 and 5 stars at the top. We pay for the proximity to the airport of course.
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Date of stay: February 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotal is a very good for hotal staff and good hygienic for room cleaning by ravindra kumar & arvind kumar from house keeping. Room cleaning and washroom very good for hygienic all members of hotal are very polite. Thik is a very amazing experience by me.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded Sep 29, 2024
Dear Guest, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that Ravindra Kumar and Arvind Kumar from our housekeeping team provided excellent room cleaning and maintained high hygiene standards. It's great to know that you found all our staff polite and that your experience was amazing. We appreciate your kind words and look forward to welcoming you back soon! Best regards,
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I am an accor member and a medical device manufacturer, traveling all over the globe for work related matter all Most of all times, I carry life-saving medical devices and surgical instruments to almost everywhere ...the front desk after receiving my money informed me that surgical instruments will not be allowed to be taken to my room as security reasons and considered it as a threat to the hotel ...I explained to them that these products are surgical instruments i brought them by flight and in metro with no objection and they want I can open and show the contents ...I was also ready to show all my credentials as a legit business and the product I carry is no threat nor am I a threat to hotel n their guest security ...
After me saying that If my laguage is not allowed then I need refund and i can not stay as I want my baggage with me ...after my due persuasion, they agreed to open my bag in front of all the other guest and not in privacy ...and found nothing objectionable...and then obliged me with room and allowed baggae ....as it was raining very bad outside ...I did not had option to go to other hotel and had to check in
Medical Professionals or engineers who wish to carry their tools kit ...think twice as before you book this hotel or they may consider you as a threat to hotel on security grounds and you can not do anything about it
They did try to make up by giving late checkout the next day ( being an accor member ), but I left the hotel by 8: 30 am and did not return
The next day, I went to Taj mahal Hotel , delhi with the same bag and security guy and front desk completely understood that this was a safe product and did not ask me a word about it
Most Embarrassing ...
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded Sep 29, 2024
Dear Mr. Pareva, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. We understand that traveling with essential medical equipment is crucial for your work, and it is regrettable that our security protocols caused you distress. Your feedback highlights an important area for improvement, and we will review our procedures to ensure that our staff is better trained to handle similar situations with understanding and professionalism in the future. We appreciate your loyalty as an Accor member and are sorry that your experience did not meet your expectations. We hope that you will consider staying with us again, allowing us the opportunity to provide you with the service you deserve. Best regards,
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There are more places to choose from in the New Delhi area.
PRICE RANGE
C$115 - C$209 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
445
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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