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About
#41 of 2,809 hotels in New Delhi
Location
Cleanliness
Service
Value
A landmark in itself, ITC Maurya has been acknowledged as the preferred residence of visiting heads of state and global icons for over 40 years and epitomizes the luxury hotel experience in New Delhi. This luxury hotel welcomes guests to 437 rooms & suites each of which is a triumph of stunning aesthetics. With the iconic Bukhara & celebrated Dum Pukht, the hotel has an enviable collection of culinary destinations, alongside magnificent conference and banquet venues & unmatched wellness facilities. ITC Maurya is one of the most coveted address in the country.
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Property amenities
Free parking
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Spa
Electric vehicle charging station
Valet parking
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Swimup bar
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Facial treatments
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Park View
Languages Spoken
English, Hindi
Location
76Somewhat walkable
Grade: 76 out of 100
28Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
Sadar Patel Marg, Diplomatic Enclave, New Delhi 110002 India
Getting there
Dhaula KuanNew Delhi Metro17 min
Rental CarsSee car hire from US$64/day
5854Reviews34Q+A100Room tips
Reviews
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Delicious food with authentic preparation. Our server, Mukul was hospitable. Would recommend this place for one of the best Italian joints in Delhi NCR. We tried the eggplant parmigiana, bruschetta, soups, chocolate salami, tutte verdi pizza
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded today
Dear Ms. Gautam, Namaste! It was a pleasure having you stay with us at ITC Maurya. We appreciate the time taken to write this review. We are truly delighted to know that you had a great experience with us and you enjoyed the exclusive facilities and service that we offer. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your encouraging comments on your recent stay have been conveyed to Mukul and he is delighted. This will motivate him to further enhance your experience. We value your patronage and look forward to welcoming you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stayed at the ITC Maurya for a few weeks and enjoyed amazing hospitality and service throughout. It was an unusual stay - since it was long, it was during the wedding and festival season and the hotels in India were just coming up to speed after a few lockdowns. We had a great stay at this hotel which was influenced by some of their exceptional employees. Rahul at the Golf Bar; Qasim, Sandeep, Shakti, Dharam Pal, Sharad and Chef Negi at the Pavilion; Priya, Anurag, Shailja in IRD; Mahendra and Urmil in Housekeeping; Yash, Archana and Aastha at the front desk; Sandeep and Mahinder at the Towers Lounge; Praveen, Anju, Vikas, Sanju, Chakravarti and Upendra at the Bell Desk. Special thanks to Nikita in Sales, Prerna at the Front Office and Deepanshu in F&B for influencing outcomes to make our stay perfect.…
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Benita Sharma, Other at ITC Maurya
Responded Nov. 29, 2021
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya. We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and services that we offer. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your specific mention of our Golf Bar, Pavilion, Housekeeping, Front office, bell desk, F&B and Sales team for the services provided has been conveyed to them. We look forward to the pleasure of welcoming you back soon. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lived at this hotel for a week in december (2022) and loved many things about it but want to name 2 specifically: - On floor 15 Sanjeet was our housekeeper and his service, efficiency and ability to understand our family needs ahead of us asking for it was simply wonderful and worthy of note. - The breakfast at this hotel is legandary...any and every breakfast specialty from all parts of india are on offer. Amazing. ...still miss that pampering. Thanks Maurya. Keep it up
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded today
Dear Guest, Namaste! It was a pleasure having you stay with us at ITC Maurya. We appreciate the time taken to write this review. We are truly delighted to know that you had a great experience with us and you enjoyed the exclusive facilities and service that we offer. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your encouraging comments on your recent stay have been conveyed to Sanjeet and he is delighted. This will motivate him to further enhance your experience. We value your patronage and look forward to welcoming you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed for several weeks. The spa is really lovely. I’ve had many massages in my life and this one may have been the best. The salon also did a fantastic job. My hairdresser’s name was Pawan and he expertly cut and styled my hair exactly how I had asked. The entire staff is very helpful and kind. I frequent the Pavilion restaurant and the staff there is very attentive. Aarushi is a waitress at Pavilion that I see every day, she is very bright and engaging, and is kind enough to help me with my Hindi. Room service is wonderful, and in addition to the daily housekeeping they will also stop by to do an “evening turn-down” to freshen up your room once more for the evening.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded today
Dear Guest, Namaste! We are exhilarated to learn that you had a memorable stay with us and the team was able to exceed your expectations. We are truly delighted to know that you had a great experience with us and you enjoyed the exclusive facilities and service that we offer. At ITC Maurya, the team is committed to offering our guests warm personalized services. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your encouraging comments on your recent stay have been conveyed to them and they are delighted. We value your patronage and look forward to welcoming you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did not stay at the hotel. We had booked this Hotel for celebrating New Years Eve . We booked in November.2022 via an online Hotel booking website with payment due date in the last week of December. But as soon as we made the booking in November, the hotel started emailing us to make the payment within a week's time. We informed them of the payment terms and they mentioned we could pay as per the terms of the booking. But soon after, we started receiving payment link emails again and when we checked, we were informed that there was a technical glitch and the email was meant for a different person. So in total we received more than a couple of emails in November asking for payment when the payment was not due until the last week of December. Ultimately cancelled the booking. If the hotel is not ok with a booking condition , it should ensure it is not mentioned on the online hotel booking websites when booking this hotel.…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 2 days ago
Dear Guest, Namaste! Thank you for sharing your constructive feedback with us. We have noted your comments with great concern on the areas you have highlighted for improvement and deeply regret the reported inconvenience. Please share your contact details and someone from the team will get in touch with you to understand the situation better. I have personally taken note of your feedback and will take it up with the concerned department. We would assure you of corrective action. We do hope you choose to stay with us in future and it would be a pleasure to welcome you to the hotel. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NorthStar56731 wrote a review Jan. 21
I checked into the hotel as a last minute situation , my daughter had already been preallocated her room. As I approached my room, outside my door was littered with empty bottles, glasses etc right outside my door. I was wondering whether some guest had just left when they put me in that night- when I called them I was told that other guests litter the corridors !! During my stay I learnt why - if you order room service no one comes to clear the trays for 24 hours - so the guests have no options but to later corridors. There was no safe in my room - whatever the category of rooms, I haven't checked into a 5 star with no safe in a long time. My daughter got a room on the same floor, she was working all night on NY time - trying to rest during the day. The key word is "trying" as the construction noises were so loud she couldn't get to rest. No one told us there was construction going on - is it not normal to do so at a proper hotel - and give the guest an option of not checking in. So we changed her room to the premium towers category - she asked if she could sleep in a bit and check out a little late as it was a transfer within the same hotel as she had been disturbed all morning by the noise, But oh no! she needed to vacate by latest 2pm. Not slept, tired she packed to be ready for the move - she called and called and called but no one came up to help her with the move till almost 4pm. Having that been the case could they not have fixed a later check out for her move? When we checked in no wifi details given. Unusual for a 5 star right? However, when I called I was told a text is sent to the customer - I received no text so checked with my daughter - she hadn't received one either. Not only do they not do their job, but they cover up inefficiencies with lies. I upgraded my daughter's room but the phone didnt work, A technician was sent to rectify the same, but after an hour again it was found not working.. Breakfast etiquette does not exist at ITC. If you go down and its full you are made to keep circulating the buffet till you are actually seated. Every table was filthy and the woman at the entrance actually had to clear the table table. No one comes to your table to ask for your choice of beverage or anything - you have got to run around the restaurant to grab someone. They are least interested to serve. I asked for a simple thing like yogurt , "it is there" I was told, where there? I asked several staff, all said it was "there" but no one was willing to take a step forward to show. Finally I was directed to some iron casket behind a pillar and it was expected I would know what lay in that closed casket - no sign, nothing. I worked late both nights past 10.30 to come hime to in room dining - there is on direct button on the phone for inroom dining - you dial " 0" and they try to connect. You have to try many attempts and wait forever before some one answers. Neither the concierge nor the services believe in answering phones - least they be requested to do something. Our cards to the elevator didn't work after each day - so when you live there be prepared to come in weary to the lift and find you have no access, You need to gp back to the concierge each day to change your rom access key. When I complained to the north area manager Benita Sharma she just smirked. To make up for the poor service - they sent a butler to my daughters room - who was trying to extricate a 24 hour old inform dining tray - but was so clumsy she poured the oil from the dish on my daughter's suitcase! Lucky it was closed. The bell desk that transferred her luggage should have given a bag stand for the second suitcase. Either ITC is yet to discover such an item exists in other hotels or they are too lazy to supply one. May be had the suitcase not been on the floor the clumsy, untrained butler would have not spilled things. The worst is yet to come - for those who want tranquility or peace to sleep and work, ITC does not understand the same. My daughter had done a D&D but kept getting calls from reception and people pressing her bell. She complained to the front desk yet again and was told everybody had been informed so they didn't know why this was happening - so much for internal communication within the hotel. The noise continued from above her room - banging etc. No one could explain why, nor stop the same. DO NOT LIVE HERE IF YOU WANT PEACE & QUIET. There was no aspect of my stay that was comfortable or easy - even the staff that came to clean the room did a shoddy job. No deep cleaning gets done, in fact they don't even wipe the surfaces down. The day I was to check out I rung the reception in advance and asked them to keep the bill ready to save time. Seven people at the reception and it had not been done - there was no explanation why - the manager had to come out to do the same. Disguised unemployment. It was only then that they presented their guest relation manager - they wanted to "amend things" - where was she all this while? despite the fact I had made these complaints to the duty manager Mr. Kumar. She is just there to write you a polite mail on your departure to give them another chance. That is her sole job. Oh yes and to smirk at how many grievances you may have - because these are one to many. Almost like telling me my expectations were too high. Were they?…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 4 days ago
Dear Guest, Namaste! Thank you for sharing your constructive feedback with us. We have noted your comments with great concern on the areas you have highlighted for improvement and as discussed deeply regret the reported inconvenience. I have personally taken note of your feedback and will take it up with the concerned department. We would assure you of corrective action. We do hope you choose you will give us another opportunity to serve you. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were provided excellent Hospitality service by Mr.Diyanshu FOM and Ms.Shailja.Ms.shailja was impressive and her hospitality skills are excellent. She is a fine ambassador for the Hotel. A special thanks to Mr.Pawan from the Housekeeping. ITC Maurya is our Second home in Delhi and highly recommended. Best Regards, Sree- Advocate Supreme Court of India
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 6 days ago
Dear Guest, Namaste! It was a pleasure having you stay with us at ITC Maurya. We appreciate the time taken to write this review. We are exhilarated to learn that you had a memorable stay with us and the team was able to exceed your expectations. We are truly delighted to know that you had a great experience with us and you enjoyed the exclusive facilities and service that we offer. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your encouraging comments on your recent stay have been conveyed to Divyanhsu, Shailja and Pawan and they are delighted. This will motivate them to further enhance your experience. We value your patronage and look forward to welcoming you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at ITC Maurya was a major disappointment as the hotel was uncomfortably cold.. Upon my request they put a noisy space heater in the room which barely increased the temperature to 72 F (22 C). I am used to a room temperature of 75 F (24 C) year round. Hallways were fridgid. I expected a hotel of this class to be centrally heated, but it is not. This is quite surprising as at least two months a year New Delhi temperature drops to high 30- low 40F in winter. I expected the hotel to add a statement on the website about the lack of central heating so that the guests can make an informed decision of whether to stay there or not.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 1 week ago
Dear Guest, Namaste! We are concerned to know that your stay was not up to the excellence we strive towards. We have noted your comments with great concern on the areas you have highlighted for improvement and deeply regret the reported inconvenience. I have personally taken note of your feedback and will take it up with the concerned department. We would assure you of corrective action. We do hope you choose to stay with us again and it would be a pleasure to welcome you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trying to make Airport pick up, sent two emails and two calls no confirmation/no response. When asked to speak to manager, I was told they are not available!I don't want to be at airport without a ride at 2 am
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Date of stay: January 2023Trip type: Travelled as a couple
Service
Room Tip: still waiting for email response or call
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 1 week ago
Dear Guest, Namaste! We are concerned to know that your stay was not up to the excellence we strive towards. We would like to know more about your experience to curate your future visits to ITC Maurya. Please share your contact details with us and someone from the team will get in touch with you. We hope you have a great stay with us. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went to Dumpukht restaurant of ITC Maurya on 14th Jan’23 for lunch with family. Very good ambience, service and food quality. ChikoriKababs, Chicken Tikka , Mutton Biryani and Prawns were a delicacy. Service by Rahul and Jass Singh were very good and friendly to talk too.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Complimentary welcome drink should be introduced
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Benita Sharma, Owner at ITC Maurya
Responded 1 week ago
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya. We are exhilarated to learn that you had a memorable experience at our award winning restaurant Dum Pukht and the team was able to exceed your expectations. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. Your encouraging comments on your recent stay have been conveyed to Rahul & Gurjass and they are delighted. This will motivate them to further enhance your experience. We value your patronage and look forward to welcoming you back. Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$185 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc maurya new delhi hotel new delhi, itc maurya hotel new delhi, new delhi itc maurya, itc mourya delhi, itc maurya delhi
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiChanakyapuri/Lutyens' Delhi
NUMBER OF ROOMS
437
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Frequently Asked Questions about ITC Maurya
Which popular attractions are close to ITC Maurya?
Nearby attractions include Vijay Ghat (0.8 km), The Tea Lounge (0.3 km), and Gurudwara Moti Bagh Sahib (0.8 km).
What are some of the property amenities at ITC Maurya?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Maurya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Maurya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at ITC Maurya?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Maurya?
Conveniently located restaurants include Tian - Asian Cuisine Studio, Orient Express, and The Pavilion.
Are there opportunities to exercise at ITC Maurya?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Are any cleaning services offered at ITC Maurya?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Maurya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Maurya?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to ITC Maurya?
Many travellers enjoy visiting Gurudwara Bangla Sahib (4.7 km), Rajpath (5.1 km), and Agrasen Ki Baoli - Leamigo (5.9 km).