Nobody helps to check in and very bad behavior. I was not allowed to check in because I showed pan card. I asked time to get another I'd but they made me sir in lobby. Nobody even asked me water to drink. Bad and rude staff
This hotel experience was disappointing and unprofessional. The hotel overbooked and when we arrived late at night, they were informed that our booking was not available. The staff then moved us to the attached Red Fox hotel, which was a cheaper, accommodation. In the morning we challenged the manager, who offered an upgrade for the next night, which was not oversold. Additionally, the restaurant was not clean and the waiters and cooks were seen handling food with their hands, making for an unsanitary dining experience. Overall, this hotel is not recommendable and there are better options available.
Room needs renovation and need to improve food and services in the property. Not the same hotel any more what it was before covid. Services and standards have been compromised badly and looks no one is there to take care. It's time now to take some serious steps by the management.
Booked two rooms for 20th January with Dinner and breakfast. Our flight was slightly delayed. While checking in reception staffs declined to provide us dinner despite taking money. We had to order food from outside. We were not expecting such unprofessional approach from well known brand.
Amazing views, outstanding service, finger linking food. Housekeeping staff is very professional. Mr. Rajinder Housekeeping supervisor was utterly responsible and all the Housekeeping team deserves a round of 👏
Everything was good. The stay was good. Rooms are quite small, expectating a bathtub, which was not there. Anyways overall a pleasant stay. Restaurant service is excellent. Jaidev was very helpful at the restaurant. Thank you so much. Looking forward to visit soon
We organised my daughter’s first birthday at Tangerine banquet in Lemon Tree Premier, Aerocity. The staff was extreMely supportive and made sure that we faced no issues. I would like to specially call out Mr. Monu, restaurant manger and Mr. Mandeep, Banquet head who supported us with everything that was required to make this party a success. The food was excellent and so was the service and hospitality of the staff members. I seriously recommend this property to each and everyone who is looking to organize a nice get together for their closed ones.
The front office Male personnel (who checked me in on 11th Jan at 11 pm and the guy who checked me out on 13th January at 0830 Am) need to learn to smile. he was treating people like they were inmates. I guess someone needs to train that guy. The Keys to the rooms dont work and on both days, I had to be accompanied by someone carrying the master key. Room was okay, nothing much to talk about. Pretty Standard room and definitely not worth the money I was paying. Harish at the restaurant was the sole stand-out person at the property and you definitely need many more like him. He did give personalized service in spite of a busy breakfast buffet. On the 2nd day, there weren't any seats, so I left the property without having breakfast and no one seemed to be bothered. I would never come back, given the choices that the city offers me in the same price range.…
Hotel is near to airport, very convenient to reach airport, stay was comfortable, ambience is good, restaurant food is tasty, restaurant staff is courteous and service is good. I like to stay again. Most of the business people prefer this hotel as it near to airport.
Being at the same price point as Ibis, I expected it to offer the same low-quality room, amenities and facilities as Ibis. But I was amazed that Lemontree's offering was much better than Ibis's. The hotel is spacious, well-maintained and well-equipped. The staff were courteous and accommodating. The room was clean, and it checked all the boxes. I hope all Lemontree branches are of similar quality or better. They have a beautiful swimming pool, but it was January :) I'll stay here again the next time I'm in Delhi. Keep up the good work!