Tivoli Garden Resort Hotel

Tivoli Garden Resort Hotel

Chattarpur Mandir Road Near Chattarpur Metro Station, New Delhi 110074 India
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Room & Suite (40)
Blue Deck
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About

3.5
#3 of 4 resorts in New Delhi
3.3 of 5 bubbles
Location
3.4 of 5 bubbles
Cleanliness
3.2 of 5 bubbles
Service
3.1 of 5 bubbles
Value
TIVOLI Garden Resort Hotel, the flagship property of Tivoli Group, is nestled in the heart of South Delhi at Chhattarpur Hills, Mehrauli,12 kms from the international airport and 10 kms from the domestic one. Spread over 10 acres of lush green landscaped garden, this luxe banqueting haven is the preferred destination for elite social events, top end MICE and recreation for the capital's creme-de-la-creme corporate and leisure travelers alike. Extending signature hospitality distilled from year's heritage, coupled with an array of breath-taking venues, premium services and effortless luxury, poised to make your every celebration or meetings in Delhi a cherished affair.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Centre with Internet Access
Conference facilities
Concierge
Dry cleaning
Public wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Laundry service
Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars

Location

Chattarpur Mandir Road Near Chattarpur Metro Station, New Delhi 110074 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Indira Gandhi Intl Airport
10.8 km
See all flights
Chhatarpur
20 minNew Delhi Metro
268Reviews4Q+A49Room tips
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Detailed Reviews
Ankur07_11 wrote a review Feb 2015
Ho Chi Minh City, Vietnam43 contributions53 helpful votes
3.0 of 5 bubbles
A beautiful location in the south of delhi, a 5 star location with full of amenities and choices of food & Beverages. However, the staff still need more training to speak polite and well. Overall, A good location to have parties.
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Date of stay: February 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Apr 7, 2015
Dear Guest, Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shahnikunj wrote a review Feb 2015
Mumbai, India42 contributions35 helpful votes
3.0 of 5 bubbles
we checked in winters,and were given the rooms which are not in the main building but a rooms created in train like structure ,nice though but they did not have heater in it so we chilled that night ,nor they provided us with electric heater bcoz of hazard issues.
the restauarnt is cool with ghazal singing every night, good fun and cooperative staff
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Date of stay: January 2015
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Apr 7, 2015
Dear Guest, Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Departure25400 wrote a review Feb 2006
San francisco, California1 contribution6 helpful votes
4.0 of 5 bubbles
We stayed at the Tivoli Garden Resort for 1 week during end December 2005. This was our 2nd trip there and we love it. It is a boutique hotel/resort. This resort is primarily a banqueting place with many weddings, functions, conferences being held. They have about 40 rooms - so it is a small-ish hotel in terms of # of rooms. The rooms we've stayed in are beautifully apointed and done up.The food at the restaurant, Marbella is great. All kinds of Asian, American,Italian and Continental cuisine is served and the quality is good too. There is a very nice nighclub at this resort called Trafalgar Square. There are very nice, beautifully manicured lawns. Very personalised service. The best part of this hotel is that you feel you are out of Delhi (i.e away from the pollution etc) yet you are centrally located and are close to the most happenning/hip shopping places. Overall, both our stays here have been very good and we definitely plan to return
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Date of stay: December 2005
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Jul 13, 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SLDSanFrancisco_CA wrote a review Nov 2005
Singapore, Singapore205 contributions170 helpful votes
1.0 of 5 bubbles
I would avoid this "resort" at all costs. We stayed for a week, and based on the fact this is advertised as a 5 star resort expected a high level of service. Things were bad for so many reasons I will bullet point them in order to keep it short:
- This is more of a banquet hall than hotel... there are 4 separate function rooms that seem to be constantly booked, and the noise is unbearable. Indian parties don't tend to start until around 9 pm, so don't plan on sleeping before 2 am. And you better be ready to be up at 5 am when clean up starts. Granted, it depends on where your room is located, but this is unacceptable in ANY room.
- The front desk staff had trouble understanding basic questions in English.
- The pool, located next to one of the banquet areas, had a layer of greasy film on the top (from the food service) and cocktail sticks on the bottom. Additionally, it looks as if the pool bar has never been used. And we were excited about the pool bar.
- The room construction is shoddy. We could hear the people next door to us pushing their chairs back/forth on the hardwood floors. Also, the showers didn't drain properly and constantly soaked the entire bathroom floor.

This place was simply awful. I would absolutely not recommend this place to anyone.
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Date of stay: October 2005
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Jul 13, 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
deepakgoyal wrote a review Jul 2010
mahendragarh,haryana1 contribution12 helpful votes
5.0 of 5 bubbles
i went to my brother's marriage on 2nd june,2010. it was a great excitement to book this hotel.it was really a luxurious hotel.
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Date of stay: June 2010
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Jul 14, 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sratan2015 wrote a review Apr 2015
New Delhi, India7 contributions11 helpful votes
5.0 of 5 bubbles
I booked my stay here at the recommendation of a friend. Everything here has exceeded my expectations. The room is nice and clean. The bathroom is nice and big and the shower is great. The hotel supplies water that is safe to drink everyday. The food is to die for. if you love Indian cuisine you are in for a treat, but if you prefer your regular food - that is not an issue. Both are available and the chef will make any meal you require.
the gym is nice,the personal trainer on site is great. The spa services are great as well. and most of all the staff here is incredible. They are helpful and go way beyond the call of duty to answer your every need. I highly recommend this hotel for tourists and for business travelers.
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Date of stay: March 2015
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Apr 19, 2015
Dear Guest, Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LeoTheSilva wrote a review Mar 2015
10 contributions24 helpful votes
5.0 of 5 bubbles
Its a great resort in the heart of the city, It has a lot of things to do, you can leave the kids free without concern. Its clean and safe, i recommend for all of my friends. Also, the resort has many facilities line wifi and transfers
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Date of stay: March 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Apr 7, 2015
Dear Guest, Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
janedean22 wrote a review Jun 2011
1 contribution8 helpful votes
1.0 of 5 bubbles
Poor service and a rip off culture for foreigners. Please be aware and be safe.
Read more
Date of stay: June 2011
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Jul 14, 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Markfo wrote a review Oct 2006
Northolt, United Kingdom29 contributions29 helpful votes
1.0 of 5 bubbles
First impressions were not good,the hotel is about 40 minutes drive from the airport and a long way from the centre of Delhi.If you aren't used to India beware it is in a very poor area on a dusty smelly and very crowded main road..

We stayed here for 10 days and our problems started from the moment we walked through the door.I was asked to sign a credit card slip for over 45,000 rupe(over £500)despite the fact I had already paid by credit card to the hotels booking agency the month before.
Trying to explain this to the reception staff who spoke poor English proved difficult and despite the fact that I had seen the debit on my credit card before I left for India they refused to believe I had already paid.

We went for a meal in the restaurant while they sorted it out and I was served the wrong meal and told my chicken on a skewer would be with with me in no time at all.They kept their word but the only problem was that the chicken was raw inside and inedible.

We returned to reception and although nothing had been resolved with the booking agency we were shown to our room which was very small compared to previous rooms we had stayed in on visits to India.The toilet is also connected to the bedroom by a louvre window which is not very hygienic and offers very little privacy.The window does not open and felt very claustrophobic.

Being jet lagged we decided to have an early night and were woken up at nine thirty by what sounded like a loudspeaker at full volume in the bedroom.A wedding party had started and it continued until gone 2 o'clock in the morning.The guests continued milling around the hallway and talking loudly until well gone 3 O'clock.The cleaning staff start work at around 4 O'clock in the morning and make no effort to be quiet.

We recieved a call from reception at 8 O'clock asking us if we were going to breakfast.We staggered bleary eyed into the restaurant and had 2 fruit juices,a coffee and two slices of toast.As we left we were chased by the waiter who told us we needed to sign for breakfast.I aked him why as breakfast was included in the price.he said I was mistaken and presented me with a bill for 750 rupees which is over £8

The booking agent had informed us that breakfast was included in the price and we went to reception who refused to acknowledge this despite the fact that I showed them the booking confirmation clearly stating that breakfast was included.

We wasted a good hour at reception trying to sort out breakfast and the hotel refused to budge.Normally in India this would not be a problem,breakfast for two is no more than £1 at most,but as there was no where to get breakfast locally this pesented a major problem especially at £8 a time.We were told that the only day we were entitled to breakfast was on our last day (which was the first of October because we had paid £100 for that night).As we had to leave at 3 am to get to the airport this wasn't much help.

We felt like 2nd class citizens during our stay at the hotel.and felt like they believed we were rich westerners trying to fiddle them.

The sheets were only changed every other day and that was after we complained to reception and on one occassion were blood stained.We never recieved our free cookies or water either.

I suffered from a bad case of Delhi belly towards the end of the holiday.We had returned at midnight from a trip to the taj and after 18 hours on the road we both just wanted to have a shower and go to bed.I turned the shower on and nothing happened.I phoned reception and was informed the main water pump was broken but would be fixed within the next twenty minutes.An hour later still no water,two hours later it still wasn't fixed.When you are suffering from a really bad case of gastro believe me the last thing you need is a hotel with no water.Not one of the toilets in the hotel would flush.

There were wedding parties seven of the 10 nights we were there and getting a good night's sleep was impossible.The hotel puts it's commercial customers first and as I mentiond earlier we were made to feel like 2nd class citizens from the moment we first walked through the door.We finally resolved the problem of the credit card payment and it transpired the had overcharged me by about £40 and ended giving me back money.

I've stayed in 2 star hotels where the service was beter than here and unless it's a last resort dont stay at this hotel, especially as it's very expensive by Indian standards at £100 a night.
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Date of stay: September 2006
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesCheck-in / front desk
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tivolihospitality, Manager at Tivoli Garden Resort Hotel
Responded Jul 14, 2014
Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lonely wrote a review Mar 2016
Goa, India16 contributions11 helpful votes
1.0 of 5 bubbles
“Worst ever Hotel, Staff, including manager (Mr. Nishant Kumar)
I have booked for one night stay as recommended by my friend. A day prior of booking my room I have called up Tivoli Garden to cross check Room availability, Early c/in, Breakfast on first day as spoken with Mr. Washim (Duty Manager) he Committed me that Rooms will be on subject to availability and first day breakfast I can have instead of last day. Before c/in of my 3hrs prior I had call up for room if any c/o happens or not so in reception they confirm me that yes there was a c/o happen for 2,3 rooms and they can allow me for early c/in. I reach hotel by 9:50am and Mr. Nishant kumar Manager was there in reception and he denied and started arguing with me and telling me that he will not allow for early c/in and even the breakfast. He told me that his staff was not well train even manager all are BIG LIARS and don’t know how to handle guest, don’t know how to speak with the guest, even don’t bother about guest, I have requested so many times for Breakfast but Mr. Nishant kumar Manager he still denied and I have waited for more than 2hrs at the lobby they don’t even ask for a glass of water nothing. By 2pm Mr. Washim came on duty and I have spoken with him and he apologies for each and everything but no use.
If you guys can’t deliver what you commit, if you can’t make the guest happy, if you can satisfy the guest, pls and pls don’t ever commit anything and make you Tivoli Hotel as a DHABA cos you don’t deserve to be a Manager and don’t deserve to be a Hotel and not even to be in Hospitality.
(Mr. Nishant Kumar FOM) – As you are Manager please try to learn more about guest service. Don’t be so rude with the guest, try to solve out the problems in a good manners instead of telling the guest NO AND NEVER AND DON’T ALLOW.

Regards..
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Date of stay: March 2016
5.0 of 5 bubblesRooms
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: No Guest Service, No Politeness, No courtesy, Very Rude Manager (Nishant Kumar FOM) , Misbehave,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
tivoli garden hotel new delhi, tivoli gardens
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiChattarpur
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Tivoli Garden Resort Hotel - Reviews & Photos

Frequently Asked Questions about Tivoli Garden Resort Hotel
Which popular attractions are close to Tivoli Garden Resort Hotel?
Nearby attractions include Vayu (0.3 km), The Shop (0.3 km), and Dancend (0.3 km).
What are some of the property amenities at Tivoli Garden Resort Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Tivoli Garden Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tivoli Garden Resort Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Tivoli Garden Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Tivoli Garden Resort Hotel?
Conveniently located restaurants include Perbacco, Food Forest, and Punjabi Home Kitchen.
Are there opportunities to exercise at Tivoli Garden Resort Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Tivoli Garden Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Tivoli Garden Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Tivoli Garden Resort Hotel?
Many travellers enjoy visiting Mehrauli Archaeological Park (2.1 km), Alai Minar (3.3 km), and Zafar Mahal (2.3 km).
Is Tivoli Garden Resort Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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