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Shangri-La's Eros Hotel

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#15 of 706 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,541 Reviews from our TripAdvisor Community

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Showing 2,221: English reviews
Airplanes, boats & trains
Reviewed 1 week ago

Had an exceptional stay at thois property and was very satisfied. Booked an executive suite (includes lounge access) which also included airport transfer. From the airport was greeted and escorted to the car with very polite and professional driver. Check-in was handled by the Front Office Serivce Manager Aditya ("Adi") who provided really above 5-star service from the check-in and...

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Helpful?
Thank Love2beTraveling
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Dubai, United Arab Emirates
Reviewed 1 week ago

it was a nice hotel, but i should mention that first impression , which i got it, the moment i went to the reception desk and looked for my booking , the lady was dealing with me was disappointing! .. she did not have any smile on her face and she didn't even look at my face while talking to...

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Helpful?
Thank mahsa-amir
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Sir, Warm Greetings from Shangri-La’s – Eros Hotel, New Delhi. I write to apologize on behalf of the entire team here. The lack of service you experienced is unusual and not the standard of our company, there is no excuse for it to have happened. We have taken necessary action to ensure that this is not repeated. I hope...

Reviewed 1 week ago

Very centrally located with wonderful service. It is one of my favourite hotel and would like to recommend strongly to my close friends. It has recently renovated some rooms which are very well done. Keep up the good service.

Review collected in partnership with shangri-la.com
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Helpful?
Thank manohart2016
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Burton, United Kingdom
Reviewed 1 week ago

Sadly I found this hotel somewhat average - after a night flight we waited about 2 hours for check in around 2pm. Eventually offered coffee which arrived cold. We stayed pre and post holiday for total of 4 nights.After telling management about this we did get a discount on food bill First rooms on 12th floor in corner - seemed...

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Helpful?
Thank RBM65
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your constructive observations. Your comments are valuable and we shall definitely look into the matter so that such an incident does not occur again and we can provide our guests with the best in luxury and service. We will surely communicate your...

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Defiantly will come here again. After trying many hotels I think this is my future Delhi hotel. The spa changing rooms are the best I have seen anywhere, every amenity possible and more is there. Food is also good in the restaurants especially the buffets at breakfast and in the evening plus helpful staff. The room I stayed in was...

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Helpful?
Thank Avtar J
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 1 week ago via mobile

This Shangri la opened with much fan fare and had some souped up service when it saw better days. On a brief business trip was so disappointed didn't seem it was a shangri la property. Truly touristy and tacky.

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Helpful?
Thank Ruchelleondgo
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Greetings from Shangri-La's Eros Hotel, New Delhi! Thank you for taking time out and sharing your feedback with us. It is our constant and sincere endeavor to provide the best of services to our guests at all times, feedback from discerning guests such as yourself will help us in our quest for excellence. Thank you for choosing Shangri-La's...

New Delhi, India
Reviewed 1 week ago via mobile

Excellent service by karuna and chef Varsha thank you to both of these lady they are helping me a lot and feel like a home. And one thing way of talking and suggested by karuna very nice and right hospitality.

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Helpful?
Thank pramodmoga
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Lombok, Indonesia
Reviewed 1 week ago via mobile

I had an airport pick up arranged by the hotel which was efficient and friendly. The hotel is ok undergoing refurbishment so that is never easy to manage with a very busy hotel. Breakfast was chaotic, my order never arrived but some dishes for other guests were mistakenly brought to my table. The bar was good, the dinner buffet was...

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Helpful?
Thank DARoberts
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Greetings from Shangri-La's Eros Hotel, New Delhi! Thank you for taking time out and sharing your feedback with us. It is our endeavour to please every one of our guests and to make their stay as comfortable as possible. We are extremely apologetic for the inconvenience caused to you, we shall definitely look into the matter so that...

Colombo, Sri Lanka
Reviewed 1 week ago

Great luxurious hotel in a great location. Staff was very friendly and the service was amazing. The room was cosy and luxury. Love everything about this hotel. The hotel provides good security with screening and gates. If you are willing to walk, you could walk to Connaught place.

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Helpful?
Thank Dinithi_Peiris
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Paris, France
Reviewed 1 week ago

We were disappointed with this hotel overall. The room had supposedly just been refurbished and it smelled extremely strong of paint in fact it was difficult to get used to. The overall impression of the hotel is not 5 star and the quality price was not good - too expensive for this quality hotel. There is very little seating in...

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Helpful?
Thank Diana H
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Greetings from Shangri-La's Eros Hotel, New Delhi! Thank you for taking time out and sharing your feedback with us. It is our endeavour to please every one of our guests and to make their stay as comfortable as possible. We are extremely apologetic for the inconvenience caused to you, we shall definitely look into the matter so that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $209 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Agoda, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5