Hotel Novotel New Delhi Aerocity

Hotel Novotel New Delhi Aerocity

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Novotel New Delhi Aerocity
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About

4.5
#51 of 1,114 hotels in New Delhi
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Novotel New Delhi Aerocity is the best choice for travellers visiting New Delhi, offering a family-friendly environment alongside many exclusive amenities designed to enhance your stay. Nearby landmarks such as Yashobhoomi (India International Convention & Expo Centre, 6.5 mi) Mangal Mahadev Birla Kannan (1.4 mi) and Manekshaw Centre, Delhi Cantt. (2.3 mi) make Novotel Aerocity a great place to stay when visiting New Delhi. The rooms offer a flat screen TV, a minibar, air conditioning, free Wi-Fi, allowing you to rest and refresh with ease. Novotel New Delhi Aerocity features a concierge and room service. In addition, as a valued Novotel New Delhi Aerocity guest, you can enjoy a heated outdoor pool, breakfast along with other offerings. The hotel has Food Exchange, a Multi Cuisine Restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavors coupled with an impeccable ambience. Further, Quoin is a 24x7 Sports Bar. Enjoy your stay in New Delhi!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Kids pool
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, Hindi

Location

Asset No 02 GMR Hospitality District, IGI Airport, New Delhi 110037 India
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Indira Gandhi Intl Airport
Delhi Aerocity
8 minNew Delhi Metro
4.5
4.5 of 5 bubbles5,274 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Novotel New Delhi Aerocity garners praise for its inviting atmosphere and exceptional cleanliness, providing guests with a comfortable and memorable experience. The array of amenities and the convenient location near the airport and local dining options are frequently highlighted by guests. While the rooms are generally appreciated for their hygienic standards, some guests have encountered issues with room service and maintenance. Service quality receives mixed reviews, ranging from attentive to disorganized. The value is a point of contention, as several guests feel the food and services are overpriced.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed

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5,274Reviews76Q+A100Room tips
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Detailed Reviews
Shirley L wrote a review Feb 2024
2 contributions
Hotel's Favourite
5.0 of 5 bubbles
Very nice , luxury, clean and centrally located near great bars & restaurants and housekeeping was great and attentive veeru and santosh attended to all our needs. Floor well kept clean ‘ Rooms are ready with all required things . We are here fr 1 night but trust me the stay was fabulous. Thanks housekeeping for providing us a beautiful room with clean perfect bathroom. Special mention veeru and santosh. We will return again fr good experience.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FolkestoneJack wrote a review Feb 2020
London, United Kingdom564 contributions174 helpful votes
5.0 of 5 bubbles
Stayed one night between flights on a rate including two-way airport transfers and was impressed by how smoothly everything worked from the arrival transfer from T3 through to my departure transfer to T1 the next morning.

The rooms were wonderfully furnished in a modern style and the staff took their time to walk me through an explanation of all the features which was most helpful.

Took some time to chill out in the evening at the quiet executive lounge and appreciated the tasty bites and drink on offer - kudos for the attentive service from the team. Food and drink offerings were strong throughout my short stay - especially at the breakfast buffet in the restaurant which included some quirky and interesting options that proved impossible to resist.

Overall, a good option for a short stay close to Delhi airport.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded Feb 25, 2020
Dear Flokestone Jack, Thank you for sharing such a wonderful review about our hotel on this esteemed forum. Being a hospitality establishment, it brings us immense pleasure to read that the hotel's services & facilities along with the warm hospitality showcased by my team members made your stay comfortable and enjoyable. I have shared your detailed review and appreciation for my team members for their dedicated services which had got them beaming with joy. Reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you back soon. Best regards, Ajay Sampige General Manager - Novotel New Delhi Aerocity Dy. General Manager - Pullman New Delhi Aerocity
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
206JAM123 wrote a review May 2020
Buckinghamshire, United Kingdom146 contributions79 helpful votes
4.0 of 5 bubbles
We booked in for a few hours after travelling from Shimla on the train and had a few hours before our 3.00 a.m. flight to London.
The room was a bit small but basically all we wanted was to make some coffee and have a shower, get changed and put our feel up for a couple of hours. It was entirely satisfactory for our requirements and probably nicer than booking a timed slot in an airport lounge.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded May 24, 2020
Dear 206JAM123, Thank you for your sharing your valuable feedback on this esteemed forum. I am extremely pleased to know that your short stay at our hotel was convenient and pleasant and I appreciate you taking note of our teams endeavour in extending the best assistance and safe environment during this difficult time. We value your recommendation and most eagerly look forward to welcoming you back whenever your travel plans bring you back to the city. Stay safe! Warm regards, Ajay Sampige General Manager
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Anoifa15 wrote a review Mar 2020
Nottingham, United Kingdom119 contributions32 helpful votes
5.0 of 5 bubbles
Initially booked this room as a place to stay before a 2 am flight but as the flight was cancelled we stayed the night and were more than pleased with the experience. We were warmly greeted with my husband,s Accor Platinum membership recognised (not always the case), The room was up graded to a nice suite and we were given Club access in the adjoining Pullman as the Club in the Novtel was undergoing refurbishment. We had planned on using the pool and checked it out. We felt it was too cold to use and as it was nearlyy 5.00 didn't stay, however, it looked pleasant, certainly one of the best Novotel Pool areas we have experienced. The club was friendly with staff very keen for you to try their canapes. We followed this with a good meal in the Thai Restuarant and further drinks in the bar. There is a wide choice at breakfast (one of the best we met in India). Altogether a good experience to end our trip on.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Rooms are very similar to any other Novotel worldwide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded Mar 19, 2020
Dear Anoifa15, Thank you for your wonderful feedback on this esteemed forum. It is always a pleasure to read such encouraging and wonderful compliments from our valued patrons, especially taking note of the endeavor towards offering personalized attention from our team. I am honored to share your comments with my team members who will be thrilled and motivated. Reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards and we are happy to be acknowledged on this platform. Thank you for making us your hospitality partner and we look forward to welcome you back with the best of our facilities and services. Best regards, Ajay Sampige General Manager - Novotel New Delhi Aerocity Dy. General Manager - Pullman New Delhi Aerocity
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devarulz wrote a review May 2020
Noida, India2 contributions4 helpful votes
5.0 of 5 bubbles
My experience has been awesome at this hotel. I was staying at the hotel for a week to comply with the government guidelines for an institutional quarantine after flying to India in the evacuation international flight.

The checked our temperature everyday, used to help us in every way possible, called us twice everyday to check on us.

The food was healthy, nutritious and sumptuous served in immaculate boxes so that we do not fall sick in any way.

They even organized a zoom session on exotic salad preparation.

Kudos to the team for taking care of Indians during these times.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded May 28, 2020
Dear Devarulz, Thank you for your sharing your valuable feedback on this esteemed forum. I am delighted to receive such heart warming appreciation in regards to the dedicated service and assistance provided by our hotel team during your quarantine stay with us. I am very pleased to know that our team members were able to provide a safe and comfortable stay, also ensuring that your stay was enjoyable with some activities eg : zoom cooking classes. As an international hospitality brand, we have introduced new standard operating procedures to attain the highest standards of cleanliness and hygiene ensuring the safety and well being of our guests and team members. I once again appreciate you taking note of our endeavor in extending the best stay experience during this pandemic situation and I hope that you are safe and healthy back with your family. It was a pleasure to have you stay with us and we look forward to host you back in the near future. Warm regards, Ajay Sampige General Manager
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Shahana P wrote a review Jan 2020
Columbia, Maryland86 contributions59 helpful votes
5.0 of 5 bubbles
During our recent trip to India, we stayed at Novotel multiple times, whenever we were leaving Delhi for a different destination. Its location near the airport, made this a very convenient stop, however, it was more than "just an airport" hotel. It was very clean and comfortable and had a great restaurant. The breakfast buffer was excellent. The dinner buffet also was really good, though a bit pricey, however it is possible to also order ala carte from the restaurant. Comfortable stay and highly recommend for either an airport or longer stop.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Del... A, General Manager at Hotel Novotel New Delhi Aerocity
Responded Jan 17, 2020
Dear Shahanap, Thank you for your continued patronage to AccorHotels and for choosing to stay with us at the Novotel New Delhi Aerocity. We are delighted to read that you had an great culinary experience and an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Best regards, Ajay Sampige General Manager - Novotel New Delhi Aerocity Dy. General Manager - Pullman New Delhi Aerocity
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Arshdeep singh wrote a review Jun 2020
2 contributions1 helpful vote
5.0 of 5 bubbles
The staff was really helpful and they were very much adhere to my simultaneous demands about the room needs. Mushir from housekeeping was very nice and was very much available towards my room requirements and specifically his calmness was very appreciative. I recommend this hotel and its staff to all.
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded Jun 24, 2020
Dear Arsh, Thank you for your sharing your recommendation of our hotel on this esteemed forum. Your compliments for my team members is the greatest reward as we continually strive to provide the best service and assistance along with high levels of safety and hygiene which is of utmost importance in this pandemic situation. My team is encouraged by your generous comments and I am truly delighted that we could live up to the standard of hospitality that Accor delivers worldwide.. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. Stay Safe! Best regards, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity
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KBE2010 wrote a review Jan 2020
New York City, New York19 contributions5 helpful votes
5.0 of 5 bubbles
We stayed at the Novotel during our honeymoon visit to India. We were really blown away by the professionalism and hospitality shown to us during our stay! From our smooth and efficient check in to the wonderful surprise of a card, towels folded into swans, and an incredibly delicious cake, we felt so welcome. While the hotel is very close to the airport, it is quiet within the rooms and we were never disturbed with any plane noise.

Our room was modern, clean, and well outfitted. Plenty of electrical outlets and space for our luggage and great lighting - we didn't realize how many of our hotels in India had poor lighting until we realized how good the lighting was at the Novotel. Plenty of hot water (also a rarity in India) and an excellent buffet brunch. We were also able to enjoy having a drink and some snacks at the lounge, which had plenty of comfortable seating and was continually stocked with plenty of tasty food.

Special thanks to Himanshi Sharma and Aastha Malhotra for making our stay extra special. Would highly recommend to anyone staying near the airport in Delhi!
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Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Del... A, General Manager at Hotel Novotel New Delhi Aerocity
Responded Jan 26, 2020
Dear KBE2010, Thank you for sharing such a wonderful review about our hotel on this esteemed forum. Being a hospitality establishment, it brings us immense pleasure to read that the hotel's services & facilities along with the warm hospitality showcased by my team members made your stay comfortable and enjoyable. We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do so. I have shared your detailed review and appreciation for my entire team members for their dedicated hospitality which had got them beaming with joy. Reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. It is indeed, our pleasure to have you stay with us and we hope the fond memories will tempt you to plan the next stay with us. Best regards, Ajay Sampige General Manager - Novotel New Delhi Aerocity Dy. General Manager - Pullman New Delhi Aerocity
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Meghachadha wrote a review Oct 2021
New Delhi, India12 contributions2 helpful votes
5.0 of 5 bubbles
If there's one property I can go for anytime I'm in or around Aerocity, it has to be Novotel. Their Safety measures are top notch. Rooms are fully sanitized, their staff members are ensuring that the covid protocols are followed by the team & the people staying at the property.
Rooms are quite spacious, and we'll equipped with all basic amenities & more.
Coming to the food, you could blindly trust Novotel for all your meals.
Their buffets have such huge variety of cuisines, that you would end up gaining a few kilos for sure 😁.
You can explore food exchange for an amazing breakfast spread too.
I would definitely rate this 10/10, I definitely had a great time with my friends
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded Oct 7, 2021
Dear Meghachadha, Thank you for your wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. I will surely share your comments with my team who will be thrilled and motivated. I have personally thanked my team for making your visit a memorable one. It was a pleasure to have you visit us and we look forward to welcoming you again. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity
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travellerIndian wrote a review Feb 2022
Chandigarh, India1,367 contribution214 helpful votes
4.0 of 5 bubbles
After reading about the extra efforts this hotel takes to keep itself sanitised, we decided to stay there earlier this month. We also took the precaution of writing to them in advance that being senior citizens, we would appreciate if they could ensure that the room allotted to us would have been cleaned at least 48 hours in advance and that none would enter in that period.
We had our own car, which was to be parked for the night. However, the first thing which put us off, was that the valet was not wearing any gloves. So, I decided to park it myself. For that, I had no option but to drive down to the basement which was two floors down. Signage was poor, but then I guess the hotel doesn't expect their guests to access this parking so maybe they do not pay enough attention to it. Second problem was inadequate lighting. The lift lobby in the basement had NO LIGHTS. Anyhow, I stumbled my way through to the lift and came back upto the lobby.
Frankly, the lobby presents a much better atmosphere in the day than it does at the night, with tired looking couple of seats for the guests to sit on, which does not really speak well of the welcoming first impression. The general lighting was also a bit on the lower side, which did not present a cheerful look. The check in was however not a problem, though I found one guest trying to merrily skipping the line. I had to admonish him, after which the check-in staff also requested him to wait his turn. Nishant was at the check in desk and quite helpful. Had to request for a hand sanitiser, which the hotel had said would be available, but had to be specifically requested for.
Room was clean and as advertised. But had to request for the bath slippers and body lotion which wasn't there (I am told that these amenities are available only on request).
For breakfast, we requested to provide us a secluded seating, which the restaurant staff did. We also requested to be served at the table as we did not want to mingle with other guests at the buffet breakfast. For this, Pankaj took good care of us and the chef Kailash also dropped by to enquire. Thanks.
So, the property has more hits though some of the misses could have been also minimised with a little more care especially in the car handling and parking department. Maybe, next time the experience will be better.
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Date of stay: February 2022
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded Mar 4, 2022
Dear travellerIndian, Greetings of the day! Please accept our sincerest apologies once again for the unsatisfactory experience and inconvenience caused during your recent stay at our hotel. We strive to provide a superior service experience for every valued patron, however in this instance we seemed to have been unable to meet your expectations. Please rest assured that your concerns have been strongly highlighted to the relevant departments for corrective action and I urge you to regard this as an exception to our normal practices, assuring you that we will make every effort to ensure your future stay experiences are comfortable and enjoyable. We look forward to another opportunity to serve you better, assuring you of a renewed experience. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity
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PRICE RANGE
C$129 - C$181 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Novotel New Delhi Aerocity - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Novotel New Delhi Aerocity
Which popular attractions are close to Hotel Novotel New Delhi Aerocity?
Nearby attractions include GMR Aerocity (0.5 km), Upstage (0.4 km), and Water Play Zone (0.2 km).
What are some of the property amenities at Hotel Novotel New Delhi Aerocity?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Novotel New Delhi Aerocity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel New Delhi Aerocity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel New Delhi Aerocity?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hotel Novotel New Delhi Aerocity?
Conveniently located restaurants include L'Osteria Bella, Pluck, and K3.
Are there opportunities to exercise at Hotel Novotel New Delhi Aerocity?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Novotel New Delhi Aerocity have airport transportation?
Yes, Hotel Novotel New Delhi Aerocity offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Novotel New Delhi Aerocity?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel New Delhi Aerocity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel New Delhi Aerocity?
The staff speaks multiple languages, including English and Hindi.
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