Wonderful experience and we enjoyed our stay, great place to stay in Mumbai if you look for something special and memorable. From here you can explore the city and feel home if you return in the evening ...................,................
Unlike last time, when I didn't enjoy staying at Tower (might be covid restrictions with the large wedding), but this time everything has been (an almost) pure pleasure. We stayed for the 2nd weekend of July for my son's birthday. On arrival, we were upgraded to an apollo suite and had a great time. The suite has a living area, walking wardrobe, large bathroom, 2 balconies & spacious bedroom. The Interior is modern, minimalist and clean. Daily fresh fruits were provided. I would like to thank Taj for all the attention during our stay and the complimentary cake before arrival. The staff is just incredible and we were so lucky to be around such genuine and affectionate people during our stay. Aamir Punjabi: He was at the desk while checking in but he was considerate to check us in our room itself. He made our dinner arrangements. He kept us informed about the status of the medicine we wanted. Aamir is one of the most friendliest executives I have ever met. He also helped us to get the best possible service. Abhishek: Pure joy to be around such a wonderful and cordial person. He was checking on us, every time we were around. Utkarsh: Newcomer but hardworking. Got us a few quick bites when were late for breakfast. Harsh: He is exceptionally understanding and passionate. When we arrived at Souk for breakfast & failed to get any table. He took us to the lounge and got us a table. When he realised that the kids were not comfortable, he got us into the Sea lounge. Very thankful for his help. I enjoyed our small chat. Akshay Sikri: Akshay is such a charm & compassionate. Arranged breakfast at Sea lounge. Extremely courteous & polite. We had a great time in Sea lounge because of him. You were terrific my friend. Relation Manager: I forgot her name but she was such a lovely & blessed soul. She was generous & gratifying with kids. Had parenting talks & gave my kids macron cookies as gifts too. I would like to thank Rohan, Saurabh & Tushar from IRD & housekeeping for taking great care of us. There were a few drawbacks as well. Allwyn: He was excessively COLD. Made our evening at Shamiana a loathing experience. I'm not sure whether wanted to work the same night or just our table. Took forever to get water. Never refilled them on asking multiple times. This shows that he lacks basic etiquette of hospitality. When asked for recommendations, he said he was not sure. Never enquired about food post serving or check on us during the complete meal. I had to look for him to order more meals. He was irresponsible & unattentive. We ordered Ice-tea which had too much of sweetness, but when we put it to his attention, he bluntly picked up & delivered it later as if he made a favour by replacing it. Also, he made no effort When I pointed out that I'm not enjoying my time here in the restaurant. There was no remorse about it. In fact, to pay my bill, I had to pursue it. I paid my bill not on my table in fact where they print it. Need to improve: Concierge: I was looking for infant medicine therefore I've reached out to Amex Concierge which in return turned to Taj Concierge. But Taj Concierge was not able to locate it. They probably just called a few chemists & gave up. I just did a simple Google Search and found it in Thane. Using WeFast I arranged to pick it up myself. They could have been more concerned & helpful. But there is no way I'm going to give a bad review because of one person whereas others went beyond to make my stay such a memorable one. Good luck team, looking forward to meeting you again.…
Right from arrival till departure experience is excellent. Staff never says no to any legitimate demand and most importantly they always beat you expectations. Breakfast is excellent, Am a vegetarian and have been extremely satisfied.
This was one of the most splendid and unique experiences of my life. From the moment we stepped into the Taj Mahal Palace & Tower, we got to experience Tajness! The legacy of the Tatas lives up to this very day! As guests, we were given the highest of attention by the staff who are always ready to attend to any of our requests. We got stunning views of the Gateway of India and the Arabian Sea from the room. On a lucky note, there was even a show going on at the Gateway due to the Tata Mumbai Marathon which we got to enjoy from the balcony. A serenade of classic music and beats exuded an aura of magical India. Breakfast at Shamiana was exceptional with a wide range of food options to choose from at a top-notch quality and again the staff showed great care and delivered an amazing service. Walking through the hotel is like a story being narrated to you and it is a story that you will always keep in your memory. I look forward to my next stay at the Taj Mahal Palace & Tower!…
Excellent as always ! The castle always dazzles . The room Perfect with the most stunning views of Gateway of India and the sea! The service immaculate and the food at Shamiana super as always . Thank you Ritesh, Arzaan, Shruti, Satish, Natasha, Chef Swayam and Neham and the entire team of TMPT
We finished a three week trip in India at the Taj. It was perfect. Clean, comfortable and the team at the Taj were wonderful. Food fantastic, beds so comfortable and the views of the Gateway at both sunrise and sunset were unforgettable. Make sure you have a good budget for your stay as it was quite pricey! But, worth every penny.
Room services were very bad and it was not properly managed. Rest all ok as it’s Taj and lot of good people like Mukesh and others are very nice and up to the expectations of ours. All the best to them.
Every time I stay with you, while checking out, there is always a charge on my account that is not related to me. If it's an extra meal at a restaurant or a drink at the pool. It's not pleasant, it feels like you're trying to put expenses on my account that I'll notice. This has already happened 4 times during my stay. The last time the guy from the reception argued with me about a liquor drink in the pool. I explained to him that I was not in the pool at all. He could hardly believe it. My feeling was not pleasant.
It was one of the best experience we had. Atmosphere or staff or Food everything was VERYVERY good. we very well treated. We will Visit again this place, Everything was on point we had good new year celebrations there .
one of the best breakfast buffets you'll ever find. amazing fruits and ambiance. rooms small but nice with great views of arch, especially in morning. casual vibe is nice compared to palace. staff most excellent. restaurants fine. alcohol pricey. pool area super nice.