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ITC Maratha, Mumbai

3,029 reviews
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Traveller (1424)
Room & Suite (444)
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Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“dum pukht”(95 reviews)
“upper crust”(47 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,029)Write a Review
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2,091
575
153
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2,091
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52
43
Show reviews that mention
All reviewsdum pukhtupper crustinternational airportpan asianclose to the airportguest relationscoffee shopbutler serviceluxurious hotelexcellent hotelhome away from homespecial thanksbusiness tripexcellent hospitalityspecial mentionfront officeindian food
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601 - 605 of 2,914 reviews
Reviewed 15 May 2017 via mobile

Stayed at ITC for 1 night. Checkin was quick, smooth and precessional. Room was good too. Though the options at breakfast could have been more and taste could have been better. Staff service was nice and friendly. Service at concierge lounge was cold and has...More

Thank atyag
Response from ITC_MarathaMumbai, General Manager at ITC Maratha, MumbaiResponded 17 May 2017

Dear Guest, Namaste! Thank you so much for reviewing your experience on this forum. We, at ITC Maratha, strive to pamper our guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. Your kind remarks about our check-in process, service staff and...More

Reviewed 15 May 2017 via mobile

All the staff from the front office are very courteous and friendly.Furnishing and colour schemes used in rooms are outstanding.Food in Peshawri and Dum Pukht restaurants are awesome.Had a great stay in this amazing hotel. SudarshanMore

Thank Sudarshan M
Response from ITC_MarathaMumbai, General Manager at ITC Maratha, MumbaiResponded 17 May 2017

Dear Guest, Namaste! Thank you so much for the wonderful review on Tripadvisor. It is always a pleasure to receive positive comments from our esteemed guests. We are very pleased to know that you appreciated the overall facilities, the professionalism of our front office staff...More

Reviewed 14 May 2017

After the usual chit chat leading up to the room and the typical ice-breaker questions passed, i saw the bed sheet having stains. when you call welcome assistance, it usually took 4 calls and 15 mins for them to respond. By that time i had...More

Thank iabhinavdwivedi
Response from ITC_MarathaMumbai, General Manager at ITC Maratha, MumbaiResponded 17 May 2017

Dear Guest, Namaste! At the very outset, please accept my sincere apologies for the inconvenience caused to you during your stay at ITC Maratha. I have personally shared your feedback with the Housekeeping, F&B and Front office departments for immediate corrective actions. Please be rest...More

Reviewed 14 May 2017

Had a wonderful experience in this hotel. Staffs is cooperative and friendly. Especially Richa Misra and Sneha. I was overwhelmed since I was escorted to my room by Ms. Richa Misra. She helped me to connect to the WiFi and explained about the room, hotel...More

Thank Gursharan V
Response from ITC_MarathaMumbai, General Manager at ITC Maratha, MumbaiResponded 15 May 2017

Dear Guest, Namaste! We express our gratitude for taking the time out to acknowledge the wonderful service rendered by the team at ITC Maratha. Indeed, our associates go above and beyond to ensure that our guests are well taken care of. Your special mention of...More

Reviewed 14 May 2017

There are really good people here. Very good hotel, good food, comfortable stay with Grand Maratha. There are really some good people here, I enjoyed the buffet dinner and some of theit front end staff like Pratiksha was really awesome in responding to queries. I...More

Thank DD M
Response from ITC_MarathaMumbai, General Manager at ITC Maratha, MumbaiResponded 15 May 2017

Dear Guest, Namaste! We are truly gratified by your generous compliments as it motivates us further to strive to serve you better. It is heartening to note that services provided by the team were appreciated by you. Your special mention of the efforts displayed by...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$193 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Mumbai
#7 Spa Hotel in Mumbai
#7 Luxury Hotel in Mumbai
#7 Romantic Hotel in Mumbai
#14 Family Hotel in Mumbai
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$193 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Mumbai
#7 Spa Hotel in Mumbai
#7 Luxury Hotel in Mumbai
#7 Romantic Hotel in Mumbai
#14 Family Hotel in Mumbai
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1424)
Room & Suite (444)
Dining (205)
Pool & Beach (53)
Business Centre & Event Rooms (19)
Amenities (19)
Family and Play Areas (1)
Questions & Answers
Ask a question
therodnt
27 January 2018|
AnswerShow all 2 answers
Response from momblogger7225 | Reviewed this property |
taking taxi (ola/uber) is highly advised s this place is a bit far from the airport.
0
Votes
vpe
27 August 2017|
Answer
Response from Rakesh D | Reviewed this property |
Some tariff plans include complimentary pick-up and drop from and to airport.
0
Votes
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Room Tips
"Pick a room on the ITC One floor. It's worth the extra money!"
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"Rooms on higher floors offer good view"
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"Choose for Pool view, I have taken suite room"
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"All rooms are nicely appointed. Do try the suites, it is an experience of a different level."
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