We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

ITC Grand Central

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
ITC Grand Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,594 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,524: English reviews
Start your review of ITC Grand Central
 Click to rate
Reviewed yesterday NEWvia mobile

Stayed here for almost a month. I should say that ITC Grand central is a must stay. The front desk people like Surbhi and Anisha are so friendly and warm that I don't feel like I'm away from home. Everyday when I come back they are there smiling and asking me how my day was. Really enjoying my stay here.

 Report
Helpful?
Thank Soundarya N
Mumbai (Bombay), India
Reviewed 2 days ago NEWvia mobile

Words are insufficient to describe the beauty! Looks like a heritage from outside, with interiors that are self explaining of its standards! I have good news for the food lovers, so try the dessert. Well you have to pay a price for something as valuable and beautiful as this, & trust me you have to, but worth each penny of...

 Report
Helpful?
Thank Vanny2312
Reviewed 4 days ago NEW

ITC hotel staff will remember and make sure every small request/ask is being addressed in a professional manner. Hotel makes sure that the stay can be made as comfortable as they can. very good in taking care of personal preferences

Review collected in partnership with ITC hotels
 Report
Helpful?
Thank Tulika K
Beijing, China
Reviewed 5 days ago NEW

The people are really nice and so considerate. I love the food there, too. I feel so comfortable staying at ITC. I had a great time talking with their staff. I remember one of them named Anam. She had been so friendly and genuine to us. She helped us a lot and made me feel at home. I enjoy having...

Review collected in partnership with ITC hotels
 Report
Helpful?
1Thank allenkw2017
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for choosing to stay at ITC Grand Central, Mumbai and for posting feedback of your stay on TripAdvisor. The team is happy to learn that you were impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise...

Bengaluru, India
Reviewed 5 days ago NEW

This luxury hotel run by one of the famous ITC chain, is located in a peaceful locality in central Mumbai. The district was erstwhile teeming with textile mills - they all closed down more than 30 years ago. The lands used by the mills have got converted into swank high-rise office buildings, overpriced apartments and malls. The lobby and one...

 Report
Helpful?
Thank ShredniVashtar
Brisbane, Australia
Reviewed 1 week ago via mobile

This must truly be one of the very best hotels in Mumbai, India. The professionalism, friendliness of the staff and the level of the facilities are just unparalleled. I had a great stay and I look forward to returning to this hotel soon. Upon check-in, I felt straight away welcome by it's friendly staff particularly Gadriann D'Souza. She guided me...

 Report
Helpful?
Thank NeilGAB
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for choosing to stay at ITC Grand Central, Mumbai and for posting feedback of your stay on TripAdvisor. The team is happy to learn that you were impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise...

Liverpool, United Kingdom
Reviewed 1 week ago

Wonderful hotel but way on the expensive side for me An ordinary bottle of wine £40 a pint of Lager £10 But as my wife said it's a 5* hotel in the centre of town and you would pay the same in London In terms of luxury it's up there with the best of them Staff were wonderfully attentive, rooms...

 Report
Helpful?
Thank John M
Pune, India
Reviewed 1 week ago

Takes about 30-45 minutes from Mumbai domestic airport to this place on a lazy Sunday afternoon. No estimates on other days. Nice locale. Built where a tobacco factory once existed. Nice rooms. On a clear day, great views especially if you are on a floor above 15. Excellent dining option. Friendly staff.

 Report
Helpful?
Thank Hardvision
Mumbai (Bombay), India
Reviewed 1 week ago

When we visited ITC Grand Central once again in February 2017, we had no great expectations about the food as usual. As I had said earlier, "Convenient Location, Average Food". After my review, I was expecting the management to come up with some kind of rebuttal, but to my surprise they very graciously accepted their shortcomings and promised to improve....

 Report
Helpful?
Thank Niharika G
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, We are delighted to know that you have enjoyed your stay at our hotel. We place a lot of emphasis on training our team members on personalised and friendly services – It is hence very encouraging to know that our team members are able to deliver quality and personable service. We hope that the ITC Grand central will...

Los Angeles, California
Reviewed 1 week ago

The team is excellent, from the arrival to departure, the service is super good. My only concern was the room, definitely they do need renovation, on the contrary, the lobby, restaurants and gym were in a very good condition.

 Report
Helpful?
Thank SeeMe2017

523 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (508)
Viewed
Room/Suite (88)
Viewed
Hotel & Grounds (93)
Viewed
Dining (34)
Viewed
Pool/Beach Area (14)
Viewed
View from Room (28)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (14)
Viewed
Business Centre/Function Rooms (9)
Viewed
Other (226)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Hotel & Grounds (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mumbai (Bombay) hotels
Four Seasons Hotel Mumbai
#11 of 440 in Mumbai (Bombay)
1,581 reviews
The St. Regis Mumbai
#12 of 440 in Mumbai (Bombay)
758 reviews
The Taj Mahal Palace
#3 of 440 in Mumbai (Bombay)
6,329 reviews
Show Prices
Show Prices
Show Prices
Trident, Nariman Point
#9 of 440 in Mumbai (Bombay)
2,699 reviews
Vile Parle East
ITC Maratha, Mumbai
ITC Maratha, Mumbai
#7 of 440 in Mumbai (Bombay)
2,338 reviews
The Oberoi, Mumbai
#1 of 440 in Mumbai (Bombay)
2,016 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $188 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Starwood APAC and Travelocity so you can book your ITC Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
Ask a question
Kangar
over a year ago
Denver, Colorado

See all questions (7)

Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i think every side has its own beauty.”
 of 5 bubbles allenkw2017, 18 Mar 2017 | Read review
“Take the higher floor for a better view”
 of 5 bubbles ShredniVashtar, 18 Mar 2017 | Read review
“The higher the floor the more you're away from traffic noise”
 of 5 bubbles N3515XBjohnm, 15 Mar 2017 | Read review
“If you have an SPG membership, that will help you get a preferred room.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Get Top Floor,west facing rooms for City Views.”
 of 5 bubbles Dilip111, 14 Feb 2017 | Read review
5 of 5