V nice svc & high customer care specially your staff /mayur really one of the best.... Tnx aloooot starting from check in to the check out good experience food was amezing and room service is very fast
I went to the Marriott Sahar as it was close to the airport for my flight next day. The check in smooth and my room was clean and a great size. The bathroom was very awkward to get in and out of. The tub was right in front of the sliding doors. Overall I was disappointed with the service. I didn’t get hot water in the basin and two calls and some time later a service man came and repaired it. Also asked for some salt early morning for my sore throat, it took an hour and three phone calls before it arrived. Breakfast the next morning was excellent. Check out and drop to the airport was excellent. This is not a hotel where you can stay for sightseeing in Mumbai. The area outside is busy and noisy.
The room were clean; and customer service was exceptional. The guest derives staff went above and beyond to help us. My wife injured her ankle the second day of our stay, and staff helped in every way. They arranged for us get to a hospital to check her leg; then contacted on a daily basis to make sure had everything she needed. Everyone was so nice and courteous to us, and assisted with anything from dinner arrangements to getting certified taxis to take us on our outings. We would like to thank to staff for all their help and excellent customer service. We will be returning to the hotel on our next stay in Mumbai.
Well, the room is good. However customer service can be improved. I stayed in Jan on 20th. I realized that I forgot my shaving kit in the room and wrote back fo the hotel. No response in 6 days . That's not expected. I went to the website and then raised a lost and found ticket which is also yet to be attended. I remember that once i had left something at Taj and very next day I was proactively contacted, and within 3 days the item was at my home.
Shoutout to Kaif, Jay, and Prasad for taking care of me! The food was great, the vibes were mellow, and the service was fantastic. This has already become my favourite hotel in Mumbai and am looking forward to my next visit!
It was a wonderful experience at JWM and excellent view from the room with morning Sun. Special thanks to Santosh for housekeeping / room service and his sweet creation (pic). Well done Mariott team for excellent staff.
Spending one night for transit time. It is very close to the airport with standard service. a little bit busy in check in and check out. The room was ok and big. The Buffet menu for dinner was good but not so exciting.
Great location for an airport stopover. We stayed 2 nights on our return to the uk from Goa. A short taxi ride from the airport, or the hotel will arrange a pickup (which turned out to be the same price as a taxi and less hassle). Great breakfast, although service was a little haphazard and slow. Beautiful, huge room with a stunning freestanding bath and wonderful shower and great toiletries (in fixed bottles so a great eco move) for Indian Apothecary (I tried to get some on our return to the uk as they were divine). We had lunch and diner in the JW cafe. Food was fine, but service mirrored breakfast - bit slow and disjointed. The best though was the pool area, we spent a day just relaxing here. It’s a real oasis of calm.
Dominic and all the front desk staff were so helpful. The breakfast staff was so friendly. Great place to stay. Great service and felt like royalty. We had issues with our airline and the concierge desk helped with that too. Anything you need, just all them.
The staff was very welcoming and approachable.loved the room and the view .everything was just perfect and made it very special for us. The food options were never ending both veg and nonveg.. no forgetting the dessert. Aranta was a standout performer for us as she provided us with good suggestion and excellent service during lunch and breakfast.
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