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This hotel is way past due for an interior remodel. My room (221) had a 1ft by 1ft patch of carpet at the foot of the bed that was frayed around the edges. It was a trip hazard every time I exited the room or...More
The room very clean & nice. The A/C & heat worked in room & no plumbing concerns in bathroom. Hot breakfast bar with many options & plenty hot coffee. Staff very friendly & easy to talk to. I would book here again. Location is in...More
Thank Linda L
Response from GMgulfshores, Director of Sales at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 11 March 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express GULF SHORES.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest...More
The room was very humid even though the A/C was running. The humidity was to the extent that my hanging clothes were damp to the touch. A complaint with the front desk was met with "I'll have the maintenance man look at it, he's in...More
Thank Tim M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 1 week ago
Hi Tim M,
Thank you for your recent stay with us and for the candid review. I am very sorry you were not able to enjoy your stay due to the AC issues and unsatisfactory level of service from the staff. Our team does not...More
Although the staff was very friendly the room just was not clean and that ruined it for me. There were little black hairs all about. We asked that someone please vacuum and change bedding but that didn't happen. Could have been a fluke incident. Breakfast...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 16 September 2017
Thank you for your candid review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm glad you found our staff friendly. However, I'm sorry for the condition of the room...More
We stayed here because it was close to the beach and it had a pool. Very, very disappointed in the pool. It was extremely small (unlike the picture on their website), trash in the bottom of pool, green algae around the sides, missing tiles on...More
Thank Julie P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 2 September 2017
Hi Julie P,
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the cleanliness and condition of the pool, carpet cleanliness, and the mattress condition. We...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$88 - US$271 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from realkyhick | Reviewed this property |
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you... More
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you. As for the beaches, you might want to call Scott Smothers, the beach safety supervisor for Gulf Shores, at 251-968-2040.